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computer is running slower


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11 replies to this topic

#1 gibsgoinpro

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Posted 22 March 2009 - 01:37 PM

hey everyone. i'll try to describe this the best i can. i have basically a brand new dell vostro 400 computer. i'm running at&t 3.0 wireless internet connection. so i've been happy with my computer since i got it. i wish i had a faster internet connection though but at&t is the best in the area.

anyways, i have a subscription with avg for virus, spyware, adware etc protection. the problem is that my computer is running slower now. for instance, i can't load pages as fast and it's choppy kinda(hard to describe) even when i try to scroll down and up from pages. the reason i think this has started happening is because i have downloaded too much music on limewire. i just got a ipod and was excited so i downloaded a number of songs and since then it's noticeably worse. a couple times i downloaded songs that weren't songs i think even though it was labeled as the song. you couldn't play them and there was always a message. i would immediately delete the file afterwards.

i've had avg since i had the computer but i don't know how well it does to protect. i run random whole computer scans all the time and it hasn't said there is a virus. it always says there were a bunch of warnings and then i heal them or whatever. so i'm not sure if i'm even using the scanner properly.

if you guys have any suggestions or any idea what i should do, i would really appreciate it. i want to remove limewire but i can't find the add/remove programs on vista.

Edited by gibsgoinpro, 22 March 2009 - 02:05 PM.


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#2 garmanma

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Posted 22 March 2009 - 07:42 PM

To remove Limewire, follow these instructions:
http://answers.vt.edu/kb/entry/1386/

Then

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Then

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 gibsgoinpro

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Posted 25 March 2009 - 12:01 AM

thanks for the reply. i have avg 8.5 which isn't listed on how to disable all the components. would you mind telling me how to do that? also, i see that i have a windows firewall active since i run vista. do i disable that as well?

#4 garmanma

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Posted 25 March 2009 - 05:36 PM

You do not have to disable those two. Just go ahead and run Mbam
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 gibsgoinpro

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Posted 25 March 2009 - 06:02 PM

Ok, I was going over the thread about how to disable antivirus/spyware programs and followed the directions for avg. Also, I disabled the windows firewall to be safe. I downloaded the programs and followed instructions. Removed a couple infections it said and here are the results:

Windows 6.0.6001 Service Pack 1

3/25/2009 6:59:23 PM
mbam-log-2009-03-25 (18-59-23).txt

Scan type: Quick Scan
Objects scanned: 57133
Time elapsed: 1 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7d5dd829-6c90-42c5-b54c-2afa82f988ba} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a3ed5288-f558-4f6e-8d5c-740cb6f89029} (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 gibsgoinpro

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Posted 25 March 2009 - 06:14 PM

i should note that i just realized that i have windows defender also. i never use it but i realized it is installed. before i ran the scan, i didn't make any changes to windows defender. also, the avg i have has all the spyware, antivirus, etc in one and the only thing i did was check "enable resident shield." i didn't see anything about firewall or the other things.

#7 garmanma

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Posted 26 March 2009 - 03:15 PM

I hope you have re-enabled everything before going back on the net.
If not please do so

------------------------------------
Update mbam and run a FULL scan
Please post the results
------------------------------------
Then


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 gibsgoinpro

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Posted 27 March 2009 - 09:23 AM

Here is a full mbam scan with the newest update. i turned all the programs back on like you said and nothing was disabled when i ran this scan.

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 6.0.6001 Service Pack 1

3/27/2009 10:21:09 AM
mbam-log-2009-03-27 (10-21-09).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 169977
Time elapsed: 4 hour(s), 34 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 gibsgoinpro

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Posted 27 March 2009 - 10:34 AM

Here is the superspyware log. I notice since running this scan and removing the threats, my computer seems to be running better like it did. Let me know if there is anything else I should do and thanks for your help.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/27/2009 at 11:19 AM

Application Version : 4.26.1000

Core Rules Database Version : 3817
Trace Rules Database Version: 1771

Scan type : Complete Scan
Total Scan Time : 00:33:01

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 5383
Registry threats detected : 0
File items scanned : 100069
File threats detected : 69

Adware.Tracking Cookie
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@a1.interclick[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ad2.clickhype[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ad2.doublepimp[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adecn[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adinterax[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adlegend[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.bleepingcomputer[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.imarketservices[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.lucidmedia[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.mail[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.ookla[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.pointroll[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads.widgetbucks[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads2.hermoment[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ads8.hermoment[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adserver.adtechus[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adtechus[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@adultfriendfinder[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@apmebf[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@at.atwola[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@avgtechnologies.112.2o7[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@azjmp[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@banner.getyourglamtone[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@banners.bannersource[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@c7.zedo[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@cache.trafficmp[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@cdn4.specificclick[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@data.coremetrics[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@dc.tremormedia[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@dmtracker[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@dynamic.media.adrevolver[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@ehg-space.hitbox[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@iacas.adbureau[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@imrworldwide[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@insightexpressai[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@interclick[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@invitemedia[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@kanoodle[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@kontera[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@l1.qsstats[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@linksynergy[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@media.brandreachsys[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@media.ds.ign[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@media.revlon-sample[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@media6degrees[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@mediapromoter[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@msnservices.112.2o7[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@myaccount.bellsouth[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@network.realmedia[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@oasn04.247realmedia[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@partypoker[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@qnsr[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@richmedia.yahoo[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@rotator.adjuggler[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@rotator.adjuggler[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@rotator.adjuggler[4].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@rotator.adjuggler[5].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@sales.liveperson[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@sales.liveperson[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@socialmedia[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@specificclick[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@specificmedia[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@tds.best-click-go[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@videoegg.adbureau[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@www.burstbeacon[2].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@www.burstnet[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@www.googleadservices[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@www.pixitrack[1].txt
C:\Users\Shawn\AppData\Roaming\Microsoft\Windows\Cookies\Low\shawn@www.socialtrack[1].txt

#10 garmanma

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Posted 27 March 2009 - 04:34 PM

You look good to go
How is it acting?

---------------------------------

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

-------------------------------

[/list]Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 gibsgoinpro

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Posted 01 April 2009 - 09:59 PM

i followed the instructions and made a restore point and did the disk cleanup. when i run a scan with superantispyware software and run scans, adware things keep showing up. i dunno if that's the same ones or what. i remember before with another computer i would run scans and this computer was really bad infected. so when i'd run the scans the same adware or spyware infections would show up even though it was supposedly cleaning them out. is this normal or what's up?

#12 garmanma

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Posted 02 April 2009 - 06:04 PM

Post a couple more logs and let's take a look
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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