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My PC is behaving strange ...


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#1 MGSfan-17

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Posted 23 March 2009 - 04:49 PM

Hi,
My pc is acting up. I have had four av programs in my machine's history. 1. Symatec - Norton (came with computer) : uninstalled it , 2. Webroot Av with firewall 2008 : I bought webroot after freaking out when attacked by antivirus xp 08. I did not know what to do and ended up paying about $200 at Staples to get it fixed by the easy tec guy. The easy tech guy apparently used Trend Micro - HighJackThis because it was in my pc when I brought it back home, I left
HighJackThis in my machine after finding out it might be worth it to keep it after doing a google search.



Now a few months back Webroot stopped updating it's security definitions and I still had six months left on my subscription. I thought doing an uninstall and a re install would remedy the issue. What I did was dig my self in deeper, as Webroot would not accept my product key. In a panic to have some security for my pc I went to Microsoft's website and found LiveOneCare. LiveOneCare never worked right, I ended up uninstalling it, or at least removing it from the program list.



Now I am only protected by the Webroot firewall and my internet experience is no longer fun, as I am followed by the same ad's for viagera every place I go on the net.

What I need:
How to truely remove the following old Antivirus programs:
Symantec - Norton
LiveOnecare
Webroot



I would like to keep Trend Micro - HighjackThis ,if it won't interfear with any free AV software anyone suggests I should try. I don't know how to use HJT
(it looks intimidating and I could make things worse) so I'll just leave it alone untill I decide to post a log on the HJT board.

I liked how Webroot blocked Advetisements especialy innapropriate ones is there any AV software that can do that? perferably one that isn't a system hog.


FYI Webroot's telephone sevice is awful, I was on hold for nearly an hour, but you could pay $29.99 to be put on hold for a shorter amount of time. I don't recomend Webroot to anyone.

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#2 boopme

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Posted 23 March 2009 - 10:30 PM

Hello and welcome. You have a paid and up to date version of Trend Micro antivirus? If not do here and download AntiVir and save it to your desktop then Install it after you have removed the others and Rebooted. Freeware Replacements
I am asuming XP here.

First close all these applications from the system tray icon then remove them

Run the Download and run the Norton Removal Tool

To uninstall Windows Live OneCare from XP:
Click Start, then click Control Panel.
Under Pick a category, click Add or Remove Programs.
Under Pick a task, click Remove a Program.
In the Currently installed programs list, click Windows Live OneCare, and then click Remove

Webroot should either have it's own Uninstaller in the programs list or thru Control Panel. This will probably remove it's firewall also.
Start the XP firewall now until or if you decide to replace it.

So To enable Windows Firewall, follow these steps:
Click Start, click Run, type Firewall.cpl, and then click OK.
On the General tab, click On (recommended).
Click OK.

HiJackThis is of no use to you, running it on yur own can kill your PC. If needed one day we can help you install and use it with supervision.

Now with all this done Install and scan yur PC with AntiVir. Post the log for review if you like.
Also please run an MBam scan and post that log...

run MBAM:
Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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