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Browers either redirects or closes


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#1 Heather11

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Posted 23 March 2009 - 09:22 PM

Hi!
My issues started today...
1--My browser is redirected to another site. I can click the Back button and it takes me back to the site I was looking for. (This happened in January and I was able to clean using combofix. I had found the exact same issue on your site at that time so was able to follow those instructions!)
2--I get an error "IE has experienced and error and must shut down". Debug does not work--it just closes that browser.
3--If I actually get to a site, I can only click on certain things. Others (such as trying to click your DDS download) shuts down that window.

I have run anti-malware and hijack this. Combo fix (from January) won't run. A little window pops up and it says it is running--but no report.

I am on a clean computer now. I can't do much from the infected one...

I would greatly appreciate any help!
Thank you,
Heather

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#2 Budapest

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Posted 23 March 2009 - 10:34 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Heather11

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Posted 23 March 2009 - 10:53 PM

I can't get on-line to download this.... My browsers close by themselves when I try to get onto this website.
I am working off my clean computer. I tried to download to the clean computer and e-mail--but outlook nor hotmail will send an .exe file...

#4 Budapest

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Posted 23 March 2009 - 11:05 PM

You could transfer the file over on a CD or pen drive.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Heather11

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Posted 24 March 2009 - 09:29 AM

OK--I was able to get the file to the infected computer.
I am to the point to run c:\SDFix\RunThis.bat. It will not run. Every time I run it, it takes me back to the window that says I am running in safe mode and is this OK.... I hit OK again, and it takes me back to the desktop....

#6 Heather11

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Posted 24 March 2009 - 09:53 AM

OK--I just choose 'no' in the safemode window and did a system restore.
This seems to have fixed the problem.
Is that possible???

#7 Budapest

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Posted 24 March 2009 - 04:35 PM

A system restore may fix the problem but you should double check with a scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Heather11

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Posted 24 March 2009 - 09:33 PM

Malwarebytes' Anti-Malware 1.34
Database version: 1893
Windows 5.1.2600 Service Pack 2

2009-03-24 10:32:05 PM
mbam-log-2009-03-24 (22-32-05).txt

Scan type: Quick Scan
Objects scanned: 105518
Time elapsed: 6 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3ba4271e-5c1e-48e2-b432-d8bf420dd31d} (Rogue.DeusCleaner) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 Budapest

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Posted 24 March 2009 - 09:54 PM

Reboot your computer, run the Malwarebytes full-scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Heather11

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Posted 25 March 2009 - 08:05 AM

Malwarebytes' Anti-Malware 1.34
Database version: 1893
Windows 5.1.2600 Service Pack 2

2009-03-25 09:03:39 AM
mbam-log-2009-03-25 (09-03-39).txt

Scan type: Full Scan (C:\|)
Objects scanned: 176064
Time elapsed: 55 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 Budapest

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Posted 25 March 2009 - 04:19 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Heather11

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Posted 25 March 2009 - 09:35 PM

OK--I did the restore directions.
I have:
Java ™ 6 Update 2
Java ™ 6 Update 3
Java ™ SE Runtime Environment Update 1

#13 Budapest

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Posted 25 March 2009 - 10:37 PM

Those are all out-of-date. You should remove them and then download the latest from here:

http://java.com/en/download/index.jsp
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Heather11

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Posted 27 March 2009 - 01:58 PM

i get an error that says the file is corrupt when I try and download...

#15 Budapest

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Posted 29 March 2009 - 06:34 PM

Not sure what could be the problem. Have you tried downloading it again?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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