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explorer.exe Crashing/Restarting Constantly


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3 replies to this topic

#1 theghostofmccleve

theghostofmccleve

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  • Local time:06:56 PM

Posted 25 March 2009 - 01:25 AM

Two months ago, I had a strange event begin to happen: explorer.exe would crash, restart, then crash again...all in the span of a few seconds. It would do this over and over again, despite system restarts, etc. After a half-hour of browsing online, I found someone who had run into the same problem, and ComboFix was recommended. I downloaded ComboFix, ran it, and voila! the problem was solved. Explorer was no longer crashing and everything went back to normal.

A few hours ago, Explorer began crashing again. I was away from my computer for about three or four hours, so I am not too sure when it began to happen again. All I know is that when I left my PC, the explorer problem was not happening. But when I got back, like an annoying friend I had hoped to never see again, I realized that explorer was crashing over and over again. So, this time being prepared, I fired up ComboFix to let it do its magic. I watched as it went through all the steps and noticed that at step 30, a message popped up saying:

"Deleted C:\Windows\System32\idlrk.dll"

ComboFix finished the scanning and restarted the computer. After I logged back on, ComboFix started right back up again, as usual. However, instead of the dialog I saw the first time, talking about creating the log, ComboFix was outputting some sort of error message about being denied the right to remove idlrk.dll. I was going to take a screen shot of it, but did not get the chance; a BSoD occurred, and I had to restart the PC.

The "technical information" I got from the BSoD was this:

STOP: 0x000000F4 (0x00000003, 0xFBF37DA0, 0xFBE37F14, 0xE0C9E97C)

I tried it a second time, with the same results. ComboFix managed to fix the problem of explorer crashing (for now), but I have even bigger problems now. First and foremost, the PC is acting very strange: I cannot access certain parts of the Registry, telling me I have no permissions to do so, I cannot install AVG 8 because of those registry restrictions, and (though this is hardly a huge deal) the system clock is still stuck on 24-hour time. I'm worried that because ComboFix did not get to finish properly, that my computer may be stuck in some kind of limbo...and "idlrk.dll" is still there to boot.

Anyway, below is my DDS.txt information and I'll be attaching the required Attach.txt to this well. Thanks for any help.



DDS (Ver_09-03-16.01) - NTFSx86
Run by Taylor at 22:40:35.53 on 2009-03-24
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2678 [GMT -7:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\FileZilla Server\FileZilla Server.exe
C:\Program Files\FolderSize\FolderSizeSvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\STacSV.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\VS Revo Group\Revo Uninstaller\revouninstaller.exe
C:\WINDOWS\system32\msiexec.exe
H:\DOWNLOADS\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com?o=1607
uInternet Settings,ProxyOverride = <local>;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: {54b91669-3221-4cfc-bdca-ae180d645d64} - c:\windows\system32\idlrk.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: {DDD1A871-E4EA-4B4B-A403-53C3A20A0F2E} - No File
BHO: Google Gears Helper: {e0fefe40-fbf9-42ae-ba58-794ca7e3fb53} - c:\program files\google\google gears\internet explorer\0.5.4.2\gears.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: QT Breadcrumbs Address Bar: {af83e43c-dd2b-4787-826b-31b17dee52ed} - mscoree.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
StartupFolder: c:\docume~1\taylor\startm~1\programs\startup\01-tas~1.lnk - c:\windows\system32\taskmgr.exe
StartupFolder: c:\docume~1\taylor\startm~1\programs\startup\02-sta~1.lnk - c:\program files\stardock\objectdock\ObjectDock.exe
uPolicies-explorer: NoSMHelp = 01000000
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.4.2\gears.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: gmail.com\www
Trusted Zone: imdb.com\www
Trusted Zone: myspace.com\www
DPF: {1D082E71-DF20-4AAF-863B-596428C49874} - hxxp://www.worldwinner.com/games/v50/tpir/tpir.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: {2716CA83-9ABD-4A9F-A7E4-068A03AFBB50} = 208.67.222.222,208.67.220.220
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: fccywvSj - fccywvSj.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\taylor\applic~1\mozilla\firefox\profiles\orok9k3l.default\
FF - plugin: c:\documents and settings\taylor\application data\mozilla\firefox\profiles\orok9k3l.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - plugin: c:\documents and settings\taylor\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\photosynth\npPhotosynthMozilla.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R0 hbbuhafh;hbbuhafh;c:\windows\system32\drivers\hbbuhafh.sys [2006-2-28 23424]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2008-12-8 55520]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2008-12-8 42048]
R2 DigiNet;Digidesign Ethernet Support;c:\windows\system32\drivers\diginet.sys [2009-2-9 16400]
R2 SentinelKeysServer;Sentinel Keys Server;c:\program files\common files\safenet sentinel\sentinel keys server\sntlkeyssrvr.exe [2007-4-27 316992]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-27 24652]
S0 DigiFilter;DigiFilter;c:\windows\system32\drivers\digifilt.sys --> c:\windows\system32\drivers\DigiFilt.sys [?]
S2 gupdate1c933f0d7f850f4;Google Update Service (gupdate1c933f0d7f850f4);c:\program files\google\update\GoogleUpdate.exe [2008-10-21 133104]
S3 ALSysIO;ALSysIO;\??\c:\docume~1\taylor\locals~1\temp\alsysio.sys --> c:\docume~1\taylor\locals~1\temp\ALSysIO.sys [?]
S3 MSSQL$SONY_MEDIAMGR2;SQL Server (SONY_MEDIAMGR2);c:\program files\microsoft sql server\mssql.2\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-12-23 50704]
S3 VBoxTAP;VirtualBox TAP Adapter;c:\windows\system32\drivers\VBoxTAP.sys [2008-12-8 47584]
S3 VBoxUSB;VirtualBox USB;c:\windows\system32\drivers\VBoxUSB.sys [2008-12-8 32128]
S3 wip0204;Wippien Network Adapter 2.4;c:\windows\system32\drivers\wip0204.sys [2008-10-24 23480]
S3 XDva224;XDva224;\??\c:\windows\system32\xdva224.sys --> c:\windows\system32\XDva224.sys [?]

