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Internet Problem Deemed "Mystery" by IT Guy... Can you help?


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#1 mikemus

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Posted 21 March 2009 - 09:14 AM

Hi all,

In trying to fix a problem I've been having for about 2 months, a colleague referred me here, so I hope you can help. I have a Linksys CM100 cable modem connected to a Linksys WRT54G2 router. There is a laptop connected to the router through a wired connection (my roommate's) and my laptop connected via wireless. Both computers are affected by the problem I am about to describe. About 3 months ago my internet connection started slowing down dramatically, finally failing after 4 or 5 days of restarting the router and modem time and time again and numerous releasing & renewing of my IP address (through the CMD prompt method as well as the network connections "repair" method). I had a networking professional from my job come over and look at it and after 3 hours of checking settings, trying different configurations and testing, he said he couldn't find anything wrong and suggested I get a new router. As my hardware was 2 or 3 years old, I figured that was the culprit and replaced both my router and modem. Set everything up and it worked like a charm. For a month or so, then the problem returned.

Here's what happens... I am connected to my network (signal strength Excellent), just checking websites, my mail, etc -- no constant torrent traffic or anything (i do use on occasion). After a while, responses will become delayed, pages will start hanging up and then finally failing to load at all. When this happens, I'm still connected to the router and the router is still connected to the internet but when I try to ping the internet to confirm my connection, it will sometimes fail. In the past week, as this has happened several times at various times of the day, sometimes it has been fixed by resetting the router and modem, but other times it's only started working again by resetting everything, turning off my computer and waiting.

I am only running AVG and HAD WPA2 security on the router, but at a friend's recommendation, I disabled that last night and the speed of the internet connection picked up dramatically, but the problem returned this morning. I'm wondering if someone can tell me what's going on? I've posted my HijackThis log. Many thanks in advance for any help you can provide!

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#2 KoanYorel

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Posted 30 March 2009 - 01:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 02 April 2009 - 01:53 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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