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Infected with Spyware


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10 replies to this topic

#1 bxguerr

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Posted 21 March 2009 - 10:29 AM

Hello,

I'm being redirected to other websites when i try to do a search for any antispyware removal programs. I actually had malawarebytes installed but once my pc was infected with the spyware, it stopped working. I still have the install but it wont launch. I also had superspyware installed but its also not working. My pc is also sporadically freezing up. Any help would be greatly appreciated. I am running Windows XP.

Thanks in Advance

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#2 extremeboy

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Posted 21 March 2009 - 10:36 AM

Hello.

Let's try renaming and see if it works. I suspect something nasty involved here. Anyways, let's see if the following will work or not..
  • Open the Malwarebytes' Anti-Malware folder in the Program Files.
  • Right-click on mbam.exe and rename it to Scanner.
  • Change the .exe extension to .scr, .com or .pif. <- Changing to one extension ONLY.
  • Double-click on Scanner.scr/.com/.pif to launch and perform a Quick scan in normal mode.
Let me know if you are able to run it now.

With Regards,
Extremeboy
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#3 bxguerr

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Posted 21 March 2009 - 11:06 AM

Hi thanks for the quick response. I don't have it installed anymore. I was able to download the executable but when i tried to reinstall it, that's when nothing happens. It never launches. I also noticed that my McAfee keeped trying to run a scan, so i've disabled it for the time being.

#4 extremeboy

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Posted 21 March 2009 - 11:18 AM

Hello.

Try renaming the executable into something else such as: random.scr or random.com and see if it can install.

If not, please run the following AS scanner.

Download and Run ATFCleaner

Please download ATF Cleaner by Atribune. This program will clear out temporary files and settings. You will likely be logged out of the forum where you are recieving help.

This program is for XP and Windows 2000 only.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.
If you use Firefox browser also...
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser also...
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Download and Run SUPERAntiSpyware
We will run a scan with SuperAntiSpyware.
  • Download SUPERAntiSpyware to your desktop.
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation. Delete the installer after use.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
    If you encounter any problems while downloading the updates, manually download and unzip them from here.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under Scan for Harmful Software, click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive (or whatever drive your system is installed on).
  • On the right, under Complete Scan, choose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
  • Make sure everything has a checkmark next to it and click Next.
  • A notification will appear saying that "Quarantine and Removal is Complete". Click OK and then click the Finish button to return to the main menu.
  • If asked if you want to reboot, click Yes.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
With Regards,
Extremeboy
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#5 bxguerr

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Posted 21 March 2009 - 11:39 AM

It allowed me to rename it but nothing happened. Im off to a rough start. When I tried to run the ATF Cleaner, I get error: atf cleaner.exe has encountered a problem and needs to close. we are sorry for the inconvience. i get the same error when i try to install the super antispyware.

#6 extremeboy

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Posted 21 March 2009 - 12:01 PM

Hello.

Seems like a nasty infection involved. I think we should move you to the HJT-Malware Removal forum now as this seems to be a nasty infection and will require stronger tools or other tools that are restricted or not as common in this forum.

1st Step: Preparation Guide Before Starting a Topic: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
2nd Step: Starting a Topic in the HJT-Malware Removal forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

EDIT: Let me know if you are able to run DDS. IF not we will try something else.

Good Luck!

With Regards,
Extremeboy

Edited by extremeboy, 21 March 2009 - 12:02 PM.

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#7 bxguerr

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Posted 21 March 2009 - 12:55 PM

Are you moving this thread to another forum, or do i have to create a new one?

#8 bxguerr

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Posted 21 March 2009 - 01:05 PM

I was working with someone from this thread: http://www.bleepingcomputer.com/forums/t/212787/infected-with-spyware/ but he recommended i come here. Basically, I have some kind of spyware. It was redirecting my google searches to some bogus antivirus websites. As mentioned in my other thread, i can download AFT, malawarebytes & superantivirus, but i can't install them. When i try to launch them, either nothing happens (hour glass) or I get an error that says this program has incountered an error and must close. Any help would be greatly appreciated.


Thanks in advance!

#9 extremeboy

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Posted 21 March 2009 - 01:45 PM

You will need to create one.

Take a read at the Preparation Guide Before Starting a Topic and it will explain everything :thumbsup:

Good luck.

With Regards,
Extremeboy
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#10 Orange Blossom

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Posted 21 March 2009 - 10:39 PM

Hello bxguerr,

I have merged the topic you created in the HiJack This forum to your topic here in the Am I Infected forum. I did this because you neglected to post the required logs.

Please go to Step 6 in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
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#11 Orange Blossom

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Posted 26 March 2009 - 09:19 PM

Hello

I see that you were successful in posting your log here: http://www.bleepingcomputer.com/forums/t/213718/infected-with-spyware-cont/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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