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Help! Multiple Infections


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#1 las16

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Posted 20 March 2009 - 11:47 PM

help! I accidentally clicked on a link that gave me the following viruses:

Virus/spyware 'Mal/WaledPak-A' has been detected.
Virus/spyware 'Troj/Agent-JFK' has been detected.
Virus/spyware 'W32/Waled-BP' has been detected.

I have Sophos Antivirus, and webroot spyspeeper, but they can't remove them.

can anyone help?

Thanks very much!

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#2 boopme

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Posted 21 March 2009 - 09:38 AM

Hello and welcome. Let's give MBAm a shot and get a log.

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 las16

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Posted 21 March 2009 - 05:27 PM

ok, used the Malwarebytes' Anti-Malware. The log file is attached. Unfortunately, it didn't find the virus' that my Sophos is reporting.
Latest Sophos log lists:

20090321 221847 Virus/spyware 'W32/Waled-BP' has been detected.
20090321 221847 Virus/spyware 'Troj/Agent-JFK' has been detected.

The malwarebytes log is pasted below. Any suggestions? Thanks

Malwarebytes' Anti-Malware 1.34
Database version: 1882
Windows 5.1.2600 Service Pack 3

3/21/2009 2:09:24 PM
mbam-log-2009-03-21 (14-09-24).txt

Scan type: Quick Scan
Objects scanned: 91430
Time elapsed: 12 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 11
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{f0d4b230-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23a-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23c-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b15fd82e-85bc-430d-90cb-65db1b030510} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.

#4 boopme

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Posted 21 March 2009 - 08:05 PM

Hello,Ok first reboot if you haven't after that scan. Now lets run these next then Sophos again also. If you haven't, run Sophos from safe mode also.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 las16

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Posted 23 March 2009 - 11:37 AM

ok, installed and ran the two apps you suggested. The SUPER AntiSpyware log is posted below. My Sophos is still reporting the following trojan (and two errors) that it is unable to remove. Do I really have a problem??

20090322 162447 Scanning "C:\WINDOWS\system32\SsiEfr.exe" returned SAV Interface error 0xa0040210: The file could not be accessed.
20090322 162534 Scanning "C:\WINDOWS\system32\wrLZMA.dll" returned SAV Interface error 0xa0040210: The file could not be accessed.
20090322 162622 Virus/spyware 'Troj/Agent-JFK' has been detected.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/22/2009 at 04:25 AM

Application Version : 4.25.1014

Core Rules Database Version : 3808
Trace Rules Database Version: 1763

Scan type : Complete Scan
Total Scan Time : 06:49:56

Memory items scanned : 260
Memory threats detected : 0
Registry items scanned : 5997
Registry threats detected : 0
File items scanned : 62814
File threats detected : 0

Thanks very much for your help!

#6 boopme

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Posted 23 March 2009 - 07:39 PM

Hello,
C:\WINDOWS\system32\SsiEfr.exe"
C:\WINDOWS\system32\wrLZMA.dll"
These 2 files are a part of spysweeper and should not be removed. Perhaps it is a conflict between your 2 programs.

20090322 162622 Virus/spyware 'Troj/Agent-JFK' has been detected. Sophos shoes it should remove this and shows a proceedure. I'm not trying to send you off,but if they say they should remove it,I would ask them why my product isn't doing do.

http://www.sophos.com/security/analyses/vi...ojagentjfk.html
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 las16

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Posted 23 March 2009 - 07:57 PM

Ok, thank you very much for your help. I'll take this up with SOPHOS.

As a side note, I am a college student (and moderately computer savvy) and the university provides the license for SOPHOS and SpySweeper. What tools would you reccomend for antivirus/antispyware beyond the tools you have already recommended? Thanks again for your help!

#8 boopme

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Posted 23 March 2009 - 08:24 PM

You're welcome. I would appreciate you posting back the solution as someone may come along again with this and I would like to know the answer. Thanks.
Along with those 3 ,I have SpywareBlater by Javacool running. It prevents spyware from being installed on your PC. Spywareblaster
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 las16

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Posted 24 March 2009 - 10:53 PM

So the first several times running Sophos it was unable to remove the Trojan Virus. However, after using the programs you suggested, I ran Sophos again and it was finally able to remove th virus without going through any extensive procedure. Thanks again so much for you help!

#10 boopme

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Posted 24 March 2009 - 11:37 PM

That's great news,thanks for the reply.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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