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System disabled? Virus?


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4 replies to this topic

#1 mykee

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Posted 22 March 2009 - 11:20 AM

recently got an Ipod and tried to download i tunes as the instructions stated. www.apple.com/ipod/start. Everthing downloads then I get an error message Could not access running windows in safe mode or windows installer not properly installed. So I went to the microsoft site on how to correct it and messed up my system I can't download anything now, my Mcafee says I not protected and when I pull it up I to see whats wrong its a blank screen
I need help! Mykee

I am sorry, the site I posted is confusing, it has adds and it is not clear where to click for download. Registry mechanic is not the tool I mentioned (dont worry, if you installed it, it is only a trial and even if you wanted to change something, you cannot without paying). If you installed this, uninstall it using add/remove programs.

Try to download Malwarebytes from the following link.
http://www.malwarebytes.org/mbam-download.php

Elsie tried to help but she couldn't and sugested I try here

I tried that and said I had 24 virus and they are in quarantine but still not working My security said my Mcafee is turned off, I never turned it off and don't know how to turn it back on? everytime I try to open a screen it shows no text just blank Earlier today I tried a microfoft repair to correct my windows installer problem and I think that is what messed up everything it was a command prompt mslexe/f[p][o][e][d][c][a][u][m][s][v]{package\productcode} it seem to have canceled some settings and programs and I can get them restored. my screen savers are gone and when try to download I get blank screens. My main concern is my security . Any help?? I may have sdisabled something but cant figure out what I did?

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#2 Elise

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Posted 22 March 2009 - 11:27 AM

Link to Mykee's previous topic
http://www.bleepingcomputer.com/forums/ind...=212965&hl=

regards, Elise


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#3 mykee

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Posted 22 March 2009 - 12:59 PM

thanks
Should I turn off my system?

#4 garmanma

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Posted 22 March 2009 - 07:55 PM

OK first off do not start any more topics. It will only get more confusing.
First run ATF cleaner

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Then UPDATE mbam and do a FULL Scan and post the results

Finally run a SAS scan


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 mykee

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Posted 23 March 2009 - 07:48 AM

I got it resplved! My Mcvafee was out of date and just stopped working. I injstalled and new version and everything is back to normal. Thanks for all your support You guys are awsome! :thumbsup:

Edited by mykee, 23 March 2009 - 07:49 AM.





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