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Random shutdown, probably malware related


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#1 zdog042

zdog042

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Posted 20 March 2009 - 11:47 AM

Hello everybody, and welcome to my first post! I've been unable to figure out what's going on, so I figured I'd turn here. I've used the advice as a lurker at bleepingcomputer.com many many times, so I figured this would be a good place to turn. I'm assuming that this is spyware/virus related, since it seems to be displaying a lot of the signs (slow computer, random restarting, programs that are obvious malware, etc).

On to the story. I'm working on a friend's computer. Apparantely, for the last 6-9 months she's been having an issue with it randomly shutting down, but it doesn't bother her much and she just works around it. She wanted to install Microsoft Office 2007, but whenever we tried the installation would just hang at 0%. I tried the discs on another computer, and I know that they work, so I assumed it was something on her computer. Upon looking closely, I noticed a program called "MalwareRemovalBot", so I assumed that she has spyware.

I installed Malwarebyte's AntiMalware, and did a scan, removing some 200-odd pieces of spyware, including the MalwareRemovalBot. However, the random restart problem has persisted. If I just leave the computer alone, it will stay on without any problems. I can run programs and it may or may not restart. Sometimes I've been able to do a full virus/spyware scan, and other times it restarts while I'm opening up the programs.

The restarts are not resulting in Blue Screens, and I have turned off Window's "Automatic Restart on Error". It just shuts down, as if it ran out of power. However, I left it running all last night, and when I looked at it this morning, it was still going, so I'm pretty sure it's not hardware or power related.

One more thing, recently I've been unable to finish a spyware scan because the computer restarts during the middle of it. It's been frustrating, because I can see some there (MyWebSearch - which I haven't seen cause this problem before) and I can't get rid of it.

Thank you everybody in advance for your help!





DDS (Ver_09-03-16.01) - NTFSx86
Run by Owner at 10:39:58.98 on Fri 03/20/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.107 [GMT -5:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated)
AV: avast! antivirus 4.8.1335 [VPS 090319-0] *On-access scanning enabled* (Updated)
FW: Norton Internet Security 2006 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\HPQ\SHARED\HPQTOA~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\RegistryBooster.exe /S
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPLpr] "c:\program files\synaptics\syntp\SynTPLpr.exe"
mRun: [SynTPEnh] "c:\program files\synaptics\syntp\SynTPEnh.exe"
mRun: [hpWirelessAssistant] "c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [eabconfg.cpl] "c:\program files\hpq\quick launch buttons\EabServr.exe" /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_06\bin\jusched.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\memoni~1.lnk - c:\program files\verizon wireless\v cast music manager\MEMonitor.exe
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.0\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-explorer: NoWindowsUpdate = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} - hxxp://zone.msn.com/bingame/dsh2/default/DinerDash2.1.0.0.68.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - hxxp://fdl.msn.com/zone/datafiles/heartbeat.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-7-8 114768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-2-17 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-2-17 55024]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-7-8 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2008-7-8 138680]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2008-7-8 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2008-7-8 352920]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-2-17 7408]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-2-14 1119888]

=============== Created Last 30 ================

2009-03-19 18:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-03-19 17:44 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-03-19 17:08 <DIR> --d----- c:\windows\pss
2009-03-19 16:13 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-03-19 16:13 <DIR> --d----- c:\docume~1\owner\applic~1\SUPERAntiSpyware.com
2009-03-19 12:51 <DIR> --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-03-19 12:51 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-19 12:51 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-19 12:51 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-19 12:51 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-14 10:26 <DIR> --d----- c:\windows\SxsCaPendDel
2009-03-13 18:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SITEguard
2009-03-13 18:00 <DIR> --d----- c:\program files\common files\iS3
2009-03-13 18:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\STOPzilla!
2009-03-13 17:36 <DIR> --d----- c:\docume~1\owner\applic~1\Uniblue
2009-03-10 17:25 144,896 -------- c:\windows\system32\dllcache\schannel.dll
2009-03-10 08:56 1,317,407 a------- C:\lxcgUNST.csv
2009-03-10 08:55 0 a------- C:\.autoreg
2009-03-01 22:42 280 a------- c:\windows\game.ini
2009-03-01 22:18 <DIR> --d----- c:\program files\Activision
2009-02-25 08:50 8,461,312 -------- c:\windows\system32\dllcache\shell32.dll

==================== Find3M ====================

2009-03-09 21:47 66,608 a------- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2009-02-09 06:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 06:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 22:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2006-07-01 02:36 0 a------- c:\docume~1\owner\applic~1\wklnhst.dat
2003-08-05 11:41 53,248 ac------ c:\windows\inf\ap561.exe
2002-11-26 16:24 32,768 ac------ c:\windows\inf\Remove561.exe
2002-11-22 15:56 118,784 ac------ c:\windows\inf\ShowBmp.exe
2002-10-29 18:07 36,864 ac------ c:\windows\inf\Setup8a.exe
2002-10-01 14:43 119,798 ac------ c:\windows\inf\spca561.sys
2008-11-12 20:34 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008111220081113\index.dat
2007-05-23 20:34 32,768 a--sh--- c:\windows\temp\cookies\index.dat
2007-05-23 20:34 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2007-05-23 20:34 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 10:40:55.20 ===============

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#2 KoanYorel

KoanYorel

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Posted 29 March 2009 - 08:09 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 01 April 2009 - 06:12 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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