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Motive Smartbridge


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#1 A4B9S3M

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Posted 12 June 2005 - 05:37 PM

Hello everyone! I'm a new member and a novice user with an embarrassingly small amount of pc know how. I'm hoping that one of you with actual knowledge can help me. I have a new pc and keep experiencing pop up that motive smartbridge update is available, click yes, window opens, disappears, then another pop up states smartbridge is already running. I have to do the ctl-alt-dlt and end task to get it to stop. Any suggestions???

Thanks!
A

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#2 matchstich

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Posted 12 June 2005 - 06:58 PM

did a google search and came up with , its part of verizon,s dsl package,

#3 matchstich

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Posted 12 June 2005 - 07:01 PM

http://www.intelliot.com/blog/archives/200...ve-smartbridge/

go to the above url for some advice, hope this helps

#4 tos226

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Posted 12 June 2005 - 07:03 PM

I'm so glad you asked :thumbsup:
I'd like to join.
I don't have an answer, other than:
In my system it belongs to Verizon, I have their DSL.
I found something once on some forum which said delete it.
IIRC I did, then something didn't work.
It might have been verizon support which is no support at all, so no point.
Some days I see it in Zone Alarm, right next to svchost, as an important thing.
Some days I don't.
I think mail didn't go through when I killed it.
I think it is spyware, but a necessary one.
I do recall having a lot of errors on it last fall (Motive smartbridge encountered error has to close type of thing) but haven't seen any lately, yet I do see it in ZA sometimes.
In ZA under programs a relative exists: MOTIVEPLUGIN_5.02.00.DLL.
I can't be sure it's related.
I don't know how to find out.

I hope someone here has better answers and a final disposition of this thing :flowers:

#5 tos226

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Posted 12 June 2005 - 07:11 PM

I didn't look or see the answers already provided, SORRY!
Reverse sort or blindlness got me :thumbsup:

That blog that matchstich provided is along the lines I read once before.

Could an expert on this site, PLEASE, comment on what we should do?

Edited by tos226, 12 June 2005 - 07:12 PM.


#6 A4B9S3M

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Posted 12 June 2005 - 11:37 PM

Thanks so much to matchstich and tos226 for your insight. Now I know what it is and how to get rid of it. I hope to return the favor soon. Again, my thanks!!!!

A

#7 Rimmer

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Posted 13 June 2005 - 12:11 AM

I'm NOT an expert on this product but I did do a quick google and, like matchstich, came up with comments mostly along these lines:

System tray icon for the Virtual Assistant from AT&T Broadband, used to communicate internet problems via the network rather than telephone. Available via desktop shortcut or Start -> Programs - not required


And a lengthier description here:
http://www.answersthatwork.com/Tasklist_pages/tasklist_m.htm
- which basically says you should uninstall it.

Look for "MotiveSB", or similar, in your startup folder and delete the entry there if found. If there is no entry there go to Start>run and type msconfig - under the startup tab look for MotiveSB.exe and untick it. Doing this means the application is still installed and if your ISP "requires" it when you need support, you can go back to the All Programs menu and start it manually. More drastic (and what I would do if it were my PC) is look in Control Panel under 'Add and Remove Programs' and uninstall the application.

I see you guys already have it sorted out while I was typing... :thumbsup:

Edited by Rimmer, 13 June 2005 - 12:12 AM.


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#8 tos226

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Posted 13 June 2005 - 04:05 PM

Thank you, Rimmer.
I needed to hear it from here. I trust BC experts. I understand you're not the expert on THIS product, but I suspect you'd know good info from trash when you google better than some of us.
The answersthatwork link is informative and certainly gives compelling reasons to trash it.
I suspect Verizon will push it back though.

#9 A4B9S3M

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Posted 14 June 2005 - 06:22 PM

Thank you Rimmer!!!! I have disabled it and am enjoying the results.

Thanks again!

A

#10 Rimmer

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Posted 14 June 2005 - 07:49 PM

That's good news! :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.




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