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Virus that won't let me log in to BleepingComputer.com


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#1 SkiOhio

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Posted 24 March 2009 - 09:05 PM

I have the following two items in the "Startup" tab when I look at msconfig:

uwovadebiberer
Wsonanitesuzupi

When I click to inactivate them, they are active again when I restart. When I go into Internet Explorer or Mozilla Firefox and try to go to www.bleepingcomputer.com, it closes my browser. I don't know what else this program is doing but I figured that if it won't let me into this website, perhaps the solution to it may be found here.

Any help?

Thanks.

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#2 Budapest

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Posted 24 March 2009 - 10:07 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 SkiOhio

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Posted 25 March 2009 - 11:52 PM

Contents of the Notepad file are:

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/25/2009 9:14:14 PM
mbam-log-2009-03-25 (21-14-14).txt

Scan type: Quick Scan
Objects scanned: 71116
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\InternetConnection (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ieModule (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\svhost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Microsoft\Protect\svhost.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Microsoft\Protect\track.sys (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS64c7.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSdxcp.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSkkai.log (Trojan.TDSS) -> Quarantined and deleted successfully.

Unfortunately the computer is still up to the same thing. It seems to be getting worse. I can't download from the internet (had to download MBAM from this machine and copy it to the other). My Trend Micro Internet Security kept shutting off so I uninstalled it to try to re-install. The uninstall was not clean at all so I haven't yet tried to re-install. My Internet Explorer seems to have lost some of the menu items from it and I can't figure out how to get them back on. After all of that, I ran MBAM again and, as expected, it found nothing. Am I hosed here? I checked and don't have the re-installation disk for Windows XP Media Edition 2006. If I have to start from scratch, can I purchase and install any version of Windows XP or do I have to try to find that exact one? Appreciate your help with this.

#4 Budapest

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Posted 26 March 2009 - 12:03 AM

Try this scan. You can copy it across from another computer on a CD or pen drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 SkiOhio

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Posted 27 March 2009 - 11:02 AM

Dr. Web CureIt log:

wCtDquYw.exe;C:\Documents and Settings\Larry\Local Settings\Temp;Trojan.Packed.365;Deleted.;
delfolder.exe;C:\Program Files\DellSupport\GTCoach;Trojan.MulDrop.30652;Deleted.;
delfolder.exe;C:\Program Files\WebCyberCoach\b_Dell;Trojan.MulDrop.30652;Deleted.;
A0050840.old;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP1053;Trojan.Packed.453;Deleted.;
A0057509.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP1060;Trojan.MulDrop.30652;Deleted.;
A0057510.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP1060;Trojan.MulDrop.30652;Deleted.;
Wsonanitesuzupi.old;C:\WINDOWS;Trojan.Packed.453;Deleted.;

I also saw your advice to another user who had many issues so I also did a scan with SUPERAntiSpyware. The log from that is:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/26/2009 at 01:10 PM

Application Version : 4.26.1000

Core Rules Database Version : 3816
Trace Rules Database Version: 1770

Scan type : Complete Scan
Total Scan Time : 00:52:19

Memory items scanned : 243
Memory threats detected : 0
Registry items scanned : 6757
Registry threats detected : 0
File items scanned : 96276
File threats detected : 10

Malware.Installer-Pkg/Gen
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSMTVE.DAT

After that, I tried to also use SDFix but could not get it to work. When I run the "runthis.bat" function, the screen just resets itself as if it is just reminding me that I am in Safe Mode. I tried to use the fix given for "If the Command Prompt window flashes on then off again on XP or Windows 2000" but that did not help.

The computer now will not connect at all to the internet. Another note, I have an internet filter called NetMop (www.netmop.com) which I thought I probably should uninstall. I called to get the code to do so and tried to uninstall it four times but every time it told me it had uninstalled, it was back again in the "Add Remove Programs" list. NetMop suggested to "wipe the hard drive". Am I at that point? I have my created files (Word, Excel, photos, etc.) backed up but, as mentioned before, I no longer have the Windows XP Media Center Edition 2006 disk that must have come with the computer. If I need to start from scratch, can I just purchase a Windows XP whatever edition and install it?

I really appreciate your help.

#6 JamesFrance

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Posted 27 March 2009 - 12:17 PM

I just wondered if you tried this:

http://www.netmop.com/cgi-bin/in1.pl?invie...ate=3&qid=3

It seems to be a common problem with the program.
James

#7 SkiOhio

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Posted 28 March 2009 - 01:09 PM

I tried the repair of Netmop as suggested. No change. I did manage however to reinstall it and now it seems to be working just fine. I won't try to uninstall it again. I was able to install IE 8.0 and Mozilla 3.0.7 and now have internet connectivity again! Still cannot logon to bleepingcomputer.com or install Trend Micro Internet Security. If I type "www.bleepingcomputer.com" in Firefox, it closes the browser when I hit enter. In IE it opens a new tab and takes me back to my homepage. I can download the Trend Micro files just fine but it will not install. Can't even launch the "setup.exe" file from the extracted files folder.

Any more ideas out there? Do I need to "wipe" this hard drive? If so, does anyone know if you can still purchase Windows XP Media Center Edition 2006? If this is not possible, could I purchase another Windows OS and install it as an upgrade even if it has to wipe my computer clean or would I have to purchase a full version and start from scratch?

#8 Budapest

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Posted 29 March 2009 - 05:55 PM

Update Malwarebytes, run another Quick Scan and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 SkiOhio

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Posted 30 March 2009 - 02:01 PM

Either there were no updates for MBAM or the machine was not letting the update occur (it went very fast and offered no messages as to update availability). I removed the previous install and downloaded the latest from the website and ran it. The log shows no infections:

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

3/30/2009 11:18:28 AM
mbam-log-2009-03-30 (11-18-28).txt

Scan type: Quick Scan
Objects scanned: 76849
Time elapsed: 2 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I wish that I could believe that this were true but I still cannot install Trend Micro Internet Security or log on to www.bleepingcomputer.com. I also tried to see if the computer was compatible with Windows Vista (just in case) but the machine would not allow the Microsoft scanning software designed to assess that compatibility to execute.

#10 Budapest

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Posted 30 March 2009 - 04:12 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 SkiOhio

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Posted 31 March 2009 - 03:25 PM

I am still unable to run SDFix. The "catchme" file ran and found nothing. The "RunThis.bat" file will not launch as noted in the instructions. All that happens when I try to run it is the "Run" box closes and a dialog box reminding me that I am running in Safe Mode comes up asking if I want to stay in Safe Mode or exit. Although I am not sure that it describes what is happening, I again tried the fix for "If the Command Prompt window flashes on then off again on XP or Windows 2000" but that did not help.

One thing I did notice is that when I logon to Windows XP in regular mode, it only shows my main login name, not the Administrator. However, when I logon in Safe Mode, it gives me the choice. I have tried to run SDFix in both but still no luck.

#12 Budapest

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Posted 31 March 2009 - 05:35 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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