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Infected with Trojan-Spy.Win32.WinSpy.dj

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4 replies to this topic

#1 Just Us Girls

Just Us Girls

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  • Gender:Female
  • Location:Indiana
  • Local time:02:08 PM

Posted 22 March 2009 - 11:25 AM

The Trojan-Spy is hidden in C:\Windows\netcox.exe . I ran a Kaspersky scan, but as I was finishing the scan to save the file, my computer started to freeze up on me. I lost the file. I had two computers in the same location and recently moved one, and I think that the second computer may have been used to remotely connect to this computer. After finding the Trojan-Spy on this computer I am going to run a scan on the second computer (which is mine as well), but he set up an administrative account (vista) and I haven't figured out how to fix that yet!! I intend to run a scan on the second computer tonight, if it will work for me. I would really appreciate any help I can get with figuring out this mess!

DDS (Ver_09-03-16.01) - NTFSx86
Run by Amy at 11:38:23.84 on Sun 03/22/2009
Internet Explorer: 7.0.6000.16809
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1982.996 [GMT -4:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Windows Live\Family Safety\fsssvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k regsvc
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SBC\update\SST.exe
C:\Program Files\Windows Live\Family Safety\fsui.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Windows\system32\svchost.exe -k SDRSVC

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6071028
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Google Update] "c:\users\amy\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
uRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
uRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
uRun: [Adobe Reader Speed Launcher] c:\program files\adobe\reader 9.0\reader\Reader_sl.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [SBC_McciTrayApp] c:\program files\sbc\update\SST.exe
mRun: [fssui] "c:\program files\windows live\family safety\fsui.exe" -autorun
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/WebfettiInitialSetup1.0.1.1.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R0 amacpi;Microsoft Away Mode System;c:\windows\system32\drivers\null.sys [2006-11-2 4608]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2008-12-29 55264]
R2 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
R2 lxcz_device;lxcz_device;c:\windows\system32\lxczcoms.exe -service --> c:\windows\system32\lxczcoms.exe -service [?]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-1-14 226656]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-4-12 29744]

=============== Created Last 30 ================

2009-03-11 21:42 7,680 a------- c:\windows\system32\spwmp.dll
2009-03-11 21:42 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-03-11 21:42 4,096 a------- c:\windows\system32\msdxm.ocx
2009-03-11 21:42 4,096 a------- c:\windows\system32\dxmasf.dll
2009-03-11 21:42 269,824 a------- c:\windows\system32\schannel.dll
2009-03-11 21:42 2,028,032 a------- c:\windows\system32\win32k.sys
2009-03-07 03:52 417,887 a------- c:\program files\Uninstall Fun Web Products.dll

==================== Find3M ====================

2009-03-21 04:41 264 a------- c:\users\amy\appdata\roaming\wklnhst.dat
2009-02-06 20:03 307,576 a------- c:\windows\WLXPGSS.SCR
2009-02-06 19:52 49,504 a------- c:\windows\system32\sirenacm.dll
2009-01-15 00:16 826,368 a------- c:\windows\system32\wininet.dll
2009-01-15 00:16 56,320 a------- c:\windows\system32\iesetup.dll
2009-01-15 00:16 52,736 a------- c:\windows\apppatch\iebrshim.dll
2009-01-15 00:15 26,624 a------- c:\windows\system32\ieUnatt.exe
2008-12-10 18:31 174 a--sh--- c:\program files\desktop.ini
2008-10-27 19:36 86,016 a------- c:\windows\inf\infstrng.dat
2008-10-27 19:36 86,016 a------- c:\windows\inf\infstor.dat
2008-10-27 19:36 51,200 a------- c:\windows\inf\infpub.dat
2008-08-24 00:24 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-05-30 03:40 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\temp\cookies\index.dat
2008-05-30 03:40 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\temp\history\history.ie5\index.dat
2008-05-30 03:40 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\temp\temporary internet files\content.ie5\index.dat
2008-08-23 01:35 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2008-08-23 01:35 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2008-08-23 01:35 16,384 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat
2007-10-28 03:55 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT
2007-10-28 03:54 397,312 a--sh--- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6000.16480_none_ef1b6bb652cf8744\WinMail.exe

============= FINISH: 11:38:52.66 ===============

Attached Files

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#2 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:02:08 PM

Posted 30 March 2009 - 02:37 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 Just Us Girls

Just Us Girls
  • Topic Starter

  • Members
  • 2 posts
  • Gender:Female
  • Location:Indiana
  • Local time:02:08 PM

Posted 31 March 2009 - 01:16 AM

I downloaded Kaspersky antivirus software. By the time that I did, I had hundreds of files that had been comprised. It is better, but I have no idea what programs I need to keep and what I need to delete. I appreciate any help you can give me. Thank you.

