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anti virus or spyware won't load

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#1 submit1951


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Posted 24 March 2009 - 07:13 PM

My antivirus won't connect. My spyware won't start. I can't search for any antivirus or spyware on line yet when I go a normal search everything is fine. All malware software searches w google get redirected .spybot won't even start since it needs internet connection. Have loaded spyware from thumbdrive and changed the name to try to sneak in but no help. Has anyone heard of this . By the way this is my young daughters machine. One can only imagine the crap they load

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Budapest


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Posted 24 March 2009 - 08:47 PM

Try this scan. You can copy it over from another machine on a CD or pen drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 submit1951

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Posted 27 March 2009 - 11:05 PM

Did as you instructed. Everything worked out fine . Thank you very much for your help . Have listed log as you requested. The only minor problem I had was I had to run the complete scan mode live before it would run in safe mode. It did remove some viruses and that may have made the difference. Again thanks alot submit1951

TDSS1cdf.tmp;C:\Documents and Settings\Compaq_Owner\Local Settings\Temp;Trojan.Starter.896;Incurable.Moved.;
TDSSe327.tmp;C:\Documents and Settings\Compaq_Owner\Local Settings\Temp;Trojan.Packed.365;Deleted.;
Trace Adkins - You're going to miss this(1).mp3;C:\Documents and Settings\Compaq_Owner\My Documents\My Music\New Folder;Trojan.WMALoader;Cured.;
Trace Adkins - You're going to miss this(2).mp3;C:\Documents and Settings\Compaq_Owner\My Documents\My Music\New Folder;Trojan.WMALoader;Cured.;
Trace Adkins - You're going to miss this(3).mp3;C:\Documents and Settings\Compaq_Owner\My Documents\My Music\New Folder;Trojan.WMALoader;Cured.;
Trace Adkins - You're going to miss this.mp3;C:\Documents and Settings\Compaq_Owner\My Documents\My Music\New Folder;Trojan.WMALoader;Cured.;
msimg32.dll;C:\Program Files\Internet Explorer;Adware.Funweb;Incurable.Moved.;
F3BROVLY.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
F3DTACTL.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Funweb;Incurable.Moved.;
F3HISTSW.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
F3HTMLMU.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
F3HTTPCT.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Trojan.Isbar.438;Deleted.;
F3IMSTUB.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Funweb;Incurable.Moved.;
F3POPSWT.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Funweb;Incurable.Moved.;
F3PSSAVR.SCR;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
F3REPROX.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Funweb;Incurable.Moved.;
F3RESTUB.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
F3SCHMON.EXE;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
F3SCRCTR.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Trojan.DownLoader.7028;Deleted.;
F3SHLLVW.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Funweb;Incurable.Moved.;
F3WPHOOK.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
M3HTML.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
M3IDLE.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.MWS;Incurable.Moved.;
M3MSG.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
M3OUTLCN.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
M3PLUGIN.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Msearch;Incurable.Moved.;
M3SKIN.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
M3SLSRCH.EXE;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
MWSOEMON.EXE;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
MWSOEPLG.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
MWSOESTB.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.MWS;Incurable.Moved.;
NPMYWEBS.DLL;C:\Program Files\MyWebSearch\bar\1.bin;Adware.Websearch;Incurable.Moved.;
data015;C:\RECYCLER\S-1-5-21-2551580016-2728195295-1353342990-1009;Archive contains infected objects;;
data028;C:\RECYCLER\S-1-5-21-2551580016-2728195295-1353342990-1009;Archive contains infected objects;;
Dc45.exe;C:\RECYCLER\S-1-5-21-2551580016-2728195295-1353342990-1009;Archive contains infected objects;Moved.;
A0141390.DLL;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Trojan.Isbar.438;Deleted.;
A0141391.DLL;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Trojan.DownLoader.7028;Deleted.;
A0141392.exe\data005;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe;Trojan.Popclick.18;;
A0141392.exe/data015\data011;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe/data015;Adware.Shopper.24;;
data015;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Archive contains infected objects;;
A0141392.exe\data019;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe;Trojan.Click.23292;;
A0141392.exe/data028\data005;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe/data028;Trojan.Popclick.18;;
data028;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Archive contains infected objects;;
A0141392.exe\data035;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe;Trojan.Click.23299;;
A0141392.exe\data053;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141392.exe;Adware.Zango.83;;
A0141392.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Archive contains infected objects;Moved.;
data017;D:\I386\Apps\APP15425\src;Container contains infected objects;;
HPSummer2005.exe;D:\I386\Apps\APP15425\src;Archive contains infected objects;Moved.;
A0141397.exe/data017\data001;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945\A0141397.exe/data017;Adware.MyWay;;
data017;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Container contains infected objects;;
A0141397.exe;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP945;Archive contains infected objects;Moved.;

#4 Budapest


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Posted 29 March 2009 - 05:46 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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