=============== Created Last 30 ================

2009-03-24 21:36 389,120 a------- c:\windows\system32\CF21759.exe
2009-03-24 21:36 <DIR> --d----- C:\ComboFix
2009-03-24 21:26 389,120 a------- c:\windows\system32\CF19868.exe
2009-03-24 21:06 389,120 a------- c:\windows\system32\CF15972.exe
2009-03-23 18:28 282 a------- C:\boot.ini.Avid
2009-03-20 15:41 <DIR> --d----- c:\documents and settings\taylor\.scribus
2009-03-20 15:41 <DIR> --d----- c:\program files\Scribus 1.3.3.12
2009-03-20 00:39 <DIR> --d----- c:\program files\ElcomSoft
2009-03-20 00:18 <DIR> --d----- c:\program files\WinPcap
2009-03-20 00:18 <DIR> --d----- c:\program files\Cain
2009-03-20 00:14 1,063 a------- c:\windows\AZPR3.INI
2009-03-20 00:02 <DIR> --d----- c:\program files\FDRLab
2009-03-19 15:25 10,880 ac------ c:\windows\system32\dllcache\ndisip.sys
2009-03-19 15:25 10,880 a------- c:\windows\system32\drivers\NdisIP.sys
2009-03-19 15:25 16,384 ac------ c:\windows\system32\dllcache\ipsink.ax
2009-03-19 15:25 15,232 ac------ c:\windows\system32\dllcache\streamip.sys
2009-03-19 15:25 16,384 a------- c:\windows\system32\ipsink.ax
2009-03-19 15:25 15,232 a------- c:\windows\system32\drivers\StreamIP.sys
2009-03-19 15:25 11,136 ac------ c:\windows\system32\dllcache\slip.sys
2009-03-19 15:25 11,136 a------- c:\windows\system32\drivers\SLIP.sys
2009-03-19 15:25 19,200 ac------ c:\windows\system32\dllcache\wstcodec.sys
2009-03-19 15:25 19,200 a------- c:\windows\system32\drivers\WSTCODEC.SYS
2009-03-19 15:25 85,248 ac------ c:\windows\system32\dllcache\nabtsfec.sys
2009-03-19 15:25 85,248 a------- c:\windows\system32\drivers\NABTSFEC.sys
2009-03-19 15:24 17,024 ac------ c:\windows\system32\dllcache\ccdecode.sys
2009-03-19 15:24 17,024 a------- c:\windows\system32\drivers\CCDECODE.sys
2009-03-19 15:24 53,760 ac------ c:\windows\system32\dllcache\vfwwdm32.dll
2009-03-19 15:24 53,760 a------- c:\windows\system32\vfwwdm32.dll
2009-03-19 15:24 490,008 a------- c:\windows\system32\LVUI2.dll
2009-03-19 15:24 489,624 a------- c:\windows\system32\drivers\LV561AV.SYS
2009-03-19 15:24 465,432 a------- c:\windows\system32\LVUI2RC.dll
2009-03-19 15:24 416,280 a------- c:\windows\system32\LVCodec2.dll
2009-03-19 15:24 195,096 a------- c:\windows\system32\lvci11701193.dll
2009-03-19 15:24 66,482 a------- c:\windows\system32\lvcoinst.ini
2009-03-19 15:24 41,752 a------- c:\windows\system32\drivers\LVUSBSta.sys
2009-03-18 21:20 17,801 a------- c:\windows\system32\drivers\AegisP.sys
2009-03-18 21:20 1,396,831 a------- c:\windows\system32\AegisE5.dll
2009-03-18 21:20 147,456 a------- c:\windows\system32\ssleay32.dll
2009-03-18 21:20 71,520 a------- c:\windows\system32\drivers\WMP54GS.inf
2009-03-18 21:20 7,986 a------- c:\windows\system32\drivers\WMP54GS.cat
2009-03-18 21:20 651,264 a------- c:\windows\system32\libeay32.dll
2009-03-18 21:20 <DIR> --d----- c:\program files\Linksys Wireless-G PCI Network Adapter with SpeedBooster
2009-03-17 17:37 <DIR> --d----- c:\documents and settings\taylor\Tracing
2009-03-17 17:36 <DIR> --d----- c:\program files\Microsoft
2009-03-17 17:36 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-03-17 17:32 <DIR> --d----- c:\program files\common files\Windows Live
2009-03-15 02:17 <DIR> --d----- c:\docume~1\taylor\applic~1\Inkscape
2009-03-15 02:14 <DIR> --d----- c:\program files\Inkscape
2009-03-14 20:40 <DIR> --d----- c:\program files\TreeSize Free
2009-03-14 18:56 <DIR> --d----- C:\EbuDllTmpDir
2009-03-14 18:37 <DIR> --d----- c:\program files\OCCT
2009-03-13 20:06 <DIR> --d----- c:\program files\Pcsx2
2009-03-13 17:16 <DIR> --d----- c:\program files\Microsoft Games
2009-03-13 16:24 28,672 a------- c:\windows\system32\sizelimit.ocx
2009-03-13 16:24 <DIR> --d----- c:\program files\MegaSpoof
2009-03-12 14:45 <DIR> --d----- c:\program files\Download Direct
2009-03-12 14:42 106,240 a------- c:\windows\system32\idlrk.dll
2009-03-11 23:59 <DIR> --d----- c:\program files\GameSpy Arcade
2009-03-11 20:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\DAEMON Tools Pro
2009-03-11 20:30 <DIR> --d----- c:\program files\DAEMON Tools Pro
2009-03-10 21:18 58,904 a------- c:\windows\system32\sysfolderazipcnt.dll
2009-03-10 21:18 58,904 a------- c:\windows\system32\azipcontmn.dll
2009-03-10 21:18 <DIR> --d----- c:\program files\AlphaZIP
2009-03-10 19:16 <DIR> --d----- c:\program files\Vstplugins
2009-03-10 19:16 <DIR> --d----- c:\program files\Sony
2009-03-10 19:15 <DIR> --d----- c:\program files\Sony Setup
2009-03-09 23:46 <DIR> --d----- c:\program files\Shock Utility
2009-03-09 23:46 65,536 a------- c:\windows\IFinst27.exe
2009-03-08 20:51 <DIR> --d----- C:\aircrack-ng-1.0-rc2-win
2009-03-03 17:25 <DIR> --d----- C:\Linksys Driver
2009-03-02 22:32 369,024 a------- c:\windows\system32\drivers\BCMWL5.SYS
2009-03-02 16:29 <DIR> --d----- c:\docume~1\taylor\applic~1\VTExtra
2009-03-02 08:33 319 a------- c:\windows\game.ini
2009-03-02 08:21 <DIR> --d----- c:\program files\Activision
2009-03-02 08:18 <DIR> --dsh--- c:\windows\ftpcache
2009-03-02 08:17 <DIR> --d----- c:\docume~1\taylor\applic~1\DAEMON Tools Pro
2009-03-02 08:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\DAEMON Tools Lite
2009-03-02 08:16 <DIR> --d----- c:\program files\DAEMON Tools Lite
2009-03-02 08:02 <DIR> --d----- c:\docume~1\taylor\applic~1\DAEMON Tools Lite
2009-02-27 19:58 19,041,298 a------- c:\windows\system32\Live 3D Earth 1.8.scr
2009-02-27 19:58 432,254 a------- c:\windows\system32\Live 3D Earth.ico

