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Need help removing virus


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#1 sweetpete11

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Posted 25 March 2009 - 12:34 AM

A few days ago, I started receiving pop ups stating: "Internet Explorer has found an unregistered version of Anit-Virus-1. To protect your computer, please register your Anti-Virus-1. Initially, it popped up every so often and now almost every time I click an external link or open a brower. Even automatically takes me to the site to download when I try to open a new browser. Very frustrating.

I looked under new hardware and uninstalled the program Anti-Virus-1 (not even sure how it got there!). I ran a check on my computer for viruses and nothing popped up. I unistalled the Anti-Virus-1 under the "add/remove" file and tried malwarebytes which detected and fixed 2 viruses however the Anti-Virus-1 still pops up. I have read about using Combofix. Would this help solve my problem?

Edited by The weatherman, 25 March 2009 - 01:20 AM.
Moved from HJT thread, no log. TW


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#2 Budapest

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Posted 25 March 2009 - 01:51 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 sweetpete11

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Posted 25 March 2009 - 07:30 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/25/2009 at 04:16 PM

Application Version : 4.25.1014

Core Rules Database Version : 3814
Trace Rules Database Version: 1768

Scan type : Complete Scan
Total Scan Time : 00:48:35

Memory items scanned : 271
Memory threats detected : 0
Registry items scanned : 5891
Registry threats detected : 1
File items scanned : 62526
File threats detected : 3

Trojan.Unknown Origin
[Drive] C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\N1\N1I.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\N1\N1I.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\N1\N1.EXE

Trojan.Downloader-SVCHost/Fake
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\N1\SVCHOST.EXE

#4 Budapest

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Posted 25 March 2009 - 07:52 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 sweetpete11

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Posted 25 March 2009 - 08:26 PM

I keeping getting the same message on top of my browser "Internet Explorer has found an unregistered version of Anit-Virus-1. To protect your computer, please register your Anti-Virus-1.

#6 Budapest

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Posted 25 March 2009 - 08:59 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 sweetpete11

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Posted 26 March 2009 - 11:13 AM

I downloaded Dr.Web CureIt and boot into Safe Mode and run the scan how instructed to but, my computer freezes 2-3 minutes into the scan. This when it's doing the complete scan. I have tired this 3 times and the same thing happens.

I downloaded Dr.Web CureIt and boot into Safe Mode and run the scan how instructed to but, my computer freezes 2-3 minutes into the scan. This when it's doing the complete scan. I have tired this 3 times and the same thing happens.

#8 Budapest

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Posted 26 March 2009 - 06:22 PM

Let's try a different scan instead.

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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