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Am I still infected?


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#1 battyhippie

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Posted 26 March 2009 - 09:15 AM

I shall try to make this brief. Sunday Morning my son's computer crashed. We have Verizon Security Suite on this system, which is an e-machine running Windows XP. Just a note, before Verizon it was AOL's. Verizon's anti-virus quarantined a virus called "backdoor". Re-ran scan, came up...ha ha....clean. Reboot...come up mit message ConsumerInputUA.exe BadImage DLLC:\Windows\system32\mcenspc.dll not valid windows image. Okay, call Verizon Tech, with a few very choice words, because of what I had read on this site, and they had run Anti-malware, Hijackthis smitfraudfix.2 and Superantispyware. Please don't hold me to the order the guy ran these...I am not sure...Sorry! But I do know that 8 trogans were found, again. Sorry! I don't know which ones, and 1 Adware. But I do know that after they had run Superantispyware...this message came up #2768:aolsoftware.exe fail to start because tai2.dll was not found. And now, every start-up the numbers change, but the message stays the same. The numbers are #1448, #2768, #1224 and #1704...all with aolsoftware.exe. And no, we don't run AOL anymore, my son uses Firefox and Verizon is the DSL. And yes, I did call back Verizon on this issue on Monday...they have not gotten back. I did download and run ccleaner...didn't work. Any help on this matter would be greatly appreciated and please remember I am not a computer nerd!, just an old hippie trying to learn...Peace and Thanks!

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#2 Budapest

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Posted 26 March 2009 - 07:27 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 battyhippie

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Posted 27 March 2009 - 09:14 AM

Sorry, unfortunately I am now a morning person, hence the delay. Thanks! ever so much for responding and here is the scan. Do hope I did it all correctly...if not please yell quietly... Peace and Thanks Again!

Malwarebytes' Anti-Malware 1.35
Database version: 1905
Windows 5.1.2600 Service Pack 3

3/27/2009 10:19:21 AM
mbam-log-2009-03-27 (10-19-21).txt

Scan type: Quick Scan
Objects scanned: 65138
Time elapsed: 5 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

#4 battyhippie

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Posted 28 March 2009 - 07:50 AM

Just an update in the merry-go-round of numbers on the pop-up of Aolsoftware.exe- Unable to Locate Component...they are #2696...#2464...#1596. Again, Peace and Thanks!

#5 Budapest

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Posted 29 March 2009 - 05:47 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 battyhippie

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Posted 29 March 2009 - 07:49 PM

Okay, I ran AFT_Cleaner...but I could not run SUPERAntiSpyware in safe mode. Sorry, Budapest, what did I do wrong? Peace and Thanks!, again.

#7 Budapest

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Posted 29 March 2009 - 07:52 PM

Try scanning with SUPERAntiSpyware in Normal Mode if you can't get it to work in Safe Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 battyhippie

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Posted 29 March 2009 - 08:00 PM

Will Do.

#9 battyhippie

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Posted 29 March 2009 - 09:18 PM

Just ran SuperAntiSpyware in normal mode... can't post log because it did not find anything...Next?

#10 Budapest

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Posted 29 March 2009 - 09:55 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 battyhippie

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Posted 30 March 2009 - 11:41 AM

Okay, I ran Dr.Web, both times, in safe mode. The express scan showed nothing...but the complete got some nasties. Now I am not sure that I did the exit right, however, when I re-booted...No Message!!! If I knew how to use the icons...I would be clapping or doing the Irish Jig! Now here is the report:

installpro.exe\data013;C:\Documents and Settings\Owner\My Documents\My Music\installpro.exe;Adware.Casino;;
installpro.exe\data014;C:\Documents and Settings\Owner\My Documents\My Music\installpro.exe;Adware.Casino;;
installpro.exe\data015;C:\Documents and Settings\Owner\My Documents\My Music\installpro.exe;Adware.Casino;;
installpro.exe;C:\Documents and Settings\Owner\My Documents\My Music;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Common Files\aolback\Comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Common Files\aolback\Comps\coach;Archive contains infected objects;Moved.;
GTDownAO_106.ocx;C:\Program Files\Common Files\AolCoach\en_en;Adware.Gdown;;
A0091049.exe;C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP813;Tool.Prockill;;
A0091051.exe;C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP813;Tool.ShutDown.14;;
A0091415.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP819\A0091415.exe;Adware.Gdown;;
A0091415.exe;C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP819;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;D:\i386\Apps\App17981\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;D:\i386\Apps\App17981\comps\coach;Archive contains infected objects;Moved.;
A0091416.exe\core.cab\GTDOWNAO_106.ocx;D:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP819\A0091416.exe;Adware.Gdown;;
A0091416.exe;D:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP819;Archive contains infected objects;Moved.;

Do hope I did it all correctly, if not...please yell softly. Next Step?

Peace and Thanks!, again.

#12 battyhippie

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Posted 30 March 2009 - 11:48 AM

Well, I wrote too soon. No sooner had I posted my reply...up pops #2256: aolsoftware.exe-unable to locate component...Next Step? Oh what did I do wrong?

Again, Peace and Thanks!

#13 Budapest

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Posted 30 March 2009 - 04:09 PM

Do you use AOL software? If so, try reinstalling it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 battyhippie

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Posted 30 March 2009 - 04:12 PM

No, we no longer use AOL software, my son uses Firefox. Does that help?

#15 Budapest

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Posted 30 March 2009 - 04:26 PM

Download AutoRuns.

When you run the program look in the right-hand column named "Image Path" and check for any entries that say "File not found". If you find any of these, right-click on them and select Delete. Then close AutoRuns and reboot your computer.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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