==================== Find3M ====================

2009-03-24 10:46 119,296 a------- c:\windows\system32\zlib.dll
2009-03-02 08:03 717,296 a------- c:\windows\system32\drivers\sptd.sys
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-06 18:52 49,504 a------- c:\windows\system32\sirenacm.dll
2009-01-29 20:04 499,712 a------- c:\windows\system32\msvcp71.dll
2009-01-07 11:28 453,152 a------- c:\windows\system32\NVUNINST.EXE
2008-12-30 12:50 184,320 a------- c:\windows\system32\miccyhook.dll
2008-12-12 01:15 47,360 a------- c:\docume~1\taylor\applic~1\pcouffin.sys
2008-11-03 23:59 30 a------- c:\documents and settings\taylor\jagex_runescape_preferences.dat
2008-10-24 15:18 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100620081013\index.dat
2008-10-24 15:18 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102420081025\index.dat

============= FINISH: 22:41:02.04 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
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  • Local time:09:56 PM

Posted 04 April 2009 - 03:50 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 theghostofmccleve

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Posted 05 April 2009 - 12:29 AM

Hey KoanYorel,

Thanks for getting back with me. I have actually resolved the situation, though in a different way. I did somehow manage to get explorer.exe to stop crashing on me, but the next day I decided to upgrade to Windows Vista, so I am not dealing with this problem anymore. But thank you anyway.

#4 KoanYorel

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Posted 05 April 2009 - 02:32 AM

Thanks for informing us.
Good luck with the VISTA upgrade.

This thread is closed.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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