Logfile of random's system information tool 1.06 (written by random/random)
Run by Amy at 2009-03-31 01:35:43
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 197 GB (87%) free of 228 GB
Total RAM: 1982 MB (48% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:36:14 AM, on 3/31/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\SBC\update\SST.exe
C:\Program Files\Windows Live\Family Safety\fsui.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe
O4 - HKLM\..\Run: [SBC_McciTrayApp] C:\Program Files\SBC\update\SST.exe
O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix:
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,C:\PROGRA~1\Kaspersky Lab\Kaspersky Anti-Virus 2009\mzvkbd.dll,C:\PROGRA~1\Kaspersky Lab\Kaspersky Anti-Virus

O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: lxcz_device - - C:\Windows\system32\lxczcoms.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

End of file - 9991 bytes

======Scheduled tasks folder======


======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-02-27 75128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4f3ed5cd-0726-42a9-87f5-d13f3d2976ac}]
Windows Live Family Safety Browser Helper Class - C:\Program Files\Windows Live\Family Safety\fssbho.dll [2009-02-06 61808]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C}]
IEVkbdBHO Class - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll [2008-11-11 62728]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6EBF7485-159F-4bff-A14F-B9E3AAC4465B}]
Search Helper - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll [2008-12-04 92504]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
SSVHelper Class - c:\Program Files\Java\jre1.6.0\bin\ssv.dll [2007-10-27 501384]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-01-22 408448]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AA58ED58-01DD-4d91-8333-CF10577473F7}]
Google Toolbar Helper - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll [2008-12-31 251504]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll [2008-12-31 657904]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C84D72FE-E17D-4195-BB24-76C02E2E7C4E}]
Google Dictionary Compression sdch - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll [2008-12-31 522224]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA6319C0-31B7-401E-A518-A07C3DB8F777}]
CBrowserHelperObject Object - C:\Program Files\Dell\BAE\BAE.dll [2006-11-09 98304]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E15A8DC0-8516-42A1-81EA-DC94EC1ACF10}]
Windows Live Toolbar Helper - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2009-02-06 1068904]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{2318C2B1-4965-11d4-9B18-009027A5CD4F} - &Google Toolbar - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll [2008-12-31 251504]
{21FA44EF-376D-4D53-9B0F-8A89D3229068} - &Windows Live Toolbar - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2009-02-06 1068904]

"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-19 1008184]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2008-01-17 4907008]
"WPCUMI"=C:\Windows\system32\WpcUmi.exe [2006-11-02 176128]
"SBC_McciTrayApp"=C:\Program Files\SBC\update\SST.exe [2007-02-28 1011200]
"fssui"=C:\Program Files\Windows Live\Family Safety\fsui.exe [2009-02-06 454000]
"AVP"=C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe [2009-03-24 206088]
"NvSvc"=C:\Windows\system32\nvsvc.dll [2007-09-23 86016]
"NvCplDaemon"=C:\Windows\system32\NvCpl.dll [2007-09-23 8429568]
"NvMediaCenter"=C:\Windows\system32\NvMcTray.dll [2007-09-23 81920]
"dellsupportcenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2008-08-13 206064]

"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-19 125952]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-19 202240]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [2009-02-27 35696]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dellsupportcenter]
C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2008-08-13 206064]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-04-12 29744]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
C:\Users\Amy\AppData\Local\Google\Update\GoogleUpdate.exe [2009-01-23 133104]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe [2006-10-03 221184]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler]
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe [2006-10-03 81920]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
C:\Program Files\iTunes\iTunesHelper.exe [2009-03-12 342312]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechCommunicationsManager]
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe [2007-10-25 563984]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
C:\Program Files\QuickTime\QTTask.exe [2009-01-05 413696]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [2008-12-31 39408]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Symantec PIF AlertEng]
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe [2007-11-28 583048]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLS"="C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,C:\PROGRA~1\Kaspersky Lab\Kaspersky Anti-Virus 2009\mzvkbd.dll,C:\PROGRA~1\Kaspersky Lab\Kaspersky Anti-Virus


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\klogon]
C:\Windows\system32\klogon.dll [2008-11-11 218376]







