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Computer Restarts


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#1 coke82

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Posted 24 March 2009 - 03:58 PM

I having problems with my computer, it restarts within 5 minutes if I log in normal mode. I have only done a MBAM scan in Safe mode. I have Windows XP. In safe mode the computer doesnt reboot. Any help would be greatly appreciated.

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#2 Budapest

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Posted 24 March 2009 - 04:40 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 coke82

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Posted 31 March 2009 - 10:32 PM

My computer still restarts within 2 min when I enter in normal mode.
I followed all the instructions you posted and below is the report from Dr.Web

AIM.exe\data041;C:\AOL Instant Messenger\AIM.exe;Adware.Aws;;
AIM.exe;C:\AOL Instant Messenger;Archive contains infected objects;Moved.;
coalbuild.exe;C:\Documents and Settings\All Users\Application Data\Spam stop peak audio;Trojan.Swizzor.398;Deleted.;
pop rect.exe;C:\Documents and Settings\All Users\Application Data\Spam stop peak audio;Trojan.Swizzor;Deleted.;
support link.exe;C:\Documents and Settings\All Users\Application Data\Spam stop peak audio;Trojan.Swizzor.398;Deleted.;
vxiifyps.exe;C:\Documents and Settings\Ana G\Application Data\mediatoolooze;Trojan.Swizzor.398;Deleted.;
wggdjbdb.exe;C:\Documents and Settings\Ana G\Application Data\mediatoolooze;Trojan.Swizzor;Deleted.;
zxmcbmdd.exe;C:\Documents and Settings\Ana G\Application Data\mediatoolooze;Trojan.Swizzor.398;Deleted.;
ad_tags2[1].js;C:\Documents and Settings\Ana G\Local Settings\Temporary Internet Files\Content.IE5\SJ2L052V;Exploit.PDF.2;Incurable.Moved.;
ad_tags2[1].js;C:\Documents and Settings\Ana G\Local Settings\Temporary Internet Files\Content.IE5\YDOT8R01;Exploit.PDF.2;Incurable.Moved.;
errorsafenewreleaseinstall[1].exe;C:\Documents and Settings\Jorge\Application Data;Trojan.DownLoader.10963;Deleted.;
ErrorSafeScannerSetup.exe\data002;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.DownLoader.10963;;
ErrorSafeScannerSetup.exe\data003;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.DownLoader.10963;;
ErrorSafeScannerSetup.exe\data007;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.DownLoader.64359;;
ErrorSafeScannerSetup.exe\data009;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.Fakealert;;
ErrorSafeScannerSetup.exe\data010;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.Fakealert.origin;;
ErrorSafeScannerSetup.exe\data012;C:\Documents and Settings\Jorge\Local Settings\Temp\ErrorSafeScannerSetup.exe;Trojan.Fakealert.1331;;
ErrorSafeScannerSetup.exe;C:\Documents and Settings\Jorge\Local Settings\Temp;Archive contains infected objects;Moved.;
HbToolsU.exe\data008;C:\Documents and Settings\Jorge\Local Settings\Temp\HbToolsU.exe;Adware.Hotbar;;
HbToolsU.exe/data011\data005;C:\Documents and Settings\Jorge\Local Settings\Temp\HbToolsU.exe/data011;Adware.Hotbar;;
data011;C:\Documents and Settings\Jorge\Local Settings\Temp;Archive contains infected objects;;
HbToolsU.exe;C:\Documents and Settings\Jorge\Local Settings\Temp;Archive contains infected objects;Moved.;
SAcc.prod.v1186.17jan2007.exe.15a56742d952e8b077a4327010c31784;C:\Documents and Settings\Jorge\Local Settings\Temp;Adware.SurfAcc;;
SAISetup.exe;C:\Documents and Settings\Jorge\Local Settings\Temp;Adware.Zango;;
SAIX.dll;C:\Documents and Settings\Jorge\Local Settings\Temp\ICD1.tmp;Adware.Winad.152;;
WNLOGO~1.EXE;C:\Documents and Settings\Jorge\My Documents\ASEMBL~1;Trojan.PurityAd;Incurable.Moved.;
WormsWorldParty-dm.exe;C:\Documents and Settings\Jorge\My Documents\My Music;Adware.TryMedia;;
KillWind.exe;C:\hp\bin;Tool.ProcessKill;;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Common Files\aolback\Comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Common Files\aolback\Comps\coach;Archive contains infected objects;Moved.;
Update.exe;C:\Program Files\Common Files\{BCF1F3C1-0B75-1033-0509-050517200001};Trojan.DownLoader.17040;Deleted.;
hpqwrg.exe;C:\Program Files\HP\Digital Imaging\bin;Trojan.Fakealert.4131;Deleted.;
SP2ConnPatcher.exe;C:\Program Files\SP2 Connection Patcher;Adware.Arisgod;;
SAcc.exe;C:\Program Files\SurfAccuracy;Adware.SurfAcc;;
SAccU.exe;C:\Program Files\SurfAccuracy;Adware.SurfAcc;;
system.dll;C:\RECYCLER\S-1-5-18\Dc1;Adware.Softomate;;
Update.exe;C:\RECYCLER\S-1-5-18\Dc1;Trojan.DownLoader.14828;Deleted.;
