Posted 19 March 2009 - 01:56 PM
Past history, daughter's laptop was completely overtaken by the 360 virus. so we did a PC recovery from her start menu on the 17th and everything seemed fantastic. Got rid of the 360. So of course I ran a malwarebytes scan and it found a hijack start menu virus, which we removed. Everything seemed fine. worked on the computer, working great. Turned it off last night, this morning turned on, came up to a black screen with password requested. Now, we have not set any password on the machine and the password requested looks like the type when you go into the BIOS menu. But we never did anything like that. Is there is anything we can do? The system will not start up from the boot disk (I have the original XP disk). After 2 guesses at the password the system is disabled and the only option is to turn it off and back on again. At the splash screen, where the options of escape or F10 to enter the setup menu is offered, if those options are attempted, it still only brings up the password screen. Also in the XP professional suite, it said to press F11 to re-enter the PC recovery console, but this also does not work.
Any suggestions would be greatly appreciated. You guys do an awesome job here!