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Can't uninstall home search ass, search extender o


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4 replies to this topic

#1 Colby

Colby

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Posted 11 June 2005 - 08:17 PM

I have run sypbot, adware and CWshredder without success. I can't seem to uninstall or even locate Homesearch assistant, searchextender or shopping wizard, even though they are present in my control panel. I have dl hijackthis. Please view the following log and make suggestions! I am computer literate, all I need is directions as what to do with this information. Thank you in advance for your assistance.

Logfile of HijackThis v1.99.1
Scan saved at 9:02:03 PM, on 6/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\crgq32.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\addmx.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
C:\Program Files\eFax Messenger 3.4\J2GTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Heather\LOCALS~1\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\omwxi.dll/sp.html#94115
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {A0E5AE87-7668-2CE9-89A6-1A0AD33F8301} - C:\WINDOWS\system32\winrl.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [addmx.exe] C:\WINDOWS\addmx.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Startup: eFax Live Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
O4 - Startup: eFax Tray Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GTray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.evite.kodakgallery.com/download..._1/axofupld.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - C:\WINDOWS\crgq32.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

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#2 groovicus

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Posted 12 June 2005 - 04:54 PM

This fix is lengthy. Follow the steps carefully, and don't skip anything.

PLEASE PRINT OUT THESE INSTRUCTIONS BEFORE PROCEEDING.
(Click on Printer Icon in the upper LH corner next to the Post Reply button)


Please continue with the next step if you run into a problem with the current one. Just be sure to let me know if any problems occured for each step when you reply.

STEP 1:
Please make sure that you can view all hidden files. Instructions on how to do this can be found here: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/


STEP 2:
Please download CWShredder Version 2.1 here. http://cwshredder.net/bin/CWShredder.exe

Save it to its own folder named CWShredder and place it at the root of your C:\drive along with HijackThis.
Don't run it yet, we will use it later.

STEP 3:
Download AboutBuster from RubbeR DuckY here
http://www.malwarebytes.biz/AboutBuster5.zip



Save it to its own folder named AboutBuster and place it at the root of your C:\drive along with HijackThis.

Double-click AboutBuster.exe and press Update to make sure you have the latest reference file version.

NOTE: You might want to view this AboutBuster tutorial here http://www.besttechie.net/forums/index.php?showtopic=1488
first before running the tool.

Don't run it yet, we will use it later.

STEP 4:
Download and install the latest version of Ad-Aware SE here
.
Please configure the program by following these instructions here. http://www.bleepingcomputer.com/tutorials/use-ad-aware-2007-to-remove-spyware/

Before scanning click on "Check for updates now" to make sure you have the latest reference file.
Don't run it yet, we will use it later.

STEP 5:
Download the eScan Antivirus Toolkit here.
http://www.spywareinfo.dk/download/mwav.exe

Save it to the desktop. This program is 10MB in size.
Don't run it yet, we will use it later.

STEP 6:
Download and install the Ewido Security Suite 3.0

NOTE: The Ewido Security Suite 3.0 utility will not install on Windows 95, 98, ME, or NT. The minimum system requirements for Ewido Security Suite 3.0 is: Windows 2000 or Windows XP. 1.)

Download and install the Ewido Security Suite 3.0 here
http://download.ewido.net/ewido-setup.exe

2.) Double-click on the new Ewido shortcut on the desktop to open the program.
3.) On the upper LH side column, click on the Update button.
(This will update the program with all the latest signature files.)
Don't run it yet, we will use it later.

STEP 7:

You must first STOP and DISABLE the rogue Service:

There are different Display Names to look for:

Workstation NetLogon Service
Remote Procedure Call (RPC) Helper
Remote Access Service
Network Security Service (NSS)


Go to Start => Run and type "Services.msc" (without quotes) then click Ok.

1.) Scroll down and find one of the bad services described above such as: Remote Procedure Call (RPC) Helper
2.) When you find it, double-click on it.
3.) In the next window that opens, click the Stop button, then click on Properties and under the General Tab, change the Startup Type to Disabled.
4.) Now hit Apply and then Ok and close any open windows.

