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Windows XP freezes randomly


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36 replies to this topic

#1 ktownjack

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Posted 24 March 2009 - 06:08 PM

Greeetings:

Here is my Hijack log file

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:07:40 PM, on 3/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\MICROS~4\OFFICE11\OUTLOOK.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Web Accelerator Helper - {69A87B7D-DE56-4136-9655-716BA50C19C7} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Web Accelerator - {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\SZSG.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: APC UPS Status.lnk = ?
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Expression\Office12\REFIEBAR.DLL
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/Oneclickfix/tgctlsr.cab
O16 - DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} (WebIQ Engine Application Object) - http://webiq005.webiqonline.com/WebIQ/Data...6-6D5536C585C9}
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/23.21/uploader2.cab
O16 - DPF: {5C86F808-EDD2-4E5D-9C4F-E0D1ADA859AF} (Web Conferencing) - http://mail.tnloghomes.com:8000/join_a.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://mail.tnloghomes.com/Remote/msrdp.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSCDL/jre...ows-i586-jc.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe (file missing)
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe

--
End of file - 10247 bytes


Thanks so much for your hard work!

Jack

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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 03 April 2009 - 01:42 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 ktownjack

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Posted 06 April 2009 - 08:29 AM

Thank you.

I still have the problem with the PC freezes randomally. I cannot fina a pattern yet. I can be in any program when it happens. I cannot CTRL-ALT-DEL and must power off the machine. I belive it is a virus because IE 8 ocassionally pops up with a Data Execution Prevention message. It also happens quicker when I am in Outlook 2003 and IE 8. Below is the DDS.txt file:


DDS (Ver_09-03-16.01) - NTFSx86
Run by HP_Administrator at 9:04:33.32 on Mon 04/06/2009
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1432 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINDOWS\arservice.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\MICROS~4\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}
uDefault_Page_URL = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/toolbar/ie7/done.html
uInternet Settings,ProxyOverride = *.local
mSearchURL = 687474703a2f2f7777772e676f6f676c652e636f6d2f
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: &Google Web Accelerator Helper: {69a87b7d-de56-4136-9655-716ba50c19c7} - c:\program files\google\web accelerator\GoogleWebAccToolbar.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files\stopzilla!\SZIEBHO.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Web Accelerator: {db87bfa2-a2e3-451e-8e5a-c89982d87cbf} - c:\program files\google\web accelerator\GoogleWebAccToolbar.dll
TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\6253\SiteAdv.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\SZSG.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - c:\program files\common files\sourcetec\swf catcher\InternetExplorer.htm
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\microsoft expression\office12\REFIEBAR.DLL
LSP: c:\program files\common files\is3\anti-spyware\iS3lsp.dll
DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} - hxxp://www.comcastsupport.com/Oneclickfix/tgctlsr.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/Pub/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/23.21/uploader2.cab
DPF: {5C86F808-EDD2-4E5D-9C4F-E0D1ADA859AF} - hxxp://mail.tnloghomes.com:8000/join_a.cab
DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://mail.tnloghomes.com/Remote/msrdp.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-01.sun.com/s/ESD5/JSCDL/jre/6u11-b90/jinstall-6u11-windows-i586-jc.cab?e=1234112965490&h=97490ef3c57328002638bfb72779e72d/&filename=jinstall-6u11-windows-i586-jc.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - c:\program files\siteadvisor\6253\SiteAdv.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\3tgjntk1.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Search
FF - prefs.js: browser.startup.homepage - hxxp://www.tnloghomes.com/webportal/
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\siteadvisor\6253\ff\components\FFHook.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll

============= SERVICES / DRIVERS ===============

R0 szkg5;szkg5;c:\windows\system32\drivers\SZKG.sys [2008-5-13 34432]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 MLPTDR_B;MLPTDR_B;c:\windows\system32\MLPTDR_B.SYS [2003-9-2 20064]
R3 CXFALCON;Conexant Falcon II NTSC Video Capture;c:\windows\system32\drivers\cxfalcon.sys [2006-1-3 100480]