======List of files/folders created in the last 3 months======

2009-03-31 01:35:43 ----D---- C:\rsit
2009-03-29 18:04:54 ----A---- C:\Windows\system32\emdmgmt.dll
2009-03-29 18:04:54 ----A---- C:\Windows\system32\dataclen.dll
2009-03-29 18:04:54 ----A---- C:\Windows\system32\cdd.dll
2009-03-29 18:04:51 ----A---- C:\Windows\system32\rpcrt4.dll
2009-03-29 18:04:50 ----A---- C:\Windows\system32\pacerprf.dll
2009-03-29 18:04:47 ----A---- C:\Windows\system32\wshext.dll
2009-03-29 18:04:47 ----A---- C:\Windows\system32\wscript.exe
2009-03-29 18:04:47 ----A---- C:\Windows\system32\vbscript.dll
2009-03-29 18:04:47 ----A---- C:\Windows\system32\scrobj.dll
2009-03-29 18:04:47 ----A---- C:\Windows\system32\jscript.dll
2009-03-29 18:04:47 ----A---- C:\Windows\system32\cscript.exe
2009-03-29 18:04:46 ----A---- C:\Windows\system32\scrrun.dll
2009-03-29 17:28:31 ----D---- C:\Users\Amy\AppData\Roaming\Yahoo!
2009-03-29 16:38:06 ----D---- C:\inetpub
2009-03-28 19:55:18 ----D---- C:\Program Files\Common Files\Adobe AIR
2009-03-28 19:53:19 ----D---- C:\Program Files\Common Files\Adobe
2009-03-28 19:30:14 ----A---- C:\Windows\system32\GEARAspi.dll
2009-03-28 19:29:36 ----D---- C:\Program Files\iPod
2009-03-28 19:29:35 ----D---- C:\ProgramData\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-28 19:29:35 ----D---- C:\Program Files\iTunes
2009-03-28 19:27:03 ----D---- C:\Program Files\Bonjour
2009-03-28 19:25:52 ----D---- C:\Program Files\QuickTime
2009-03-27 22:07:22 ----A---- C:\Windows\ntbtlog.txt
2009-03-24 14:25:14 ----D---- C:\ProgramData\Kaspersky Lab
2009-03-24 14:25:14 ----D---- C:\Program Files\Kaspersky Lab
2009-03-24 14:22:08 ----D---- C:\ProgramData\Kaspersky Lab Setup Files
2009-03-11 21:42:46 ----A---- C:\Windows\system32\wmp.dll
2009-03-11 21:42:44 ----A---- C:\Windows\system32\wmploc.DLL
2009-03-11 21:42:44 ----A---- C:\Windows\system32\spwmp.dll
2009-03-11 21:42:43 ----A---- C:\Windows\system32\dxmasf.dll
2009-03-11 21:42:42 ----A---- C:\Windows\system32\schannel.dll
2009-03-07 03:52:18 ----A---- C:\Program Files\Uninstall Fun Web Products.dll
2009-02-12 15:28:14 ----D---- C:\ProgramData\Adobe
2009-02-12 15:28:10 ----D---- C:\Program Files\Adobe
2009-02-12 15:10:54 ----D---- C:\ProgramData\NOS
2009-02-12 15:10:54 ----D---- C:\Program Files\NOS
2009-02-10 17:42:11 ----A---- C:\Windows\system32\mshtml.dll
2009-02-10 17:42:11 ----A---- C:\Windows\system32\msfeeds.dll
2009-02-10 17:42:10 ----A---- C:\Windows\system32\ieframe.dll
2009-02-10 17:42:09 ----A---- C:\Windows\system32\wininet.dll
2009-02-10 17:42:09 ----A---- C:\Windows\system32\urlmon.dll
2009-02-10 17:42:08 ----A---- C:\Windows\system32\mstime.dll
2009-02-10 17:42:08 ----A---- C:\Windows\system32\jsproxy.dll
2009-02-10 17:42:08 ----A---- C:\Windows\system32\iertutil.dll
2009-02-07 04:09:06 ----A---- C:\Windows\system32\infocardapi.dll
2009-02-07 04:09:05 ----A---- C:\Windows\system32\PresentationHostProxy.dll
2009-02-07 04:09:05 ----A---- C:\Windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-02-07 04:09:05 ----A---- C:\Windows\system32\icardres.dll
2009-02-07 04:09:05 ----A---- C:\Windows\system32\icardagt.exe
2009-02-07 04:09:03 ----A---- C:\Windows\system32\PresentationNative_v0300.dll
2009-02-07 04:09:01 ----A---- C:\Windows\system32\PresentationHost.exe
2009-02-07 04:02:51 ----A---- C:\Windows\system32\dfshim.dll
2009-02-07 04:02:48 ----A---- C:\Windows\system32\netfxperf.dll
2009-02-07 04:02:48 ----A---- C:\Windows\system32\mscoree.dll
2009-02-07 04:02:38 ----A---- C:\Windows\system32\mscorier.dll
2009-02-07 04:02:32 ----A---- C:\Windows\system32\mscories.dll
2009-02-06 19:52:40 ----A---- C:\Windows\system32\sirenacm.dll
2009-02-02 04:03:22 ----D---- C:\perflogs
2009-01-11 08:53:18 ----D---- C:\Users\Amy\AppData\Roaming\ParetoLogic
2009-01-11 08:52:56 ----D---- C:\ProgramData\ParetoLogic
2009-01-11 08:49:41 ----D---- C:\ProgramData\Downloaded Installations