STEP 8:
copy the contents of the Quote Box below to Notepad. Name the file as cwsresfix.reg.
Change the Save as Type to All Files, Save this file on the desktop.
Please DO NOT include the word QUOTE when saving the file.


Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HSA]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SE]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SW]

[-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HSA]

[-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SE]

[-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SW]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\11F?? #????`I] 

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Enum\Root\LEGACY_O.#?´]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\11F?? #????`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\11F#`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\11F #`I]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\?%AF]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\O?rtȲ$]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\O.#?´]





STEP 9:
Please reboot into Safe Mode. For instructions click here
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Get into Safe Mode using the F8 Key on your keyboard:
1.) Locate the F8 key on your keyboard and then reboot your PC. (Start, Shutdown, Restart)
2.) As soon as the monitor screen goes black, immediately start tapping the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3.) Select the option for Safe Mode using the up down arrow keys.
4.) Then press Enter on your keyboard to boot into Safe Mode.
5.) Perform all the cleaning tasks here and when you are done, reboot PC back into normal mode (Windows).

STEP 10:
From Safe Mode, double-click on CWShredder.exe to open it, click the 'Fix->' button (not 'Scan Only') and you'll be prompted that CWShredder will shutdown any Internet Explorer and Windows Media Player windows, click OK to continue and let it run completely to delete anything it finds.
After its scan, click Next, then Exit.

STEP 11:
From Safe Mode, browse to C:\AboutBuster and double click on aboutbuster.exe.
1.) Click Begin Removal and allow the program to run.
2.) After AboutBuster has finished click OK.
It will now open a new page, click on the Protection tab and follow the instructions for protection on that page.
3.) Now click Exit and then click OK to the Logfile created dialog box.

STEP 12:
From Safe Mode, run the eScan Antivirus Toolkit. Please follow these instructions:
1.) Double-click on the mwav.exe file saved to the desktop.
A WinZip Self-Extractor will appear.
2.) Click Unzip, by default it will extract all the program files to new folder called Kaspersky at the root of the C:\drive. (C:\Kaspersky).
3.) A dialog box stating "168 file(s) unzipped successfully" will appear, click OK.
After clicking ok, the eScan AntiVirus Toolkit Utility interface will appear.
4.) With the eScan interface on your desktop, make sure that the boxes under Scan Option, Memory, Registry, Startup Folders, System Folders, Services, are all checked.
5.) Check the Drive box, this will create a another Drive box below it, check this second Drive box as well, now a large window across from the second Drive box appears.
In this window use the drop-down arrow and choose the drive letter of your hard drive, usually C:\.
6.) Below these boxes, make sure the box Scan All Files is checked, not Program Files.
7.) Click the Scan Clean button and let the utility run until it completes a thorough scan of your hard drive.
eScan will delete any viruses or trojans it finds.
8.) When the scan has finished, the top window will read Scan Completed.
To close the interface, click OK, click Exit, then click Exit again.

STEP 13:
From Safe Mode, run the Ewido Security Suite 3.0.

1.) Double-click on the e Ewido shortcut on the desktop to open the program.
2.) On the upper LH side column, click on Scanner.
3.) Click on the + Everything button.
4.) Click on the Start button.
5.) Have the program delete everything it finds.

STEP 14:
From Safe Mode, run the Ad-Aware SE program you downloaded and configured earlier, make sure "Perform full system scan" is checked, let it scan the hard drive and delete all entries it finds.

Run the program again a second time.

STEP 15:
From Safe Mode, double-click on the cwsresfix.reg
you created earlier and when it prompts to merge say yes, and this will clear some registry entries left behind by the process.
Now reboot the PC back into Normal Mode (Windows).

STEP 16:
Go to Start, Run, type in %temp% click OK.
Click Edit, Select All, click File, Delete, now click Yes to send items to Recycle Bin. Now empty Recycle Bin.

STEP 17:
This infection may delete the Windows shell.dll file and the control.exe file.
Make sure you always perform a Windows search for these files after the cleanup.

Go to Start, Search, For Files or Folders, and type in shell.dll.
For Windows XP, it will be found here:

C:\Windows\System32
C:\Windows\System


Now look for the control.exe file.
For Windows XP it will be found here:

C:\Windows\System32

If any of these files are missing in 2000 or XP, they can be replaced from the dllcache folder.

