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ScanDisk, Internet Explorer, System Restore do not work


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2 replies to this topic

#1 RobN

RobN

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  • 1 posts
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  • Local time:10:35 PM

Posted 24 March 2009 - 01:49 PM

ScanDisk error is "Windows cannot complete the disk
check." IE has an hourglass showing for about a second when trying to open,
then nothing. System Restore makes it to the last screen but when the next
button is clicked, nothing happens (when it should reboot to do the
restore). This computer bluescreened when running updates but I'm not sure
if that is related to these problems. I was able to run chkdsk /r by
booting from the install cd and using the recovery console. I was also able
to run sfc /scannow from windows. Also, Spybot S&D and MBAM will not install (hourglass appears then goes away).


DDS (Ver_09-03-16.01) - NTFSx86
Run by Aet at 13:36:16.92 on Tue 03/24/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.157 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIALA.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\svcho.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MUSICM~1\Common\COMPON~1\MMCOMP~1.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Aet\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.rr.com/index.cfm?tag=33&sd=135
uSearch Bar = hxxp://www.yahoo.com/search/ie.html
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\sdra64.exe,
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\progra~1\yahoo!\common\yhexbmesus.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [NBJ] "c:\program files\ahead\nero backitup\NBJ.exe"
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [<NO NAME>]
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [MimBoot] c:\progra~1\musicm~1\musicm~3\mimboot.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [EPSON Stylus CX5800F Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATIALA.EXE /P27 "EPSON Stylus CX5800F Series" /O6 "USB001" /M "Stylus CX5800F"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
uExplorerRun: [svcho] c:\windows\svcho.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
Trusted Zone: turbotax.com
Trusted Zone: musicmatch.com\online
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188936207384
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CE7D2BF2-D173-4CE2-9DAF-15EA153B5B43} - hxxp://entriq.vo.llnwd.net/o1/NBCUniversal/cabs/Entriq_3_5_2_2_Silent.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DE0FB644-C59B-46D1-B650-88BA945BC98F} - hxxp://entriq.vo.llnwd.net/o1/NBCUniversal/cabs/NBCUniversal_1_0_0_7.cab
DPF: {E856B973-45FD-4559-8F82-EAB539144667} - hxxp://pccheckup.dellfix.com/rel/41/install/gtdownde.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli

