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Having trouble installing KASPERSKY


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#1 anirudh215

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Posted 22 March 2009 - 09:44 AM

I just re-installed Windows XP and when I tried to re-install my anti-virus program Kaspersky 2009, the computer said it had installed it after I did the usual required rituals. However, when I double-click the Kaspersky icon, nothing happens. It simply does not open. May I know how to solve this problem? Please and thank you.

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#2 Guest_Abacus 7_*

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Posted 22 March 2009 - 09:49 AM

:flowers:

Try installing it again, would be the first thing that I would do, mate.

But you could look for it in Programs, first? You may have a corrupt Short Cut?

:thumbsup:

Edited by Abacus 7, 22 March 2009 - 09:51 AM.


#3 anirudh215

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Posted 22 March 2009 - 12:02 PM

I've re-installed thrice. Same problem pops up. It shows up on program files though.

#4 Layback Bear

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Posted 22 March 2009 - 12:25 PM

Go to programs,kaspersky, right click, open.

#5 Animal

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Posted 22 March 2009 - 07:22 PM

I would attempt to unintstall it with Revo Uninstaller Then after Revo has done the uninstall. Try reinstalling it.

Use extreme caution when Revo asks about uninstalling registry items. Make sure you know what those items are before saying yes. If in doubt leave them alone.

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#6 anirudh215

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Posted 23 March 2009 - 09:57 AM

Still nothing happened. Now what do I do?

#7 Orange Blossom

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Posted 26 March 2009 - 09:49 PM

This may be related to your infection issues you posted about here: http://www.bleepingcomputer.com/forums/t/213605/computer-not-running-normally/

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log. If you are still experiencing this problem once you have been declared clean, send PM to a moderator to reopen this topic.

Orange Blossom :thumbsup:
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