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Xerox PDF File wil not open in Outlook

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#1 edmille3


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Posted 24 March 2009 - 02:22 PM

Have a user that can not open a PDF file that was scanned in as a PDF from am email function of a Xerox Work Center.
Tried turning off the compression ratios and the problem stayed the same.

"Can not open the file. Please check that you have permissions to the folder?

Worked forever and then one day poof stopped working. Other PDF files open fine.

Any Ideas???

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

Edited by Animal, 24 March 2009 - 02:35 PM.

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#2 Animal


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Posted 24 March 2009 - 02:36 PM

Copy that specific file and attempt to open it on another computer, to see if the individual file is corrupt.

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#3 edmille3

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Posted 24 March 2009 - 02:40 PM

that user can not open it but sending it to myself I can. Reloaded adobe to no avail.

After note: Set user hkey_current_user\software\microsoft\office\11.0\outlook\security OLKxxx location to c:\temp.
Worked fine. Also loaded outlooktempCleaner.msi to clear out the location in the future.

Edited by edmille3, 25 March 2009 - 12:40 PM.

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