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Can only boot in Safe Mode


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9 replies to this topic

#1 zemog13

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Posted 21 March 2009 - 03:17 PM

When I boot normally, it stays up for about 30 seconds and then the blue screen and Fatal System error...status of 0xc00005(0x7c9106c3 0x0052f36c). I have run Malwarebytes while in Safe Mode but it doesn't identify anything.

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#2 DaChew

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Posted 21 March 2009 - 07:59 PM

We can run some scanners from safe mode but how will you load them on the infected computer?
Chewy

No. Try not. Do... or do not. There is no try.

#3 zemog13

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Posted 21 March 2009 - 08:16 PM

I was able to install Malwarebytes in Safe Mode. Wouldn't I be able to insatll others?

#4 DaChew

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Posted 21 March 2009 - 08:36 PM

Many programs require the windows installer and normal mode to install

MBAM is the exception since it has it's own installer

Other scanners are standalone and don't install

My question? Are you using safe mode with networking?

If so try this

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#5 zemog13

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Posted 22 March 2009 - 11:56 AM

autorun.inf;e:;Probably Win32.HLLW.Autoruner.corrupted;Incurable.Moved.;
4DBD37BF.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0C140002;Program.MotherboardMonitor;;
4DBD3EA8.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0C140003;Trojan.DownLoad.13565;Deleted.;
AuthenticationMgr.prc;C:\Program Files\Passwords Plus\Handheld;Modification of BAT.XPEH.144;Moved.;
ESUGUTIL.exe;D:\From ISS Thumb-500Mb\SAV10;Program.RemoteAdmin.origin;;
ExcursionKR.exe\ex1.dll;D:\My Documents\Karaoke\ExcursionKR.exe;Program.MotherboardMonitor;;
ExcursionKR.exe\mIRC.ExCurSioN.exe;D:\My Documents\Karaoke\ExcursionKR.exe;Program.mIRC.612;;
ExcursionKR.exe;D:\My Documents\Karaoke;Archive contains infected objects;Moved.;
25654626.FIL;D:\My Documents\Old C\ROOT\$VAULT$.AVG;Trojan.DownLoad.1294;Deleted.;
25655157.FIL;D:\My Documents\Old C\ROOT\$VAULT$.AVG;Trojan.DownLoad.1294;Deleted.;
48960939.FIL;D:\My Documents\Old C\ROOT\$VAULT$.AVG;Trojan.DownLoad.13564;Deleted.;
setup_IDimagerV4.res\mMSIExec.dll;D:\My Documents\Old C\ROOT\Documents and Settings\All Users\Application Data\{7A1034D7-CB31-4E78-9126-1878CB456E76}\setup_IDima;Win32.HLLW.Autoruner.6456;;
setup_IDimagerV4.res;D:\My Documents\Old C\ROOT\Documents and Settings\All Users\Application Data\{7A1034D7-CB31-4E78-9126-1878CB456E76};Archive contains infected objects;Moved.;
ex-update.exe\mIRC.ExCurSioN.exe;D:\My Documents\Old C\ROOT\Documents and Settings\Yvonne\Desktop\ex-update.exe;Program.mIRC.616;;
ex-update.exe;D:\My Documents\Old C\ROOT\Documents and Settings\Yvonne\Desktop;Archive contains infected objects;Moved.;
mIRC.ExCurSioN.exe;D:\My Documents\Old C\ROOT\Excursion9.5;Program.mIRC.616;;
WxBug.EXE;D:\My Documents\Old C\ROOT\Program Files\AIM\Sysfiles;Adware.Aws;;
cpbrkpie.ocx;D:\My Documents\Old C\ROOT\WINDOWS;Adware.Coupons;;
AuthenticationMgr.prc;D:\My Documents\ROOT\Program Files\Passwords Plus\Handheld;Modification of BAT.XPEH.144;Moved.;
passwordsplus1006-en.exe/Data1.cab\AuthenticationMgr.prc;M:\YLG05-Laptop\temp\for marsinstall\passwordsplus1006-en.exe/Data1.cab;Modification of BAT.XPEH.144;;
\Data1.cab;M:\YLG05-Laptop\temp\for marsinstall;Archive contains infected objects;;
passwordsplus1006-en.exe;M:\YLG05-Laptop\temp\for marsinstall;Archive contains infected objects;Moved.;

#6 zemog13

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Posted 22 March 2009 - 12:07 PM

Don't know if this means anything, but I tried to reboot normally and the error changed from (0x7c9106c3 0x0052f36c) to (0x7c9106c3 0x0069ec24)

#7 DaChew

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Posted 22 March 2009 - 04:55 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download SDFix by AndyManchesta and save it to your desktop.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Double click SDFix.exe and it will extract the files to %systemdrive%
  • (this is the drive that contains the Windows Directory, typically C:\SDFix).
  • DO NOT use it just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Open the SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
  • Copy and paste the contents of the results file Report.txt in your next replyalong with a new HijackThis log.
-- If this error message is displayed when running SDFix: "The command prompt has been disabled by your administrator. Press any key to continue..."
Please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\swreg IMPORT %systemdrive%\SDFix\apps\Enable_Command_Prompt.reg
Press Ok and then run SDFix again.

-- If the Command Prompt window flashes on then off again on XP or Win 2000, please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\FixPath.exe /Q
Reboot and then run SDFix again.

-- If SDFix still does not run, check the %comspec% variable. Right-click My Computer > click Properties > Advanced > Environment Variables and check that the ComSpec variable points to cmd.exe.
%SystemRoot%\system32\cmd.exe

Chewy

No. Try not. Do... or do not. There is no try.

#8 zemog13

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Posted 22 March 2009 - 08:18 PM

Appreciate your help. I needed to work on it tonight,so I gave up and re-installed windows.

#9 DaChew

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Posted 22 March 2009 - 08:42 PM

Thanks for letting us know, your decision was what I would have done myself.
Chewy

No. Try not. Do... or do not. There is no try.

#10 demisse

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Posted 13 October 2010 - 03:18 AM

my problem is the same as your problem so what is he solution
When I boot normally, it stays up for about 30 seconds and then the blue screen and Fatal System error...status of 0xc00005(0x7c9106c3 0x0052f36c). I have run Malwarebytes while in Safe Mode but it doesn't identify anything.




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