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Windows Update has an update titled "Core Services...etc" that will not install


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13 replies to this topic

#1 girlygrrrl

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Posted 23 March 2009 - 07:22 PM

Ok, let me begin by saying I'm not an expert on the computer by any stretch of the word.
That being said, I've been having a problem with an update that Windows Update has been TRYING to install on my computer for at LEAST a month.
Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)
pops up many times a day and it will SAY that it is installing (or that it has been installed) but then a few minutes later POP! There it shows up again. I've tried turning off my anti-virus (Norton 360) and installing it, and nothing works. I have LITERALLY tried installing this thing over 100 times.
Can anyone help me?

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#2 o_rly

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Posted 23 March 2009 - 07:43 PM

Try directly downloading it here
Don't mind me, I'm just lurking.

#3 girlygrrrl

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Posted 24 March 2009 - 06:10 AM

No go. I downloaded it from the link you provided and it seemed like it installed ok but then this morning when I started up the computer it prompted me again to download and install. Any other suggestions? :thumbsup:

#4 hamluis

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Posted 24 March 2009 - 09:26 AM

Try turning off auto updates...then run chkdsk /r on the system.

Start/Run...type chkdsk /r (with space between the k and the /) and hit Enter. When the black screen appears, type Y and hit Enter. Reboot the system and let the chkdsk /r command run to completion, it will reboot the system when it's done.

Then turn auto updates back on...or just visit the Win Update site and update manually there.

Louis

#5 girlygrrrl

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Posted 24 March 2009 - 09:45 AM

Thanks, I will try it at lunch time and let you know if it works

#6 garmanma

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Posted 24 March 2009 - 11:10 AM

You need to renew a couple of things
http://support.microsoft.com/kb/941729/
Mark
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why won't my laptop work?

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#7 girlygrrrl

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Posted 24 March 2009 - 08:54 PM

Thanks a million to BOTH of you, I think the problem is resolved!

Is there a forum here where I can post a log to have someone look at it and give me a little heads up on what I should get rid of?
Thanks again!!!! :thumbsup:

#8 garmanma

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Posted 25 March 2009 - 04:33 PM

It depends on what type of log that you are talking about
If we know which one we can tell you the proper forum
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 girlygrrrl

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Posted 25 March 2009 - 06:40 PM

Well, I guess I spoke too soon, because tonight, the same update popped up again. Any more ideas out there?

#10 Romeo29

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Posted 25 March 2009 - 07:25 PM

Download and install MSXML4 SP2 update from here:
http://www.microsoft.com/downloads/details...;displaylang=en

Install this update. This is newer KB954430 which has replaced older KB936181 which you are trying to install. This should fix your problem.

Edited by Romeo29, 25 March 2009 - 09:40 PM.


#11 girlygrrrl

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Posted 28 March 2009 - 08:51 AM

Alright, here's the latest scoop!
I believe the problem is fixed!
I visited the latest link (thanks Romeo) and this time when I downloaded the file, I selected REMOVE. Once that finished, I went back in and downloaded it one more time, and this time I have seen NO new alerts to install it. Thanks to all who helped me figure it out!

#12 Romeo29

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Posted 28 March 2009 - 01:20 PM

You're welcome :thumbsup:

#13 girlygrrrl

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Posted 29 March 2009 - 08:42 PM

Ok about the question I asked a few posts ago- I was wondering what forum I would need to post a hijack this log or similar.
Any help would be appreciated!

#14 hamluis

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Posted 29 March 2009 - 08:58 PM

Moving in the right direction, Preparation Guide For Use Before Posting A Hijackthis Log - http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Louis




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