While attempting to install CA suite, the laptop started to blue screen. It does it immediately on start-up of Windows with a c000021a stop code. I tried going to SAFE mode, I tried to restore to last known good configuration, and I tried getting to the command prompt. It does not matter what I select from this screen, it goes to blue screen.
I am thinking the virus caused this problem, does that seem realistic?
Is there any way to restore this computer without destroying the data on the hard drive?
Thank you for any help you can give me.
The computer is a Dell Inspiron laptop running XP Pro. I believe it is about 2 years old. I can't access the system to get more information on the CPU or RAM installed.
Edited by garmanma, 23 March 2009 - 08:52 AM.