Posted 26 March 2009 - 09:15 AM
I shall try to make this brief. Sunday Morning my son's computer crashed. We have Verizon Security Suite on this system, which is an e-machine running Windows XP. Just a note, before Verizon it was AOL's. Verizon's anti-virus quarantined a virus called "backdoor". Re-ran scan, came up...ha ha....clean. Reboot...come up mit message ConsumerInputUA.exe BadImage DLLC:\Windows\system32\mcenspc.dll not valid windows image. Okay, call Verizon Tech, with a few very choice words, because of what I had read on this site, and they had run Anti-malware, Hijackthis smitfraudfix.2 and Superantispyware. Please don't hold me to the order the guy ran these...I am not sure...Sorry! But I do know that 8 trogans were found, again. Sorry! I don't know which ones, and 1 Adware. But I do know that after they had run Superantispyware...this message came up #2768:aolsoftware.exe fail to start because tai2.dll was not found. And now, every start-up the numbers change, but the message stays the same. The numbers are #1448, #2768, #1224 and #1704...all with aolsoftware.exe. And no, we don't run AOL anymore, my son uses Firefox and Verizon is the DSL. And yes, I did call back Verizon on this issue on Monday...they have not gotten back. I did download and run ccleaner...didn't work. Any help on this matter would be greatly appreciated and please remember I am not a computer nerd!, just an old hippie trying to learn...Peace and Thanks!