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Sound and video problem


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5 replies to this topic

#1 kwena

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Posted 27 March 2009 - 03:58 AM

Hi everyone, can anyone please help me. I recently formatted my pc(HP dX2000 MT) and now my video quality is not that great( when i view a video in full mode it pixellate.) when i play mp3 in windows media player it gives me an error message 0xC00D11BA, Condition ID = 0x00000000

here are my pc details
System Information
---

---------------
Time of this report: 3/26/2009, 19:03:34

Machine name: TERMINATOR
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)

Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP dX2000 MT
BIOS: BIOS Date: 12/06/04 13:12:24 NR146 BIOS Rev: 1.12
Processor: Intel® Celeron® CPU 2.80GHz
Memory: 246MB RAM
Page File: 203MB used, 401MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 800 x 600 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/4/2004 14:00:00, 9344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 8/4/2004 14:00:00, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Type:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Registry: OK
Test Result: Not run



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#2 Elise

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Posted 27 March 2009 - 05:08 AM

After re-installing windows, did you install an audio/video codec pack? If not, I can recommend K-Lite Codec Pack, look here for downloads and information.

And did you install/update all audio/video drivers? You can check that in the device manager, look if there are any ! or ?'s

Edited by elise025, 27 March 2009 - 05:10 AM.

regards, Elise


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#3 Elise

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Posted 27 March 2009 - 06:54 AM

In addition to my previous post, DirectX says that the video driver is not installed and instead it uses a generic one, the audiodriver is not installed.

My first step would be to start microsoft update, when it asks you express updates or custom updates, choose custom. When it displays the results, look in the left side of the page at the hardware updates and if found, install them.
You can download the drivers also from the HP-site, but on that page you will have to select your product. It will provide you with all the drivers you need.

If you have problems installing/updating the drivers, please let me know, I cannot give you any specific instructions, because I do not know how HP gives you the driver-package.

regards, Elise


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#4 Smithsam

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Posted 27 March 2009 - 07:01 AM

THIS PROBLEM OCCUR WHEN AUDIO DRIVER IS NOT INSTALL PROPERLY. SO, PLEASE MAKE SURE YOUR MOTHERBOARD AUDIO DRIVER IS INSTALL PROPERLY OR NOT.

#5 hamluis

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Posted 27 March 2009 - 08:25 AM

How to Update a Windows Hardware Driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/

Louis

#6 Elise

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Posted 27 March 2009 - 08:31 AM

Great Louis, didnt know that one yet!

regards, Elise


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