============= SERVICES / DRIVERS ===============

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

=============== Created Last 30 ================

2009-03-24 12:46 <DIR> --d----- c:\program files\trend micro
2009-03-24 12:43 <DIR> --d----- c:\program files\SpywareBlaster
2009-03-23 10:39 50,176 a------- c:\windows\system32\dllcache\cyyport.sys
2009-03-23 10:37 223,232 a------- c:\windows\system32\dllcache\camdrv21.sys
2009-03-23 10:32 20,536 a------- c:\windows\system32\dllcache\OLDAC.tmp
2009-03-20 09:16 <DIR> --d----- c:\windows\system32\CatRoot_bak
2009-03-19 11:00 116,224 a------- c:\windows\system32\dllcache\xrxwiadr.dll
2009-03-19 11:00 23,040 a------- c:\windows\system32\dllcache\xrxwbtmp.dll
2009-03-19 11:00 17,408 a------- c:\windows\system32\dllcache\xrxscnui.dll
2009-03-19 11:00 27,648 a------- c:\windows\system32\dllcache\xrxftplt.exe
2009-03-19 11:00 4,608 a------- c:\windows\system32\dllcache\xrxflnch.exe
2009-03-19 10:58 53,760 a------- c:\windows\system32\dllcache\wiamsmud.dll
2009-03-19 10:57 604,253 a------- c:\windows\system32\dllcache\vmodem.sys
2009-03-19 10:56 94,720 a------- c:\windows\system32\dllcache\umaxud32.dll
2009-03-19 10:55 440,576 a------- c:\windows\system32\dllcache\tridkb.dll
2009-03-19 10:54 30,464 a------- c:\windows\system32\dllcache\tbatm155.sys
2009-03-19 10:53 48,736 a------- c:\windows\system32\dllcache\srwlnd5.sys
2009-03-19 10:52 24,576 a------- c:\windows\system32\dllcache\smc8000n.sys
2009-03-19 10:51 68,608 a------- c:\windows\system32\dllcache\sis6306p.sys
2009-03-19 10:50 23,936 a------- c:\windows\system32\dllcache\sccmusbm.sys
2009-03-19 10:49 79,872 a------- c:\windows\system32\dllcache\rwia430.dll
2009-03-19 10:48 77,824 a------- c:\windows\system32\dllcache\quick.ime
2009-03-19 10:47 16,384 a------- c:\windows\system32\dllcache\philcam1.dll
2009-03-19 10:46 31,872 a------- c:\windows\system32\dllcache\ovce.sys
2009-03-19 10:45 53,248 a------- c:\windows\system32\dllcache\nextlink.dll
2009-03-19 10:44 19,968 a------- c:\windows\system32\dllcache\mxicfg.dll
2009-03-19 10:43 6,528 a------- c:\windows\system32\dllcache\miniqic.sys
2009-03-19 10:42 13,312 a------- c:\windows\system32\dllcache\lonsint.dll
2009-03-19 10:41 6,144 a------- c:\windows\system32\dllcache\kbd101b.dll
2009-03-19 10:40 154,496 a------- c:\windows\system32\dllcache\icam4usb.sys
2009-03-19 10:39 391,199 a------- c:\windows\system32\dllcache\hsf_k56k.sys
2009-03-19 10:38 21,504 a------- c:\windows\system32\dllcache\hidserv.dll
2009-03-19 10:37 22,090 a------- c:\windows\system32\dllcache\fem556n5.sys
2009-03-19 10:36 18,503 a------- c:\windows\system32\dllcache\epro4.sys
2009-03-19 10:35 236,060 a------- c:\windows\system32\dllcache\ditrace.exe
2009-03-19 10:34 249,856 a------- c:\windows\system32\dllcache\ctmasetp.dll
2009-03-19 10:33 66,082 a------- c:\windows\system32\dllcache\c_20420.nls
2009-03-19 10:32 289,664 a------- c:\windows\system32\dllcache\atimpab.sys
2009-03-19 10:31 4,639 a------- c:\windows\system32\dllcache\mplayer2.exe
2009-03-19 10:31 7,168 a------- c:\windows\system32\dllcache\wamregps.dll
2009-03-19 10:31 32,827 a------- c:\windows\system32\dllcache\tcptest.exe
2009-03-19 10:31 16,384 a------- c:\windows\system32\dllcache\tcptsat.dll
2009-03-19 10:31 8,192 a------- c:\windows\system32\dllcache\staxmem.dll
2009-03-19 10:31 2,134,528 a------- c:\windows\system32\dllcache\smtpsnap.dll
2009-03-19 10:31 189,440 a------- c:\windows\system32\dllcache\smtpadm.dll
2009-03-19 10:31 16,437 a------- c:\windows\system32\dllcache\shtml.exe
2009-03-19 10:31 20,536 a------- c:\windows\system32\dllcache\shtml.dll
2009-03-19 10:31 66,048 a------- c:\windows\system32\dllcache\s3legacy.dll
2009-03-18 07:26 <DIR> --d----- c:\windows\system32\scripting
2009-03-18 07:26 <DIR> --d----- c:\windows\l2schemas
2009-03-18 07:26 <DIR> --d----- c:\windows\system32\en
2009-03-18 07:26 <DIR> --d----- c:\windows\system32\bits
2009-03-18 07:15 617,472 a------- c:\windows\system32\dllcache\comctl32.dll
2009-03-17 13:41 118 a------- c:\windows\system32\MRT.INI
2009-03-17 13:23 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-03-12 20:21 33,280 a------- c:\windows\svcho.exe
2009-03-12 20:21 33,280 a------- c:\windows\syssvc.exe

==================== Find3M ====================

2009-03-19 08:39 88,859 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-18 07:02 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-09 05:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 05:19 1,846,272 a------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 22:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-25 14:46 774,144 a------- c:\program files\RngInterstitial.dll
2007-11-29 18:03 56 ---shr-- c:\windows\system32\8D8D4F1514.sys
2007-11-29 18:03 3,402 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 13:38:30.28 ===============

Attached Files



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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 03 April 2009 - 01:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 11 April 2009 - 03:40 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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