=============== Created Last 30 ================

2009-03-31 19:37 <DIR> --d----- c:\program files\CCleaner
2009-03-24 18:26 <DIR> --d----- c:\program files\Trend Micro
2009-03-23 09:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SecTaskMan
2009-03-23 09:47 <DIR> --d----- c:\program files\Security Task Manager
2009-03-21 11:01 <DIR> --d----- c:\docume~1\hp_adm~1\applic~1\Malwarebytes
2009-03-21 11:00 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-21 11:00 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-21 11:00 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-21 11:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-17 19:55 <DIR> --d----- c:\docume~1\hp_adm~1\applic~1\alot
2009-03-15 12:10 <DIR> --d----- c:\program files\Microsoft Visual Studio 8
2009-03-15 12:06 <DIR> --d----- c:\program files\Microsoft Expression

==================== Find3M ====================

2009-03-24 18:30 485,280 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-08 13:08 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-15 03:17 636,264 a--s---- c:\windows\system32\dllcache\iexplore.exe
2009-01-15 03:17 392,040 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-01-15 03:13 5,888,512 a------- c:\windows\system32\dllcache\mshtml.dll
2009-01-15 03:12 10,963,968 a------- c:\windows\system32\dllcache\ieframe.dll
2009-01-15 03:06 1,182,720 a------- c:\windows\system32\dllcache\urlmon.dll
2009-01-15 03:06 236,544 a------- c:\windows\system32\dllcache\webcheck.dll
2009-01-15 03:06 105,984 a------- c:\windows\system32\dllcache\url.dll
2009-01-15 03:05 911,872 a------- c:\windows\system32\wininet.dll
2009-01-15 03:05 911,872 a------- c:\windows\system32\dllcache\wininet.dll
2009-01-15 03:05 193,536 a------- c:\windows\system32\dllcache\msrating.dll
2009-01-15 03:05 109,056 a------- c:\windows\system32\dllcache\occache.dll
2009-01-15 03:05 43,008 a------- c:\windows\system32\licmgr10.dll
2009-01-15 03:05 43,008 a------- c:\windows\system32\dllcache\licmgr10.dll
2009-01-15 03:04 755,200 a------- c:\windows\system32\dllcache\VGX.dll
2009-01-15 03:04 18,944 a------- c:\windows\system32\corpol.dll
2009-01-15 03:04 18,944 -------- c:\windows\system32\dllcache\corpol.dll
2009-01-15 03:04 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-01-15 03:02 1,975,296 a------- c:\windows\system32\dllcache\iertutil.dll
2009-01-15 03:02 593,920 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-01-15 03:02 611,840 a------- c:\windows\system32\dllcache\mstime.dll
2009-01-15 03:01 183,808 a------- c:\windows\system32\dllcache\iepeers.dll
2009-01-15 03:01 59,904 a------- c:\windows\system32\dllcache\icardie.dll
2009-01-15 03:01 54,272 a------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-01-15 03:01 34,304 a------- c:\windows\system32\imgutil.dll
2009-01-15 03:01 34,304 a------- c:\windows\system32\dllcache\imgutil.dll
2009-01-15 03:01 348,160 a------- c:\windows\system32\dllcache\dxtmsft.dll
2009-01-15 03:01 46,592 a------- c:\windows\system32\dllcache\pngfilt.dll
2009-01-15 03:01 216,064 a------- c:\windows\system32\dllcache\dxtrans.dll
2009-01-15 03:01 66,560 a------- c:\windows\system32\dllcache\mshtmled.dll
2009-01-15 03:00 48,128 a------- c:\windows\system32\mshtmler.dll
2009-01-15 03:00 48,128 a------- c:\windows\system32\dllcache\mshtmler.dll
2009-01-15 03:00 45,568 a------- c:\windows\system32\mshta.exe
2009-01-15 03:00 45,568 a------- c:\windows\system32\dllcache\mshta.exe
2009-01-15 02:53 68,608 a------- c:\windows\system32\dllcache\hmmapi.dll
2009-01-15 02:50 156,160 a------- c:\windows\system32\msls31.dll
2009-01-15 02:50 156,160 a------- c:\windows\system32\dllcache\msls31.dll
2009-01-15 02:35 445,440 a------- c:\windows\system32\dllcache\ieapfltr.dll
2009-01-11 01:00 79,360 -------- c:\windows\system32\dllcache\iecompat.dll
2006-04-16 11:41 22 ac-sh--- c:\windows\sminst\HPCD.sys
2008-08-01 03:13 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008080120080802\index.dat

