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Antivirus 360 causing BSOD


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#1 gellswor

gellswor

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Posted 22 March 2009 - 07:25 PM

I received the laptop with antivirus 360. While attempting to install an up-to-date security suite (CA), the laptop blue screened. I tried the following:

1. Come up in Safe mode
2. Boot to Command Prompt
3. Restore to last known good configuration

Nothing worked. The Stop code is C00002a.

It is a Dell Inspiron running XP, one or two years old I believe. The owner (daughters boyfriend) does not have the disks, I am going to request the re-install disk from Dell tomorrow.

Any ideas how to recover? The boyfriend would like to save the music data in the hard drive.

Thanks for any help you can give.

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#2 garmanma

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Posted 24 March 2009 - 07:59 PM

Sounds like a reinstall is in order. To try to retrieve files while still in the laptop, try UBCD
http://www.ultimatebootcd.com/
or a Live Linux CD
You can also get a external hard drive enclosure and put the hard drive in it Hook it up to another computer and search for the files

Edited by garmanma, 24 March 2009 - 08:00 PM.

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why won't my laptop work?

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