======List of files/folders modified in the last 3 months======

2009-03-31 01:35:54 ----D---- C:\Windows\Prefetch
2009-03-31 01:35:45 ----D---- C:\Windows\Temp
2009-03-30 23:30:42 ----D---- C:\Windows\tracing
2009-03-30 21:24:51 ----SHD---- C:\System Volume Information
2009-03-30 21:24:44 ----D---- C:\Windows\System32
2009-03-30 21:24:44 ----D---- C:\Windows\inf
2009-03-30 21:24:44 ----A---- C:\Windows\system32\PerfStringBackup.INI
2009-03-30 21:22:27 ----D---- C:\Windows\system32\inetsrv
2009-03-29 19:56:21 ----SD---- C:\Users\Amy\AppData\Roaming\Microsoft
2009-03-29 19:52:09 ----D---- C:\Windows\rescache
2009-03-29 19:35:01 ----D---- C:\Windows\system32\drivers
2009-03-29 19:31:59 ----D---- C:\Windows\winsxs
2009-03-29 18:04:37 ----D---- C:\Windows\system32\catroot
2009-03-29 18:03:17 ----D---- C:\Windows\system32\catroot2
2009-03-29 17:59:18 ----RSD---- C:\Windows\assembly
2009-03-29 17:59:18 ----D---- C:\Windows\Microsoft.NET
2009-03-29 17:41:24 ----D---- C:\Windows
2009-03-29 16:38:13 ----D---- C:\Windows\system32\migration
2009-03-29 16:38:13 ----D---- C:\Windows\system32\0409
2009-03-29 16:38:08 ----D---- C:\Windows\system32\wbem
2009-03-29 16:38:08 ----D---- C:\Windows\system32\en-US
2009-03-29 16:09:16 ----D---- C:\Windows\Logs
2009-03-29 13:14:02 ----SHD---- C:\Boot
2009-03-29 13:13:49 ----ASH---- C:\Program Files\desktop.ini
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Sidebar
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Photo Gallery
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Media Player
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Mail
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Journal
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Collaboration
2009-03-29 13:04:50 ----D---- C:\Program Files\Windows Calendar
2009-03-29 13:04:50 ----D---- C:\Program Files\Movie Maker
2009-03-29 13:04:50 ----D---- C:\Program Files\Internet Explorer
2009-03-29 13:04:48 ----D---- C:\Program Files\Windows Defender
2009-03-29 13:04:48 ----D---- C:\Program Files\Common Files\System
2009-03-29 13:04:47 ----D---- C:\Windows\servicing
2009-03-29 13:04:47 ----D---- C:\Windows\ehome
2009-03-29 13:04:46 ----D---- C:\Windows\MSAgent
2009-03-29 13:04:46 ----D---- C:\Windows\L2Schemas
2009-03-29 13:04:46 ----D---- C:\Windows\IME
2009-03-29 13:04:46 ----D---- C:\Windows\DigitalLocker
2009-03-29 13:04:45 ----D---- C:\Windows\system32\ko-KR
2009-03-29 13:04:45 ----D---- C:\Windows\system32\da-DK
2009-03-29 13:04:45 ----D---- C:\Windows\system32\com
2009-03-29 13:04:45 ----D---- C:\Windows\PolicyDefinitions
2009-03-29 13:04:41 ----D---- C:\Windows\system32\sysprep
2009-03-29 13:04:41 ----D---- C:\Windows\system32\oobe
2009-03-29 13:04:41 ----D---- C:\Windows\system32\it-IT
2009-03-29 13:04:41 ----D---- C:\Windows\system32\el-GR
2009-03-29 13:04:41 ----D---- C:\Windows\system32\de-DE
2009-03-29 13:04:39 ----D---- C:\Windows\system32\AdvancedInstallers
2009-03-29 13:04:37 ----D---- C:\Windows\system32\sv-SE
2009-03-29 13:04:37 ----D---- C:\Windows\system32\setup
2009-03-29 13:04:37 ----D---- C:\Windows\system32\ru-RU