Dc3.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc34.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc35.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc59.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc77.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc78.mp3;C:\RECYCLER\S-1-5-21-3336005575-1551706983-3212781110-1009;Trojan.WMALoader;Cured.;
Dc65.exe;C:\RECYCLER\S-1-5-21-4186570811-1003985599-2885524925-1010;Trojan.DownLoader.10412;Deleted.;
A0031527.dll;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP136;Adware.NewDotNet;;
A0049730.exe\data041;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049730.exe;Adware.Aws;;
A0049730.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;Moved.;
A0049731.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor.398;Deleted.;
A0049732.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor;Deleted.;
A0049733.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor.398;Deleted.;
A0049734.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor.398;Deleted.;
A0049735.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor;Deleted.;
A0049736.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Swizzor.398;Deleted.;
A0049737.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.DownLoader.10963;Deleted.;
A0049738.exe\data002;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.DownLoader.10963;;
A0049738.exe\data003;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.DownLoader.10963;;
A0049738.exe\data007;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.DownLoader.64359;;
A0049738.exe\data009;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.Fakealert;;
A0049738.exe\data010;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.Fakealert.origin;;
A0049738.exe\data012;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049738.exe;Trojan.Fakealert.1331;;
A0049738.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;Moved.;
A0049739.exe\data008;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049739.exe;Adware.Hotbar;;
A0049739.exe/data011\data005;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049739.exe/data011;Adware.Hotbar;;
data011;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;;
A0049739.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;Moved.;
A0049740.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.PurityAd;Incurable.Moved.;
A0049741.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049741.exe;Adware.Gdown;;
A0049741.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;Moved.;
A0049742.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.DownLoader.17040;Deleted.;
A0049743.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.Fakealert.4131;Deleted.;
A0049744.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.DownLoader.14828;Deleted.;
A0049745.exe;C:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Trojan.DownLoader.10412;Deleted.;
iirai.exe;C:\WINDOWS;Adware.SurfAcc;;
NDNuninstall7_22.exe;C:\WINDOWS;Adware.NewDotNet;;
NDNuninstall7_48.exe;C:\WINDOWS;Adware.NewDotNet;;
HPSummer2005.exe/data017\data001;D:\I386\Apps\APP14762\src\HPSummer2005.exe/data017;Adware.MyWay;;
data017;D:\I386\Apps\APP14762\src;Container contains infected objects;;
HPSummer2005.exe;D:\I386\Apps\APP14762\src;Archive contains infected objects;Moved.;
A0049746.exe/data017\data001;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141\A0049746.exe/data017;Adware.MyWay;;
data017;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Container contains infected objects;;
A0049746.exe;D:\System Volume Information\_restore{2466A83D-1B81-456E-9766-38C2B7E48210}\RP141;Archive contains infected objects;Moved.;

#4 Budapest

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Posted 31 March 2009 - 10:38 PM

Have a look in the Event Viewer for any errors at the time of the reboots.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 coke82

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Posted 06 April 2009 - 06:14 PM

Event viewer Application error
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:\comxp_sp2\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event viewer System error
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service usnjsvc with arguments "" in order to run the server:
{98AC5C33-EE18-4EC2-BE25-3B16EE8F75F1}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#6 Budapest

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Posted 06 April 2009 - 06:21 PM

Boot into Safe Mode. Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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