For Windows XP, a replacement can be found here:

C:\Windows\System32\dllcache

Now copy and paste the file(s) from the dllcache folder into the proper folder (shown above) according to your version of Windows.

The files shell.dll and control.exe can also be downloaded. They can be downloaded from here. http://www.spywareinfo.com/~merijn/winfiles.html

Once the file(s) are downloaded extract the file(s) and copy them into the proper folder (shown above) according to your version of Windows.

Please post your HijackThis log, the About:Buster log, the Ewido log for review .

Be sure to tell me how each steps ran or what problems you had with a step.

#3 Colby

Colby
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Posted 14 June 2005 - 09:57 PM

I attempted all the dl and scans you recommended. Here are the probelms I encountered, as well as, the logs you requested. Thank you in advance for all your assistance.

Step 7:

when searching for: Workstation Netlogon Service, Remote Procedure Call RPC Helper, Remote Access service and Network Security Service NSS...

I was unable to locate most of the above except Remote Procedure Call RPC Helper. It wouldn't allow me to stop it. It said "a required entry in registryis missing or an attempt to write to the reg. failed."

Step 11: About Buster would not create a log for me. It produced the following error "Runtime error 339 component 'comct132.ocx' or 1 of its dependents not correctly registered a file missing or invalid.

Step 12: 175 files unzipped vs 168 stated.

Step 13: several infected files indicated an error during cleaning 23 weren't removed.

Step 14: upon second scan everything was clean except "11 negligible objects target families detected on system"

Enclosed are the Hijackthis and Ewido log. As mentioned above I was unable to create a log for Buster. Please advise what I need to do next. Thank you again!

Logfile of HijackThis v1.99.1
Scan saved at 8:57:09 PM, on 6/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
C:\Program Files\eFax Messenger 3.4\J2GTray.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\Heather\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ygzgi.dll/sp.html#94115
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {A0E5AE87-7668-2CE9-89A6-1A0AD33F8301} - C:\WINDOWS\system32\winrl.dll (file missing)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - Startup: eFax Live Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
O4 - Startup: eFax Tray Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GTray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.evite.kodakgallery.com/download..._1/axofupld.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - C:\WINDOWS\mfcxk.exe (file missing)
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:59:25 PM, 6/14/2005
+ Report-Checksum: D51B60EB

+ Date of database: 6/15/2005
+ Version of scan engine: v3.0

+ Duration: 51 min
+ Scanned Files: 67806
+ Speed: 21.87 Files/Second
+ Infected files: 3
+ Removed files: 3
+ Files put in quarantine: 3
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0

+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes

+ Scanned items:
C:\

+ Scan result:
C:\System Volume Information\_restore{F1925A8D-FB69-4F85-9113-F6FAB7BF3B37}\RP293\A0018126.exe -> Trojan.Agent.em -> Cleaned with backup
C:\System Volume Information\_restore{F1925A8D-FB69-4F85-9113-F6FAB7BF3B37}\RP293\A0018128.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
C:\System Volume Information\_restore{F1925A8D-FB69-4F85-9113-F6FAB7BF3B37}\RP293\A0018133.dll -> Spyware.SearchPage -> Cleaned with backup


::Report End

#4 Colby

Colby
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Posted 14 June 2005 - 10:04 PM

I have dl and done all the scans recommended (see previous entry dated today) yet under program files I still can view Search Extender! When I attempt to remove a website comes up and states the following :

"UNINSTALL

We are sorry that you are thinking about uninstalling SmartFinder.
We would like to thank you for using our software.

Since SmartFinder consists of three components, you can uninstall any of these leaving others on your computer.

To turn off Home Search Assistant follow this link.
To turn off Shopping Wizard follow this link.
To turn off Search Extender follow this link.

You can as well completely UNINSTALL SmartFinder by clicking here. "

Please advise

#5 beyondthebreath

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Posted 03 December 2005 - 05:36 PM

has there been a final solution attained?

i have the same BLEEPING problem on my machine!

thank you anyone in advance!




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