2009-03-29 13:04:37 ----D---- C:\Windows\system32\ias
2009-03-29 13:04:37 ----D---- C:\Windows\system32\he-IL
2009-03-29 13:04:37 ----D---- C:\Windows\system32\fr-FR
2009-03-29 13:04:36 ----D---- C:\Windows\system32\SLUI
2009-03-29 13:04:36 ----D---- C:\Windows\system32\pt-PT
2009-03-29 13:04:36 ----D---- C:\Windows\system32\hu-HU
2009-03-29 13:04:36 ----D---- C:\Windows\system32\fi-FI
2009-03-29 13:04:36 ----D---- C:\Windows\system32\cs-CZ
2009-03-29 13:04:35 ----D---- C:\Windows\system32\zh-TW
2009-03-29 13:04:35 ----D---- C:\Windows\system32\zh-CN
2009-03-29 13:04:35 ----D---- C:\Windows\system32\pl-PL
2009-03-29 13:04:35 ----D---- C:\Windows\system32\manifeststore
2009-03-29 13:04:35 ----D---- C:\Windows\system32\ja-JP
2009-03-29 13:04:35 ----D---- C:\Windows\system32\es-ES
2009-03-29 13:04:35 ----D---- C:\Windows\system32\en
2009-03-29 13:04:34 ----D---- C:\Windows\system32\ro-RO
2009-03-29 13:04:33 ----D---- C:\Windows\system32\tr-TR
2009-03-29 13:04:32 ----D---- C:\Windows\system32\nl-NL
2009-03-29 13:04:32 ----D---- C:\Windows\system32\nb-NO
2009-03-29 13:04:32 ----D---- C:\Windows\system32\ar-SA
2009-03-29 13:04:31 ----D---- C:\Windows\system32\pt-BR
2009-03-29 13:04:31 ----D---- C:\Windows\system32\migwiz
2009-03-29 13:03:57 ----D---- C:\Windows\AppPatch
2009-03-29 13:03:45 ----D---- C:\Windows\Boot
2009-03-29 13:03:44 ----D---- C:\Windows\system32\Boot
2009-03-29 12:59:34 ----D---- C:\Windows\system32\RTCOM
2009-03-29 12:51:59 ----A---- C:\Windows\system32\ifxcardm.dll
2009-03-29 12:51:57 ----A---- C:\Windows\system32\axaltocm.dll
2009-03-29 03:35:50 ----SHD---- C:\Windows\Installer
2009-03-28 22:20:32 ----SD---- C:\Windows\Downloaded Program Files
2009-03-28 19:55:19 ----D---- C:\Users\Amy\AppData\Roaming\Adobe
2009-03-28 19:55:18 ----D---- C:\Program Files\Common Files
2009-03-28 19:30:13 ----DC---- C:\Windows\system32\DRVSTORE
2009-03-28 19:29:36 ----RD---- C:\Program Files
2009-03-28 19:29:36 ----D---- C:\Program Files\Common Files\Apple
2009-03-28 19:29:35 ----HD---- C:\ProgramData
2009-03-27 23:38:08 ----D---- C:\Windows\registration
2009-03-24 13:07:49 ----D---- C:\Windows\Tasks
2009-03-24 01:57:44 ----D---- C:\Windows\system32\config
2009-03-24 01:57:16 ----D---- C:\Windows\system32\Tasks
2009-03-24 01:57:16 ----D---- C:\Windows\system32\spool
2009-03-23 20:40:25 ----D---- C:\Users\Amy\AppData\Roaming\LimeWire
2009-03-18 16:38:06 ----D---- C:\Windows\Debug
2009-03-10 22:50:25 ----AD---- C:\ProgramData\TEMP
2009-03-07 03:57:34 ----D---- C:\Program Files\Dell
2009-03-07 02:54:43 ----D---- C:\Users\Amy\AppData\Roaming\IObit
2009-03-01 11:04:33 ----D---- C:\Program Files\Microsoft Silverlight
2009-02-25 17:08:12 ----D---- C:\Program Files\Windows Live
2009-02-25 17:07:49 ----SD---- C:\ProgramData\Microsoft
2009-02-25 17:05:13 ----D---- C:\Program Files\Common Files\microsoft shared
2009-02-25 12:55:00 ----A---- C:\Windows\system32\mrt.exe
2009-02-07 04:19:14 ----D---- C:\Windows\system32\XPSViewer
2009-01-31 03:16:10 ----RD---- C:\Users\Amy\AppData\Roaming\GetRightToGo
2009-01-12 02:44:29 ----D---- C:\ProgramData\Yahoo!
2009-01-02 00:23:14 ----D---- C:\Program Files\Google