============= FINISH: 9:05:58.82 ===============

Attached Files



#4 Hoov

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Posted 06 April 2009 - 09:15 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.
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Tilting at windmills hurts you more than the windmills.
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#5 ktownjack

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Posted 07 April 2009 - 08:41 AM

Thanks Hoov very much for your assistance:

MBAM found no problems. Below is the log report for MBAM:

Malwarebytes' Anti-Malware 1.36
Database version: 1947
Windows 5.1.2600 Service Pack 3

4/7/2009 9:38:20 AM
mbam-log-2009-04-07 (09-38-20).txt

Scan type: Quick Scan
Objects scanned: 81081
Time elapsed: 1 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I have also attached the system and applciation event logs ...

Jack

Attached Files



#6 Hoov

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Posted 07 April 2009 - 09:47 AM

From what I have found in your even viewer logs is that you are having harddrive problems. So my next suggestion is to backup all the data on your harddrive. Make sure you get any files you can not recreate or that would be difficult. This includes emails, favorites, personal files. Also any program that creates its own database like quicken. Once you are absolutely sure that if the harddrive were to catastrophically fail that it wouldn't make much difference, let me know and we can proceed with testing the harddrive to find out if it is hardware or software that is the problem.
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#7 ktownjack

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Posted 10 April 2009 - 09:06 AM

I was finally able to get an external USB drive to backup up my data. So, I am ready for further instructions.

Thanks

#8 Hoov

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Posted 10 April 2009 - 11:36 AM

OK, the first thing to do is 1. Double-click My Computer, and then right-click the hard disk that you want to check.
2. Click Properties, and then click Tools.
3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
4. Use one of the following procedures:
* To run Chkdsk in read-only mode, click Start.
* To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start.
* To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box, and then click Start.
Note If one or more of the files on the hard disk are open, you will receive the following message:
The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
Click Yes to schedule the disk check, and then restart your computer to start the disk check.

Let me know how this goes.
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Tilting at windmills hurts you more than the windmills.
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#9 ktownjack

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Posted 10 April 2009 - 07:32 PM

Hoov:

I believe I had done a chkdsk /f in a DOS window before I submitted this to bleepingcomputer.com. I did it again and my computer ran a little longer beofre it frooze. I still believe it is software becaue (1) I still get "Data Executio Prevention" messages from IE 8 and my cookies are always deleted.


Thanks again for your prompt help!

Jack

#10 Hoov

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Posted 10 April 2009 - 09:06 PM

OK the next thing I would like you to try is go to the run command and type in sfc /scannow and follow the instructions.
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#11 ktownjack

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Posted 13 April 2009 - 09:13 AM

Sorry for being so late. I had family members to host this weekend. Ok, I ran the sfc. Unfortunartely, it asked me a number of times to place Windows XP service pack3 cd -- I don't have one. Where can I go to donwload this????

#12 Hoov

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Posted 13 April 2009 - 10:38 AM

DO you have the original XP install CD? Even if it is the OEM version.
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#13 ktownjack

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Posted 13 April 2009 - 12:52 PM

I belivee so. When I get in this evening I will find it and then insert that CD ...

#14 Hoov

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Posted 13 April 2009 - 12:58 PM

Actually that won't work, but if it is, we can make a CD that will work. Let me know if you have it, and then I can tell you how to make the other CD.
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#15 ktownjack

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Posted 13 April 2009 - 01:07 PM

I won't get home for a while but I am fairly certain that I have the HP OEM version. So, what should I do next to make that Service Pack 3 CD




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