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Cannot Uninstall System Protector Virus Scanner/ Moved


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5 replies to this topic

#1 RRSilverShadow

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Posted 26 March 2009 - 11:04 PM

My system is running on Windows XP Home Edition. Somehow someone must have downloaded System Protector which is supposed to be a virus scanner. I googled it and it's shareware and I couldn't find anything bad about it. My problem is it keeps popping up and telling me I have x number of trojans, etc. that need to be taken care of right away. Of course you have to buy the software at $79.95. I want to uninstall it but it does not show in my list of installed programs under the name System Protector. I checked my program files entry and it does not list an "uninstall" option.

I went to their website and they give you instructions on how to uninstall by going to the program list and clicking on the "uninstall" option. But there is no uninstall option. I really want to uninstall this program which constantly irritates me and interupts my programs. I think it has locked a few files too.

Any suggestions would be most welcome! Thanks!

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#2 Orange Blossom

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Posted 27 March 2009 - 09:34 PM

Hello RRSilverShadow,

I have moved your topic into the Am I Infected forum where you can get the assistance you need.

It looks as though you are afflicted with a rogue security program. Please describe the pop-ups more fully. Perhaps you could provide a screen shot.

Are you experiencing other issues with your computer?

Please tell us what security programs you have installed.

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#3 quietman7

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Posted 27 March 2009 - 09:58 PM

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 RRSilverShadow

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Posted 29 March 2009 - 10:44 PM

Hi Orange Blossom and Quietman7. Thank you so much for your quick replies. Malwarebytes did the trick. I installed and scanned my pc and I was really infected. Malware got rid of them and now the problem has disappeared. Thank you!

#5 Orange Blossom

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Posted 29 March 2009 - 11:09 PM

Hello RRSilverShadow,

I'm glad things are better, but please be aware that though symptoms may be gone the infection may not be. Please post the MalwareBytes log as quietman7 requested.

Orange Blossom :thumbsup:
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#6 quietman7

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Posted 30 March 2009 - 08:44 AM

Yes, I would like to review the scan results.
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