Posted 20 March 2009 - 07:15 PM
I started this note with a helper and ended up not contacting him right so I'm restarting this note and I will post here and not directly to a helper.
Below is my previous original note.
I was asked to send my service id and I received the drivers that I needed. I have downloaded them and I can get the sound to work but again, when I turn off my computer and turn it back on, my sound goes away. Does anyone have a suggestion for me?
Thank you in advance.
I have a Dell computer, which has worked great until about a month ago. At that time, I noticed that I didn't have any sound. I contacted Dell and they worked with me online to correct the problem. After they worked on my computer the sound would be on but when I reboot, the sound didn't work again.
I contacted Dell again and they fixed it again using the "online" technician. Again, when I rebooted the sound wouldn't work. Dell then told me that I needed to get the original disk that came with the computer and look for the drivers in there. Needless to say, my daughter has no idea where the disks are. I again contacted Dell and asked if we could get another disk. They said that they don't have the 2000 disk anymore and that I need to purchase the disk from Windows.
My question is this, is there something else that I can do to fix this before I start looking on purchasing the disk. Is there a place where I can get the driver for this computer online? Or is there anything else that I can do to help fix this problem?
One other thing, I thought that maybe I had gotten a virus or worm when I downloaded Quicktime. That was the only thing that I did differently when I started having trouble with no sound.
I uninstalled Quicktime and any program that had to do with Apple because Dell said that could have been causing the problem. Even after uninstalling these items, I still don't have sound.
One last thing, as I was scrolling through some of the other posts, I noticed that someone had asked if there was a yellow exclamation point on something. When the Dell technician was controlling my mouse and working on my cojmputer, I noticed a yellow exclamation point on something but I couldn't tell you where it was or how to get there.
Thank you for any help that you can give me.