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Can't access anti-virus sites or microsoft


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#1 Abadabadoo

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Posted 27 March 2009 - 05:47 AM

Hello, this is my first post so apologies if I don't get the format / details quite right.

I've been unable to access anti-virus websites for a while now. I noticed it because my AVG wouldn't update. I can't access: AVG, avast, kaspersky or microsoft (and probably loads of others i haven't tried) - it just says that "this link appears to be broken" for all of them in internet explorer.

I've been in touch with kaspersky and done various scans and sent them logs. They say i have a root kit on the machine and i had to burn a cd from them and run it. I've also used malwarebytes anti-malware. But none of this has worked and I still can't access any of the anti-virus sites.

I use windows XP professional version 2002, service pack 2.

Would be grateful for any help in very simple terms as I am not very techie!

Thank you!

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#2 DaChew

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Posted 27 March 2009 - 05:52 AM

Do you have access to another computer that's not infected?
Chewy

No. Try not. Do... or do not. There is no try.

#3 Abadabadoo

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Posted 27 March 2009 - 06:32 AM

Hello,
I don't, but if the only way of fixing it is using another pc, I could probably find a friend and use theirs...

#4 DaChew

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Posted 27 March 2009 - 07:03 AM

Let's start with your last MBAM log

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

We will probably need that extra computer fairly soon.
Chewy

No. Try not. Do... or do not. There is no try.

#5 Abadabadoo

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Posted 27 March 2009 - 07:15 AM

Thanks chewy,
It downloaded fine, although I couldn't access the updates - and when I clicked on "here" (click "here" to access the updates manually if they don't update automatically) it wouldn't access that page. Maybe the virus won't let me go to that page either...
I ran it without the updates and here is the log:

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 2

27/03/2009 10:17:43
mbam-log-2009-03-27 (10-17-43).txt

Scan type: Quick Scan
Objects scanned: 93661
Time elapsed: 13 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\wt.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#6 DaChew

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Posted 27 March 2009 - 07:33 AM

That's the brand new version that has a very recent database already in it.

The WT file may be a false psoitive, kasp and the new MBAM are having some issues at the moment

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

Chewy

No. Try not. Do... or do not. There is no try.

#7 Abadabadoo

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Posted 27 March 2009 - 08:37 AM

Gmer.net is a no-no - won't let me access! This virus is evil!

#8 DaChew

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Posted 27 March 2009 - 09:38 AM

Try renaming it scan.exe

Show Hidden Folders/Files
  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Show hidden files and folders.
  • Uncheck (untick) Hide extensions of known file types.
  • Uncheck (untick) Hide protected operating system files (Recommended).
  • Click Yes when prompted.
  • Click OK.
  • Close My Computer.

Chewy

No. Try not. Do... or do not. There is no try.

#9 Abadabadoo

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Posted 29 March 2009 - 05:04 AM

I've unhidden all folders and that's worked fine. Not sure how to save gmer.zip as scan.exe if I can't download it because can't access gmer.... Am I being stupid?

#10 DaChew

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Posted 29 March 2009 - 07:25 AM

Yoda says use another computer
Chewy

No. Try not. Do... or do not. There is no try.

#11 kelvinchaw

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Posted 29 March 2009 - 08:57 AM

Hi Chewy,

I stumbled upon this forum when I was facing the same problem and trying to google and searching for a solution... So, here you go, this is my log file for the GMER scan:

GMER 1.0.15.14966 - http://www.gmer.net
Rootkit scan 2009-03-29 21:24:43
Windows 5.1.2600 Service Pack 2


---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\System32\svchost.exe[1052] ntdll.dll!NtQueryInformationProcess 7C90E01B 5 Bytes JMP 0155ADCD
.text C:\WINDOWS\System32\svchost.exe[1052] NETAPI32.dll!NetpwPathCanonicalize 5B86A3A9 5 Bytes JMP 0155AD64
.text C:\WINDOWS\system32\svchost.exe[1148] ntdll.dll!NtQueryInformationProcess 7C90E01B 5 Bytes JMP 0063ADCD
.text C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe[1688] kernel32.dll!SetUnhandledExceptionFilter 7C810386 4 Bytes [C2, 04, 00, 00]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs eamon.sys (Amon monitor/ESET)
AttachedDevice \Driver\Tcpip \Device\Tcp epfwtdir.sys

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\system32\svchost.exe (*** hidden *** ) [AUTO] cldfj <-- ROOTKIT !!!

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@DisplayName Config Windows
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@Type 32
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@Start 2
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@ErrorControl 0
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@ImagePath %SystemRoot%\system32\svchost.exe -k netsvcs
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@ObjectName LocalSystem
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj@Description Provides automatic configuration for the 802.11 adapters
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj\Parameters
Reg HKLM\SYSTEM\CurrentControlSet\Services\cldfj\Parameters@ServiceDll C:\WINDOWS\system32\vzebw.dll
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@DisplayName Config Windows
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@Type 32
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@Start 2
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@ErrorControl 0
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@ImagePath %SystemRoot%\system32\svchost.exe -k netsvcs
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@ObjectName LocalSystem
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj@Description Provides automatic configuration for the 802.11 adapters
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj\Parameters
Reg HKLM\SYSTEM\ControlSet002\Services\cldfj\Parameters@ServiceDll C:\WINDOWS\system32\vzebw.dll

---- EOF - GMER 1.0.15 ----

#12 DaChew

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Posted 29 March 2009 - 09:15 AM

@kelvinchaw

You should start your own thread in this forum, it's not fair or ethical to hijack another's thread

We use a series of relatively safe selfhelp tools in this forum and only request a rootkit scan when these tools don't seem to be working
Chewy

No. Try not. Do... or do not. There is no try.

#13 kelvinchaw

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Posted 29 March 2009 - 09:24 AM

My apologies to Abadabadoo... I will start a new thread...

#14 Abadabadoo

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Posted 29 March 2009 - 10:13 AM

Hi Chewy,
Okeydoke, I will find another computer tomorrow, download the gmer file and then transfer it onto my computer. Let's hope it works! Will let you know what I find.
a




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