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Can't connect to antispyware update or Firefox


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#1 MaxPower42069

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Posted 23 March 2009 - 03:15 AM

Hello all. I'm new here, so please forgive me if this topic is in the wrong place. A couple of days ago, my neighbor brought over his wireless Compaq Presario laptop. It was filled with rogue software and could no longer connect to the Internet. The tray icon said the connection was strong, but I kept getting server errors.

I spent a quite a while cleaning all the junk off of it. I ran a variety of scans, pulling off all kinds of Trojans and spyware. Malwarebytes had a number of initial detections, but the scan has been coming up clean for the last five times or so. Of course I had to update everything manually, as the connection to the update servers wasn't working.

The connection has been restored, at least to Internet Explorer. However, Firefox cannot connect. Neither can the updates for Avira or Malwarebytes. Or any antispy. I've allowed exceptions for each program, but no luck. I even took down the firewall briefly. Ran Windows Update. Still nothing. IE is fine, but still no Firefox. No anti virus updates.

A reinstall of XP is NOT an option if it breaks, so I've had to be very careful. I've downloaded Combofix, but I'm afraid to run it. That's serious software, and I'm pretty darn clueless.

Right now the computer is probably running better than it has in years. According to every program I trust, it's fine. So why won't it connect to Firefox? Is an infection blocking access to the Virus update and more secure browser?

Here are the programs I have tried: (not all are currently installed, to avoid conflicts)

Adaware
Spybot S&D (1.4 only, couldn't get the installation to work for 1.6)
Spyware Terminator
SUPERAntiSpyware
Avira Free
Malwarebytes
CCCleaner

Here are the system specs:

MS Windows XP Home SP3
MobileAMD Sempron processor 2800+
382 MB RAM ATI RADEON XPRESS 200M


I don't feel comfortable giving it back until the virus definitions can be updated. Otherwise it's just going to get reinfected.

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#2 DaChew

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Posted 23 March 2009 - 03:35 AM

Let's assume his computer is still infected

Use a usb drive and your clean computer

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Use the ATFCleaner to purge his firefox and temp files

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


now grab the latest definitions for MBAM from your computer and transfer to his, post a log of a fresh scan with his

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 MaxPower42069

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Posted 23 March 2009 - 11:15 AM

OK, I downloaded the programs and ran them.

Here is the Malwarebytes log: (it still couldn't connect, had to update manually)

Malwarebytes' Anti-Malware 1.34
Database version: 1863
Windows 5.1.2600 Service Pack 3

3/23/2009 11:57:24 AM
mbam-log-2009-03-23 (11-57-24).txt

Scan type: Quick Scan
Objects scanned: 74993
Time elapsed: 3 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 23 March 2009 - 04:07 PM

In my MBAM guide I highlighted the part where you can get the latest definition and copy it over, please do so for later use

For now tho let's run webcureit

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#5 MaxPower42069

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Posted 24 March 2009 - 12:53 AM

Ok, looks like we're on to something. I thought so when the seemingly speedy internet connection stalled and refused to download the file from your link. So I downloaded it to disk on another machine and burned it.

The express scan didn't catch anything. The complete scan, however, yeilded a few results. At least two are the same false positive: Combofix, which I downloaded as a link from this forum. As previously stated, I had not run the program yet. I just let Dr. Web delete it. Except for the install file located on my CD, which was not moved since the drive isn't writable. I hope this didn't mess up the results.

The real detection was Trojan.swizzor.based, which was detected in a corrupt Norton anti-virus quarantine. Norton was not properly removed by a previous owner (found out today that my neighbor bought it second hand a couple weeks ago) but I am leary of running their uninstall tool. You need to know the year of the installation, and I don't (because the program is gone). But I like to keep my posts clean, so I won't tell you what I think of Symantec. At any rate, Dr. Web moved some of those files and deleted the rest.

Booted up, still no Firefox or antivirus. Thanks for your help so far. This computer is making me stabby. :thumbsup:

Here's the log file:


psexec.cfexe;C:\ComboFix;Program.PsExec.171;Moved.;
1196745071jtun_firstexpirationpif.x00\Program Files\Common Files\PIF_B8E1\pifCrawl.exe;C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1196745071jtun_firstexpirationpif.x00;Trojan.Swizzor.based;;
1196745071jtun_firstexpirationpif.x00;C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads;Archive contains infected objects;Moved.;
A0014685.dll;C:\System Volume Information\_restore{D5341F9C-33F7-43CF-8BD2-1AE937C9BA1B}\RP52;Adware.Altnet;Moved.;
A0014731.exe\TopSearch.dll;C:\System Volume Information\_restore{D5341F9C-33F7-43CF-8BD2-1AE937C9BA1B}\RP53\A0014731.exe;Adware.Altnet;;
A0014731.exe;C:\System Volume Information\_restore{D5341F9C-33F7-43CF-8BD2-1AE937C9BA1B}\RP53;Archive contains infected objects;Moved.;
A0014733.dll;C:\System Volume Information\_restore{D5341F9C-33F7-43CF-8BD2-1AE937C9BA1B}\RP53;Adware.Altnet;Moved.;
A0048930.rbf;C:\System Volume Information\_restore{D5341F9C-33F7-43CF-8BD2-1AE937C9BA1B}\RP79;Trojan.Swizzor.based;Deleted.;
ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;D:\Virus Tools\ComboFix.exe/data002;Program.PsExec.171;;
data002;D:\Virus Tools;Archive contains infected objects;;
ComboFix.exe;D:\Virus Tools;Container contains infected objects;;

#6 DaChew

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Posted 24 March 2009 - 06:14 AM

Download process explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Run it on the infected computer, under File and save as, I would like you to paste the contents of that report into a reply here

MBAM is up to 1890 database version, please install and run a full scan of all drives but CD/DVD

Also I would like a gmer log

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

We'll need to deal with Firefox, norton;s and system restore later
Chewy

No. Try not. Do... or do not. There is no try.

#7 MaxPower42069

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Posted 24 March 2009 - 12:10 PM

I am having trouble locating the download for the latest Malwarebytes definitions. Everyone seems to link back to the same place, but the version offered there is 1863. I have not been able to find a link to the 1890 installer. Even Malwarebytes home page directs me to the same place with the 1863 definitions.

#8 DaChew

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Posted 24 March 2009 - 04:03 PM

You have to install MBAM on a clean computer and then update it, then copy the dat file to a usb drive or cd, then copy it onto the infeted computer exactly as my link showed.
Chewy

No. Try not. Do... or do not. There is no try.

#9 MaxPower42069

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Posted 24 March 2009 - 05:26 PM

Oh ok. Sorry, must have missed that part. Malwarebytes has been updated, and its scan turned up clean. Here are the logs:

Process explorer:

Process PID CPU Description Company Name
System Idle Process 0 96.88
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 692 Windows NT Session Manager Microsoft Corporation
csrss.exe 732 Client Server Runtime Process Microsoft Corporation
winlogon.exe 756 Windows NT Logon Application Microsoft Corporation
services.exe 800 Services and Controller app Microsoft Corporation
ati2evxx.exe 960 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 984 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 340 WMI Microsoft Corporation
svchost.exe 1096 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1268 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1344 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1620 Spooler SubSystem App Microsoft Corporation
jqs.exe 2028 Java™ Quick Starter Service Sun Microsystems, Inc.
LSSrvc.exe 192
sp_rsser.exe 300 Spyware Terminator Realtime Shield Service Crawler.com
svchost.exe 464 Generic Host Process for Win32 Services Microsoft Corporation
alg.exe 224 Application Layer Gateway Service Microsoft Corporation
hpqwmi.exe 1452 hpqwmi Module Hewlett-Packard Development Company, L.P.
lsass.exe 812 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1768 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1884 Windows Explorer Microsoft Corporation
jusched.exe 1532 Java™ Platform SE binary Sun Microsystems, Inc.
LVComS.exe 1788 LVCom Server Logitech Inc.
HP Wireless Assistant.exe 1904 hp Wireless Assistant Module Hewlett-Packard Company
hpwuSchd2.exe 1940 hpwuSchd Application Hewlett-Packard
avgnt.exe 176 Antivirus System Tray Tool Avira GmbH
ctfmon.exe 188 CTF Loader Microsoft Corporation
SUPERAntiSpyware.exe 216 SUPERAntiSpyware Application SUPERAntiSpyware.com
procexp.exe 2080 1.56 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
SynTPEnh.exe 1524 1.56 Synaptics TouchPad Enhancements Synaptics, Inc.