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 kl1;kl1; C:\Windows\system32\DRIVERS\kl1.sys [2008-07-21 121872]
R1 KLIF;Kaspersky Lab Driver; C:\Windows\system32\DRIVERS\klif.sys [2009-03-24 239120]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter; C:\Windows\system32\DRIVERS\klim6.sys [2008-07-09 20496]
R2 dsunidrv;DellSupport UniDriver; C:\Windows\system32\DRIVERS\dsunidrv.sys [2007-02-25 5376]
R2 fssfltr;FssFltr; C:\Windows\system32\DRIVERS\fssfltr.sys [2008-12-08 55264]
R2 mdmxsdk;mdmxsdk; C:\Windows\system32\DRIVERS\mdmxsdk.sys [2006-06-19 12672]
R2 XAudio;XAudio; C:\Windows\system32\DRIVERS\xaudio.sys [2006-08-04 8192]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys [2009-01-15 23848]
R3 HSF_DPV;HSF_DPV; C:\Windows\system32\DRIVERS\HSX_DPV.sys [2006-10-18 986624]
R3 HSXHWBS2;HSXHWBS2; C:\Windows\system32\DRIVERS\HSXHWBS2.sys [2006-10-18 258048]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2008-01-24 2054872]
R3 LVPr2Mon;Logitech LVPr2Mon Driver; C:\Windows\system32\DRIVERS\LVPr2Mon.sys [2007-10-11 25624]
R3 NVENETFD;NVIDIA nForce Networking Controller Driver; C:\Windows\system32\DRIVERS\nvmfdx32.sys [2007-03-15 1059112]
R3 nvlddmkm;nvlddmkm; C:\Windows\system32\DRIVERS\nvlddmkm.sys [2007-09-23 7478432]
R3 winachsf;winachsf; C:\Windows\system32\DRIVERS\HSX_CNXT.sys [2006-10-18 659968]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-19 5632]
S3 DSproct;DSproct; \??\C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys [2006-10-05 4736]
S3 e1express;Intel® PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2006-11-02 200704]
S3 LVcKap;Logitech AEC Driver; C:\Windows\system32\DRIVERS\LVcKap.sys [2007-10-19 2109976]
S3 LVMVDrv;Logitech Machine Vision Engine Loader; C:\Windows\system32\DRIVERS\LVMVDrv.sys [2007-10-11 2142488]
S3 LVUSBSta;Logitech USB Monitor Filter; C:\Windows\system32\drivers\LVUSBSta.sys [2007-10-11 41752]
S3 motmodem;Motorola USB CDC ACM Driver; C:\Windows\system32\DRIVERS\motmodem.sys [2007-06-18 23680]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-19 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-19 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-19 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-19 6016]
S3 PID_0928;Logitech QuickCam Express(PID_0928); C:\Windows\system32\DRIVERS\LV561AV.SYS [2007-10-11 490776]
S3 R300;R300; C:\Windows\system32\DRIVERS\atikmdag.sys [2006-11-02 2028032]
S3 usbscan;USB Scanner Driver; C:\Windows\system32\DRIVERS\usbscan.sys [2008-01-19 35328]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2008-01-19 39936]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-19 83328]
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys [2006-11-02 11264]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AERTFilters;Andrea RT Filters Service; C:\Windows\system32\AERTSrv.exe [2007-12-05 77824]
R2 AppHostSvc;@%windir%\system32\inetsrv\iisres.dll,-30011; C:\Windows\system32\svchost.exe [2008-01-19 21504]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-03-06 132424]
R2 Automatic LiveUpdate Scheduler;Automatic LiveUpdate Scheduler; C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe [2007-09-12 554352]
R2 AVP;Kaspersky Anti-Virus; C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe [2009-03-24 206088]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 CISVC;@%systemroot%\system32\CISVC.EXE,-1; C:\Windows\system32\CISVC.EXE [2008-01-19 11264]
R2 fsssvc;Windows Live Family Safety; C:\Program Files\Windows Live\Family Safety\fsssvc.exe [2009-02-06 533360]
R2 IISADMIN;@%windir%\system32\inetsrv\iisres.dll,-30007; C:\Windows\system32\inetsrv\inetinfo.exe [2008-01-19 13824]
R2 LiveUpdate Notice Service;LiveUpdate Notice Service; C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe [2007-11-28

