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My D: drive will not read DVDs now, only CDs


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#1 imageplanet4a

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Posted 21 March 2009 - 11:02 PM

My desktop Dell DIM 4700 D Drive won't read DVDs will read CDs, now.

All of a sudden, my D: PHILIPS DVD+-RW DVD8631 drive will read and burn CDs but won't read my DVDs (and so obviously, my two burning programs don't find any discs in the drive to burn).

How do I get the drives restored? I hope there's a software download, so I don't have to buy and (get) install(ed) a new drive.

Thanks.

Win XP SP3 - Dell DIM 4700 (one disc drive) D: - Pentium 4 512 RAM memory, 160 GB HD, Secuity Shield 2008 A/V Anti-Spy and FW

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#2 the_patriot11

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Posted 21 March 2009 - 11:11 PM

are all the drivers and codecs installed? have you reformatted the drive recently? if this is something that has happenned recently, with no reformatting, my guess would be A: most likely, bad drive. many drives have 2 lenses inside of them, one for the DVD and one for the CDs, your DVD lense is probably no longer functional. or B: it is possible, though not to likely in my mind, that it could be a virus, in which case scanning your computer with a good anti virus may tell you that. IF you have reformatted the hard drive recently, and it hasnt worked since then, then the proper drivers and/or codecs are probably not installed properly.

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#3 imageplanet4a

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Posted 22 March 2009 - 12:18 AM

Thanks.

No I haven't reformatted the hard drive lately or ever.

I can't find (I know that's a bit lame, but true) the CD with the Drivers in it from Dell - aren't there places on the net I can download them? and the codecs I need?

I'll do a complete virus scan including all of the drives overnight (I'm in the USA) - and see - I'll get back to you. :thumbsup:

Edited by imageplanet4a, 22 March 2009 - 12:27 AM.


#4 Platypus

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Posted 22 March 2009 - 07:04 AM

The simplest test is to try to boot from a bootable DVD, such as a Vista install DVD or a Linux Live DVD such as often appear as computer magazine cover disks. The most common cause for the symptom as already mentioned is for the DVD section of a dual laser to fail. If the drive can't read from DVD to boot, then you will know it's faulty and save pointless time and effort with other faultfinding. There's a small possibility that a dirty laser lens could disrupt the DVD operation alone, so a lens clean is also one thing to try.

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#5 DaChew

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Posted 22 March 2009 - 07:44 AM

For your dvd burner to recognize the blanks used, would require support from your drive's firmware

http://support.dell.com/support/downloads/...p;fileid=132121

I use Imgburn and my Benq 1620(same drive as yours) and insert a verbatim 16x dvd+r

Selecting write mode Imgburn gives me this information


BENQ DVD DD DW1620 B7W9 (ATA)
Current Profile: DVD+R

Disc Information:
Status: Empty
Erasable: No
Free Sectors: 2,295,104
Free Space: 4,700,372,992 bytes
Free Time: 510:03:29 (MM:SS:FF)
Supported Write Speeds: 2.4x, 4x, 8x, 12x, 16x

Physical Format Information (ADIP):
Disc ID: MCC-004-00
Book Type: DVD+R
Part Version: 1
Disc Size: 120mm
Maximum Read Rate: Not Specified
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 2,491,711
Last Physical Sector in Layer 0: 0


Pertinet info is bold
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#6 DaChew

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Posted 22 March 2009 - 07:46 AM

also with imgburn I can look at the filter drivers installed and possibly remove bad ones

===============================================
Filter Driver Load Order - ImgBurn v2.4.1.3
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: MxlW2k
Lower Class Filter: ElbyCDFL
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: MxlW2k
File Name: C:\WINDOWS\system32\Drivers\MxlW2k.sys
File Version: 1.0.1.109
File Description: MusicMatch Access Layer KMD
Product Name: MusicMatch Access Layer
Product Version: 1.0.1.109
Company Name: MusicMatch, Inc.
Copyright: Copyright © 2000 MusicMatch, Inc.

Filter Name: ElbyCDFL
File Name: C:\WINDOWS\System32\Drivers\ElbyCDFL.sys
File Version: 4, 2, 0, 0 [4.2.0.0]
File Description: ElbyCDIO Filter Driver
Product Name: CloneCD
Product Version: 4, 2, 0, 0 [4.2.0.0]
Company Name: Elaborate Bytes AG
Copyright: Copyright © 2001, 2002 Elaborate Bytes AG

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
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#7 imageplanet4a

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Posted 23 March 2009 - 06:15 AM

Thanks, Chewy! I used your link to download an updated driver from Dell (I knew there was a download, but I couldn't find it). That did the trick. Now I have full DVD function (read and write) in my CD/DVD D: drive.

btw - I ran a complete virus scan overnight and found nothing.

Thanks again, all, esp. "Chewster," for that link!

:thumbsup:


:flowers:
ip4a

Edited by imageplanet4a, 23 March 2009 - 06:16 AM.





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