Malwarebytes:

Malwarebytes' Anti-Malware 1.34
Database version: 1892
Windows 5.1.2600 Service Pack 3

3/24/2009 6:15:52 PM
mbam-log-2009-03-24 (18-15-52).txt

Scan type: Quick Scan
Objects scanned: 71696
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



GMER:


GMER 1.0.15.14944 - http://www.gmer.net
Rootkit scan 2009-03-24 17:31:38
Windows 5.1.2600 Service Pack 3


---- System - GMER 1.0.15 ----

SSDT 830759A8 ZwConnectPort

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@start 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@type 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@imagepath \systemroot\system32\drivers\TDSSmhoe.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSserv \systemroot\system32\drivers\TDSSmhoe.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSl \systemroot\system32\TDSSoitu.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssservers \systemroot\system32\TDSSmtpe.dat
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssmain \systemroot\system32\TDSScrxx.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsslog \systemroot\system32\TDSSyavu.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssadw \systemroot\system32\TDSSnpur.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssinit \systemroot\system32\TDSSqxgx.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssurls \systemroot\system32\TDSSnmxh.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsspanels \systemroot\system32\TDSSsahc.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssserf \systemroot\system32\TDSSehys.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsserrors \systemroot\system32\TDSSwkod.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSproc \systemroot\system32\TDSSlubs.log
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Mass Storage
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Mass Storage@DeviceInterface {53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Portable Audio Players
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Portable Audio Players@DeviceInterface {F33FDC04-D1AC-4E8E-9A30-19BBD4B108AE}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Portable Audio Players@FilterParameter UseExtendedWmdm
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Windows CE
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Windows CE@DeviceInterface {25DBCE51-6C8F-4A72-8A6D-B54C2B4FC835}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Windows CE RNDIS
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDeviceClasses\Windows CE RNDIS@DeviceInterface {ad498944-762f-11d0-8dcb-00c04fc3358c}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDevice
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDevice@DeviceInterface {25DBCE51-6C8F-4A72-8A6D-B54C2B4FC835}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDevice@WMDMSPCLSID {067B4B81-B1EC-489f-B111-940EBDC44EBE}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDeviceRNDIS
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDeviceRNDIS@DeviceInterface {ad498944-762f-11d0-8dcb-00c04fc3358c}
Reg HKLM\SOFTWARE\Microsoft\Windows Media Device Manager\KnownDevices\WinCEDeviceRNDIS@WMDMSPCLSID {067B4B81-B1EC-489f-B111-940EBDC44EBE}
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@AppInit_DLLs
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DisableSR 0
Reg HKLM\SOFTWARE\Classes\DSP.DSP\CLSID@ {9C123EA9-AEC9-4f75-BBC0-7565FA1398966}
Reg HKLM\SOFTWARE\Classes\DSP.DSP\CurVer@ DSP.DSP.1
Reg HKLM\SOFTWARE\Classes\DSP.DSPDMOProp_Chorus.1\CLSID@ {6F63B172-5543-4593-91CE-EDBA65B9FACDB}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9781-280D-11CF-A24D-444553540000}\ProxyStubClsid@ {00020420-0000-0000-C000-000000000046}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9781-280D-11CF-A24D-444553540000}\ProxyStubClsid32@ {00020420-0000-0000-C000-000000000046}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9781-280D-11CF-A24D-444553540000}\TypeLib@ {CA8A9783-280D-11CF-A24D-444553540000}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9781-280D-11CF-A24D-444553540000}\TypeLib@Version 1.3
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9782-280D-11CF-A24D-444553540000}\ProxyStubClsid@ {00020420-0000-0000-C000-000000000046}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9782-280D-11CF-A24D-444553540000}\ProxyStubClsid32@ {00020420-0000-0000-C000-000000000046}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9782-280D-11CF-A24D-444553540000}\TypeLib@ {CA8A9783-280D-11CF-A24D-444553540000}
Reg HKLM\SOFTWARE\Classes\Interface\{CA8A9782-280D-11CF-A24D-444553540000}\TypeLib@Version 1.3
Reg HKLM\SOFTWARE\Classes\muvee.Document\CLSID@ {F1705B22-896D-11D4-A0E7-0050DA8D4924}
Reg HKLM\SOFTWARE\Classes\muvee.Document\DefaultIcon@ C:\Program Files\muvee Technologies\muvee autoProducer 4.0 - SE\muveeapp.exe,1
Reg HKLM\SOFTWARE\Classes\muvee.Document\shell\open
Reg HKLM\SOFTWARE\Classes\muvee.Document\shell\open\command
Reg HKLM\SOFTWARE\Classes\muvee.Document\shell\open\command@ C:\Program Files\muvee Technologies\muvee autoProducer 4.0 - SE\muveeapp.exe "%1"
Reg HKLM\SOFTWARE\Classes\TypeLib\{9E93C96F-CF0D-43F6-8BA8-B807A3370712}\1.2@ iTunes 1.2 Type Library
Reg HKLM\SOFTWARE\Classes\TypeLib\{9E93C96F-CF0D-43F6-8BA8-B807A3370712}\1.2\0
Reg HKLM\SOFTWARE\Classes\TypeLib\{9E93C96F-CF0D-43F6-8BA8-B807A3370712}\1.2\FLAGS
Reg HKLM\SOFTWARE\Classes\TypeLib\{9E93C96F-CF0D-43F6-8BA8-B807A3370712}\1.2\FLAGS@ 0
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478753-468A-41AB-9D97-263B6580FE8C}\1.0@ Flash 1.0 Type Library
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478753-468A-41AB-9D97-263B6580FE8C}\1.0\0
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478753-468A-41AB-9D97-263B6580FE8C}\1.0\FLAGS
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478753-468A-41AB-9D97-263B6580FE8C}\1.0\FLAGS@ 0
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478773-468A-41AB-9D97-263B6580FE8C}\1.0@ TextOut 1.0 Type Library
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478773-468A-41AB-9D97-263B6580FE8C}\1.0\0
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478773-468A-41AB-9D97-263B6580FE8C}\1.0\FLAGS
Reg HKLM\SOFTWARE\Classes\TypeLib\{AA478773-468A-41AB-9D97-263B6580FE8C}\1.0\FLAGS@ 0
Reg HKLM\SOFTWARE\Classes\TypeLib\{C523F390-9C83-11D3-9094-00104BD0D535}\2.0@ Acrobat Access 2.0 Type Library
Reg HKLM\SOFTWARE\Classes\TypeLib\{C523F390-9C83-11D3-9094-00104BD0D535}\2.0\0
Reg HKLM\SOFTWARE\Classes\TypeLib\{C523F390-9C83-11D3-9094-00104BD0D535}\2.0\FLAGS
Reg HKLM\SOFTWARE\Classes\TypeLib\{C523F390-9C83-11D3-9094-00104BD0D535}\2.0\FLAGS@ 0
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.itms\OpenWithProgids@iTunes.itms
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m4a\OpenWithProgids@iTunes.m4a
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m4b\OpenWithProgids@iTunes.m4b
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m4p\OpenWithProgids@iTunes.m4p
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wave\OpenWithProgids@iTunes.wave