R2 LVCOMSer;LVCOMSer; C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe [2007-10-19 186904]
R2 LVPrcSrv;Process Monitor; C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [2007-10-19 141848]
R2 lxcz_device;lxcz_device; C:\Windows\system32\lxczcoms.exe [2007-04-19 537520]
R2 SeaPort;SeaPort; C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe [2009-01-14 226656]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-08-13 201968]
R2 W3SVC;@%windir%\system32\inetsrv\iisres.dll,-30003; C:\Windows\system32\svchost.exe [2008-01-19 21504]
R2 XAudioService;XAudioService; C:\Windows\system32\DRIVERS\xaudio.exe [2006-08-04 386560]
R3 WAS;@%windir%\system32\inetsrv\iisres.dll,-30001; C:\Windows\system32\svchost.exe [2008-01-19 21504]
S2 LiveUpdate Notice Ex;LiveUpdate Notice Service Ex; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe /h ccCommon []
S2 LVSrvLauncher;LVSrvLauncher; C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe [2007-10-19 141848]
S3 DSBrokerService;DSBrokerService; C:\Program Files\DellSupport\brkrsvc.exe [2007-03-19 70656]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438; C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-04-12 29744]
S3 gusvc;Google Updater Service; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-12-31 137200]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe [2004-10-22 73728]
S3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-03-12 656168]
S3 LiveUpdate;LiveUpdate; C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE [2007-09-12 2999664]
S3 RoxMediaDB9;RoxMediaDB9; C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe [2006-11-05 880640]
S3 RoxWatch9;Roxio Hard Drive Watcher 9; C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe [2006-11-05 159744]
S3 stllssvr;stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [2006-09-14 73728]


#4 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
  • 6,248 posts
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:02:08 PM

Posted 02 April 2009 - 11:28 AM

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

Ensure that you have the latest version of Java Runtime Environment which is currently Java Runtime Environment Version 6 Update 12 (jre-6u12. If you do not have the latest version, follow the instructions below.

Remove the older versions of Java Runtime Environment. Older versions have vulnerabilities that malware can use to infect your system.
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
Download the latest version.
  • Click java.com download page.
  • Under

    Java Downloads for All Operating Systems
    Recommended Version 6 Update 12

    scroll down to Windows and click on Windows XP/Vista/2000/2003 Offline.
  • NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
  • The File Download dialog box appears. Choose the folder location. (Save the file to a known location on your computer, for example, to your desktop).
  • Click Save.
  • If you have previously downloaded this version of JRE, you may be prompted:

    File jre-6ux-windows-i586.exe already exists. Do you want to replace it?

  • Click Yes to replace.
  • Verify that the:

    Name of the file is jre-6u12-windows-i586.exe
    Size is approximately 13.8 MB

  • Close all applications including the browser.
  • Double-click on the saved file icon to start the installation process.
    The installer unpacks the files needed for the installation, which takes less than a minute. After unpacking the installation files, a welcome screen is displayed, the installer presents an option to view the license agreement. Choose Accept the license agreement to continue the installation process
  • Note: Sun Microsystems has partnered with companies that offer various products. The installer may present you with option to install these programs when you install JRE. Make your selections by clicking on the check box next to programs that interest you.
  • Click on Next to continue the installation.
  • The installer displays a Custom Setup screen that allows you to choose program features to set up. We recommend that you keep the default settings unless you are an advanced user who wants more precise control over the components that will be installed.
  • After ensuring that the desired program features are selected, click the Next button to continue with the installation.
  • To test that the JRE is installed, enabled and working properly on your computer, run this test applet from our web site: verify Java has been installed correctly..
Step 3

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Note: On Vista, “Windows Temp” is disabled. To empty “Windows Temp”, ATF-Cleaner must be “Run as an Administrator”.
  • Please download the ATF-Cleaner by Atribune.
  • Double-click ATF-Cleaner.exe to run the program.
  • Check the boxes to the left of:
    • Windows Temp
    • Current User Temp
    • All Users Temp
    • Temporary Internet Files
    • Prefetch (Windows XP) only
    • Java Cache
  • The rest are optional - if you want to remove them all, check Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
  • Click Exit on the Main menu to close the program.
Step 4

