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Explorer.exe Application error!


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#1 cap2587

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Posted 21 March 2009 - 09:59 AM

My computer is a Dell Insp 531s running Windows Vista(Unfortunately).

My computer was idle for 1 hr and when I and came back all icons on the desktop were gone and it said explorer.exe application error
the instruction at 0x7637099 referenced memory at 0x7637099. The required data was not placed into memory because of an I/O error status of 0x000000e
so I hit Ctrl Alt Del and got:
Security failure
logon process has failed to create the security option
I then pressed the start up button and the screen went black and did nothing so I shut it down and re booted and that got it working again.

I would like to no what caused this problem and hopefully find a fix. I have run Memtest86 and everything comes back clear with the RAM. There has been some freezing/not responding with my browsing sometimes. Any help would be appreciated

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#2 garmanma

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Posted 21 March 2009 - 10:58 AM

I'd suggest one of these free online scans to ensure that you're not infected:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
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#3 cap2587

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Posted 23 March 2009 - 08:43 PM

I have done a scan with AVG and malwarebytes and both of those came up clean. There is a yellow icon next to the USB Mass Storage device in the device manager. Not sure if that is related, but will try and fix that driver. Any other suggestions? Thanks

#4 usasma

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Posted 24 March 2009 - 06:06 AM

It depends on what the USB Mass Storage Device is. I'd suggest unplugging the device and then rebooting. Then test to see if you're still getting the errors (without the device being plugged in).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 cap2587

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Posted 24 March 2009 - 06:38 AM

The only thing that is plugged into the USB port is a Printer. The Yellow explanation point is always there regardless of what device is plugged in. Is it okay to uninstall the USB Mass Storage driver and when computer starts it will reinstall the driver. Is this risky? is the mass storage device driver related to the mother board. Thanks

#6 usasma

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Posted 24 March 2009 - 07:19 AM

The Mass Storage device is likely to be a media card slot in the printer. And, since there's no card in the reader, it's likely to show this error (but that's not the only reason for the error occurring).

Uninstall the device from Device Manager and reboot - but don' be surprised if it comes back. If so, try it with a card in the reader.

It's also possible that there's a problem with the device and working with it (he printer) disconnected may rid you of the explorer.exe crashes. If this is the case, then you know it's that device that's causing the problem. Try updating the drivers for the printer from the manufacturer's website to see if that helps.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 reginart

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Posted 04 May 2009 - 11:03 PM

I'd suggest one of these free online scans to ensure that you're not infected:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>




i tried one of these antiviruses and got spyware_keyl_activekey .... how do i get rid of it? please help..




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