---- EOF - GMER 1.0.15 ----

#10 DaChew

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Posted 24 March 2009 - 06:34 PM

What a mess, Norton's still there and all those TDSS rootkit references

http://service1.symantec.com/Support/tsgen...005033108162039
Chewy

No. Try not. Do... or do not. There is no try.

#11 MaxPower42069

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Posted 24 March 2009 - 08:16 PM

YES YES YES! Norton remover was a complete success. It was dicey, b/c I couldn't find the Norton product key, and I wasn't sure what version of the software had previously been loaded. But I just made an educated guess that it was 2005, since I believe the machine was built then. Turns out I got lucky. Whew...

The best part is that I can now log onto Firefox and the update servers. I literally feel like dancing.

Is the worst over? Do those rootkit references need to be cleaned up?

If there's nothing more to do, then thank you for all your help. There's no way I could have handled this without your assistance. Great job, man!

#12 DaChew

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Posted 24 March 2009 - 08:43 PM

For the record, you only need the product key if you are planning on reinstalling Norton's and have a paid subscription, the uninstaller is the same for all versions.

Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@start 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@type 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv@imagepath \systemroot\system32\drivers\TDSSmhoe.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSserv \systemroot\system32\drivers\TDSSmhoe.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSl \systemroot\system32\TDSSoitu.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssservers \systemroot\system32\TDSSmtpe.dat
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssmain \systemroot\system32\TDSScrxx.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsslog \systemroot\system32\TDSSyavu.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssadw \systemroot\system32\TDSSnpur.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssinit \systemroot\system32\TDSSqxgx.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssurls \systemroot\system32\TDSSnmxh.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsspanels \systemroot\system32\TDSSsahc.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdssserf \systemroot\system32\TDSSehys.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@tdsserrors \systemroot\system32\TDSSwkod.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv\modules@TDSSproc \systemroot\system32\TDSSlubs.log


Show Hidden Folders/Files
  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Show hidden files and folders.
  • Uncheck (untick) Hide extensions of known file types.
  • Uncheck (untick) Hide protected operating system files (Recommended).
  • Click Yes when prompted.
  • Click OK.
  • Close My Computer.
The rootkit should be long gone, the keys in the registry are still there, you could remove them manually or just use gmer to remove them

Always backup the registry first

http://www.winxptutor.com/regback.htm

Later scans may do this for you
Chewy

No. Try not. Do... or do not. There is no try.

#13 MaxPower42069

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Posted 28 March 2009 - 07:22 PM

Just wanted to follow up by thanking you for your help. I gave the PC back today, and my neighbor was thrilled with the results.

#14 DaChew

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Posted 28 March 2009 - 10:49 PM

That's good, you are welcome.
Chewy

No. Try not. Do... or do not. There is no try.




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