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 5

Please download Spybot-S&D©® and install Spybot-S&D©® .
  • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  • Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  • Click the button "Search for Updates".
  • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  • If you encounter any error messages while downloading the updates, manually download them from here.
  • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  • Click the button "Check for Problems".
  • When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 6
  • Please download Ad-Aware Free - Anniversary Edition to your desktop. The Ad-Aware Free - Anniversary Edition installation file will be Ad-AwareAE.exe.
  • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware Free - Anniversary Edition will be installed.
  • When the Ad-Aware Free - Anniversary Edition Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware Free - Anniversary Edition.
  • The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  • When the scan finishes, the Critical Objects tab window appears.
  • Under Scan Results, you will see the list of Critical Objects that Ad-Aware Free - Anniversary Edition found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click Remove.
  • If no Critical Objects are found, click the Privacy Objects tab.
  • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  • Click Remove.
  • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware Free - Anniversary Edition scan.
  • Click Finish.
  • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware Free - Anniversary Edition.
Step 7

I recommend using Spyware Blaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 8

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
  • Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
  • Double-click on mbam-rules.exe to install.
  • On the Scanner tab, make sure the Perform Quick Scan option is selected.
  • Click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully.
  • At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Step 9
  • Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  • Install it and double-click the icon on your desktop to run it.
  • It will ask if you want to update the program definitions, click Yes.
  • Under Configuration and Preferences, click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
  • On the main screen, under Scan for Harmful Software, click Scan your computer.
  • On the left, check C:\Fixed Drive.
  • On the right, under Complete Scan, choose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a summary box will appear. Click OK.
  • Make sure everything in the white box has a check next to it, then click Next.
  • It will quarantine what it found and if it asks if you want to reboot, click Yes.
  • To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  • Please post that information with a new HijackThis log.
Step 10
  • According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).We need to disconnect from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.
    • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
    • Turn your modem off.
    • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Exit all processes and items in your System tray.
Step 11

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):


We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  • Right click on the icon in your System Tray.
  • Click Exit
  • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Windows Defender
  • Click Start > Programs > Windows Defender or launch from the system tray icon.
  • Click on Tools
  • Click on General Settings
  • Scroll down to Real-time protection options
  • Uncheck Turn on Real-time protection (recommended)
  • Click Save
  • Go to Start > Control Panel > Security > Windows Defender, at the bottom of the Window Defender's page, uncheck under Administrator Options, use Windows Defender and then Save.
  • Exit the program.
Note: After all of the fixes are complete, it is very important that you enable Real-time Protection again.

Now we will address the HijackThis fixes.

Step 12

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cab

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 13

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 14

Check your computer with anti-rootkit applications. I recommend avast! antirootkit or Trend Micro RootkitBuster.

Step 15

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  • Detects insecure versions of common/popular programs installed on your computer.
  • Verifies that all Microsoft patches are applied.
  • Assists you in updating, patching, and protecting your computer.
  • Activates additional security features in Sun Java.
  • Runs through your browser. No installation or download is required.
Step 16

A Firewall is an essential part of computer security and you do not appear to have a third party software firewall running on your system. If you have one, and I missed it, please ignore this. The firewalls in Windows XP SP2 and SP3 are more effective than that in SP1, but neither filters outbound traffic (traffic going out from your computer to the Internet). In SP2 and SP3 the firewall is ON by default, but in SP1 it is OFF by default. In Vista, the firewall operates both inbound and outbound, but by default, most outbound filtering in the Windows Vista firewall is turned off.

A third party firewall is generally considered to be more effective and more configurable and usually works on both inbound and outbound traffic.

There are several firewalls that provide better protection than the Windows SP2/SP3 firewalls. Follow these steps to turn off/disable the Windows Firewall before installing a new firewall:
  • Download the new firewall to your desktop.
  • Disconnect from the Internet.
  • Click Start > Control Panel.
  • Switch to Classic View if you have not already done so.
  • Double click on the Windows Firewall icon.
  • Click Off (Not recommended).
  • Install the new Firewall.
Do not attempt to run two software firewalls since like running two antivirus programs, they will possibly cause problems and conflict with each other.

There are a few firewalls available for free that appear to be good and easy to use:For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.

Step 17

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  • the log from MalwareBytes
  • the log from SUPERAntiSpyware
  • a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#5 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
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Posted 19 April 2009 - 05:40 PM

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