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Hijacked Desktop and Task Manager


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#1 Soul_Raven73

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Posted 26 March 2009 - 05:54 PM

Hello,

I hope that someone can help me. My PC has been infected by some sort of malware. 3 days ago, I woke to find that my desktop had been changed to a message about being infected with Spyware and I was unable to use the task manager option (its greyed out) When I went to change my desktop back, the options are greyed out and locked.

I ran AVG 8.0 in safe mode and it found 30 infections, I followed the suggestions and had them deleted. The issue still persists, I cannot regain control of my desktop or my task manager, everytime I click on a google search result, it takes me to a different page that either points me to a site that I am not interested or to "Stopzila.com"

I tried to run Malwarebytes but it will not launch.

Please help!

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#2 boopme

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Posted 26 March 2009 - 09:23 PM

Hello are you getting a message when you try to open Task Manager?


Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the

.exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted

above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-

setup.exe
so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can

update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application

Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Soul_Raven73

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Posted 27 March 2009 - 12:24 PM

Hi BoopMe,

That worked like a charm! I renamed it with one of the extensions suggested (.pif) and it ran and detected the infections. I have eliminated them and I am in the process of scanning my portable drives to be sure.

Once again, THANK YOU so much for all of your help!

:thumbsup: :flowers: :trumpet: :inlove: :huh: :huh: B) B) :)

#4 boopme

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Posted 27 March 2009 - 01:50 PM

You're welcome !!
I would like you to run these next and get whats left.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.

Edited by boopme, 27 March 2009 - 01:50 PM.

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#5 Soul_Raven73

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Posted 28 March 2009 - 12:37 PM

BoopMe,

I ran the scan in safe mode and it did not find any infections, here is the log...

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/28/2009 at 01:18 PM

Application Version : 4.25.1014

Core Rules Database Version : 3819
Trace Rules Database Version: 1773

Scan type : Complete Scan
Total Scan Time : 01:18:22

Memory items scanned : 250
Memory threats detected : 0
Registry items scanned : 7330
Registry threats detected : 0
File items scanned : 24504
File threats detected : 0

Again, thank you for your help!

#6 boopme

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Posted 28 March 2009 - 11:22 PM

Hi, it looks good here and if there are no other issues on that side then...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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