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Popup After Healing Infected File


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#1 cosmic_sniper05

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Posted 22 March 2009 - 01:57 PM

I'm currently disturbed by this popup every time i open my computer. Whatever user I log-in the same popup appears. The title of the popup is "C:\WINDOWS\system32\keyboard\services.exe" Below that, a message says that Windows cannot find 'C:\WINDOWS\system32\keyboard\services.exe'.

This started when I transferred video clips from an mp4(ipod). Of coarse, I scanned it first using my updated AVG free edition and found no threat. After that i downloaded a free realplayer11 from cnet (here's the url: http://download.cnet.com/RealPlayer/3000-1...-10073040.html). It was saved to my desktop so as the video clips that I transferred. Then I tried to install realplayer but upon running the downloaded installer, it warned me that the computer will be restarted after the installation. So, I decided to cancel it first and remove first the mp4(ipod) and the flash drive of my cousin (which was already there when I used the computer). I failed in safely removing the mp4(ipod) but succeeded in removing the flash drive. I then, decided to forcefully remove the mp4(ipod) and started a computer scan. As expected, I found 1 trojan and successfully healed it. AVG asked for a restart and I clicked 'yes'. From that time, this annoying popup shows.


The incident happened while I'm using the Administrator Account.

I'm using Windows XP Professional SP2


Please help me with this problem....
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
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#2 boopme

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Posted 22 March 2009 - 02:18 PM

Hi and welcome..
Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cosmic_sniper05

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Posted 22 March 2009 - 08:13 PM

Thanks boopme but I forgot to include 1 detail that I did. I had also cleaned my registry using Ccleaner. Should I still proceed with the steps that you suggested?
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#4 boopme

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Posted 22 March 2009 - 08:45 PM

Yes the logs are helpful in realizing the following steps.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cosmic_sniper05

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Posted 26 March 2009 - 08:25 AM

hi boopme!


I tried your suggestion. I launched autoruns but I was not able to find the path that was in error. I( searched it manually and through the use of the search button but in both methods I was not able to locate "C:\WINDOWS\system32\keyboard\services.exe"

I reboot my computer and the popup is still there.

What should I do? Should I proceed with the next step. That one about MBAM?
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#6 boopme

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Posted 26 March 2009 - 03:55 PM

Yes please run MBAm so we can see if malwrae is still in the way.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 cosmic_sniper05

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Posted 27 March 2009 - 07:55 AM

I have done the scan with MBAM. and yes there was a malware.

Here's the log:

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 2

3/27/2009 4:14:23 PM
mbam-log-2009-03-27 (16-14-23).txt

Scan type: Quick Scan
Objects scanned: 71140
Time elapsed: 4 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe C:\WINDOWS\system32\keyboard\services.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


After the scan the computer asked for a reboot and I allowed it but before it finished reboot, the power supply was cut so reboot was not completed. As soon as the power supply came back, I opened my computer and at first it did not proceed with the normal setup. It proceeded to the screen wherein you can choose to whether to boot in safe mode. I choose the normal setup and finally, that pop up is no longer bothering me.

Are there any other steps that I should do? Is the problem about the start-up normal?
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#8 boopme

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Posted 27 March 2009 - 01:43 PM

Ok that was real good. These things are usually the result of the malware removal and the PC resetting some things on the reboot. most likely the registry changes. I want to run ATF and SAS and be sure we got it all.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 cosmic_sniper05

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Posted 28 March 2009 - 12:10 AM

I have done all the procedures and I've noticed my computer to be faster on start-up.

Here's the log from SUPER:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/28/2009 at 12:47 PM

Application Version : 4.26.1000

Core Rules Database Version : 3819
Trace Rules Database Version: 1773

Scan type : Complete Scan
Total Scan Time : 00:21:20

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 4495
Registry threats detected : 0
File items scanned : 34553
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Administrator\Cookies\administrator@adinterax[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\Guest\Cookies\guest@adinterax[2].txt
C:\Documents and Settings\Guest\Cookies\guest@ads.pointroll[1].txt


By the way, can I feel free to use the softwares that you instructed me to download or should I refrain from using them unless instructed to do so? If ever I could use them, should I follow the same procedure including the Safe Mode thing?

Edited by cosmic_sniper05, 28 March 2009 - 02:28 AM.

Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#10 boopme

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Posted 28 March 2009 - 09:03 AM

Hello again, your PC looks good,are ythere any more signs of infection? If not follow my last instructions.
Yes all the tools are good to have. I update and run them at least weekly. You should consider adding..Spywareblaster - prevents spyware from being installed on your PC. - Tutorial: Using SpywareBlaster


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 cosmic_sniper05

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Posted 28 March 2009 - 01:19 PM

I have done the procedures above and so far so good. I'm currently downloading Spywareblaster.

Thanks....


I'll be notifying you for further developments or if any other problem arise.
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#12 boopme

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Posted 28 March 2009 - 11:20 PM

You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 cosmic_sniper05

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Posted 30 March 2009 - 06:02 AM

Hi, I'm back!

So far it seems that my computer is doing well but lately I've noticed that Firefox is starting to act strange. It begins to close unexpectedly. Could it be that I open multiple tabs? But I used to do this before. Actually, I used to open more tabs at the same time compared to what I do now. :thumbsup:
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com

#14 boopme

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Posted 30 March 2009 - 09:55 AM

A reinstall of it may help as sometimes malware corrupts files and they are now in an awkward state after removal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 cosmic_sniper05

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Posted 01 April 2009 - 08:13 PM

I've reinstalled firefox but the problem regarding unexpected closing still persist. I think it's getting worse. With only 2 tabs open the browser shutdowns. What could be the reason for this?
Let's have a mental fusion!
Let us do our part to make this world a truly symbiotic place.

For other computer problems, this blog might be helpful:
http://cosmicsniper.blogspot.com




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