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Lowell groups 'Special Service' on my home Tel line


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2 replies to this topic

#1 lee400

lee400

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  • Local time:05:44 AM

Posted 19 March 2009 - 03:08 AM

Phoned a company regarding an unpaid mobile phone debt got cut off as soon as someone answered and heard feedback through speakers of one of my Pcs phoned them straight back and spoke to someone regarding the debt, did not think much about it at the time but when I recieved my telephone bill there was the number and the description of the call was 'special service' now they were definately connected in some way to my home network and if I hadnt phoned them would they still be connected? Or maybe they still are but from another number. Could someone check the logs and give me some advice because to me there seems to be quite a few 'remote access services running and I have never accessed any of my pcs remotely. Thanks!

DDS (Ver_09-03-16.01) - NTFSx86
Run by Lee at 7:43:12.09 on 19/03/2009
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_12

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360\Engine\3.0.0.134\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Norton 360\Engine\3.0.0.134\ccSvcHst.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\CCleaner\CCleaner.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Registry Mechanic\regmech.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Lee\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.0.0.134\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.0.0.134\IPSBHO.DLL
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.0.0.134\coIEPlg.dll
mPolicies-system: EnableInstallerDetection = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableSecureUIAPaths = 0 (0x0)
mPolicies-system: EnableVirtualization = 0 (0x0)
mPolicies-system: ValidateAdminCodeSignatures = 1 (0x1)
mPolicies-system: FilterAdministratorToken = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {99FE5072-78AA-4FEE-89BA-69A5FA55343F} - hxxp://download.microsoft.com/download/B/3/A/B3A2EA73-793D-4ABE-992D-C81140384044/igdtoolx.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.0.0.134\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\lee\appdata\roaming\mozilla\firefox\profiles\m1smfd6i.default\
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 hotcore3;hc3ServiceName;c:\windows\system32\drivers\hotcore3.sys [2009-1-29 40368]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0300000.086\SymEFA.sys [2009-3-19 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0300000.086\BHDrvx86.sys [2009-3-19 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0300000.086\cchpx86.sys [2009-3-19 482352]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090310.003\IDSvix86.sys [2009-3-19 292912]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-19 101936]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0300000.086\symndisv.sys [2009-3-19 39984]
S3 FA31x;Netgear FA311/312 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\FA31xND5.SYS [2001-4-17 16025]
S3 rt61x86;Sitecom RT61 Wireless Network Driver for Windows Vista;c:\windows\system32\drivers\netr61.sys [2007-9-28 316928]

=============== Created Last 30 ================

2009-03-19 06:21 406,903,544 a------- C:\Nero-7.11.10.0_all_update.exe
2009-03-19 06:20 <DIR> --d----- C:\backups
2009-03-19 05:33 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-03-19 05:33 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-19 05:33 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-03-19 05:33 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-19 05:33 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-03-19 05:33 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-19 05:33 <DIR> --d----- c:\program files\Symantec
2009-03-19 05:31 <DIR> --d----- c:\windows\system32\drivers\N360
2009-03-19 05:31 <DIR> --d----- c:\program files\Norton 360
2009-03-19 05:31 <DIR> --d----- c:\program files\NortonInstaller
2009-03-16 09:36 <DIR> --d----- c:\users\lee\appdata\roaming\Malwarebytes
2009-03-16 09:36 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-16 09:35 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-16 09:35 <DIR> --d----- c:\programdata\Malwarebytes
2009-03-16 09:35 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-16 09:35 <DIR> --d----- c:\progra~2\Malwarebytes
2009-03-16 08:59 161,792 a------- c:\windows\SWREG.exe
2009-03-16 08:59 98,816 a------- c:\windows\sed.exe
2009-03-16 08:43 <DIR> --d----- C:\SDFix
2009-03-11 09:31 268,288 a------- c:\windows\system32\schannel.dll
2009-03-11 09:31 2,033,152 a------- c:\windows\system32\win32k.sys
2009-03-10 23:02 <DIR> --d----- c:\users\lee\appdata\roaming\Astroburn
2009-03-10 23:01 717,296 a------- c:\windows\system32\drivers\sptd.sys
2009-03-10 22:20 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-03-10 20:11 13,576 a------- c:\windows\system32\wnaspi32.dll
2009-03-10 20:10 <DIR> --d----- c:\program files\7tools
2009-03-10 19:30 <DIR> --d----- c:\programdata\msat
2009-03-10 19:30 <DIR> --d----- c:\program files\Microsoft Corporation
2009-03-10 19:30 <DIR> --d----- c:\progra~2\msat
2009-03-10 17:07 10,475,008 -----r-- c:\windows\system32\RTLCPL.exe
2009-03-10 17:07 3,804,416 -----r-- c:\windows\system32\drivers\alcxwdm.sys
2009-03-10 17:07 157,184 -----r-- c:\windows\system32\RtlCPAPI.dll
2009-03-10 17:07 141,016 -----r-- c:\windows\system32\alsndmgr.wav
2009-03-10 17:07 90,112 -----r-- c:\windows\soundman.exe
2009-03-10 17:07 40,960 -----r-- c:\windows\system32\ChCfg.exe
2009-03-10 17:07 18,776,064 -----r-- c:\windows\system32\alsndmgr.cpl
2009-03-10 17:07 <DIR> --d----- c:\program files\Realtek Sound Manager
2009-03-10 17:07 <DIR> --d----- c:\program files\AvRack
2009-03-10 17:07 164 -----r-- c:\windows\avrack.ini
2009-03-10 17:07 <DIR> --d----- c:\program files\Realtek AC97
2009-03-10 17:06 307,200 -----r-- c:\windows\alcupd.exe
2009-03-10 17:06 217,088 -----r-- c:\windows\alcrmv.exe
2009-03-10 16:50 74,496 a------- c:\windows\system32\drivers\Rtlnicxp.sys
2009-03-10 16:50 <DIR> --d----- c:\windows\OPTIONS
2009-03-10 16:49 <DIR> --d----- c:\program files\common files\SWF Studio
2009-03-10 00:00 <DIR> --d----- c:\programdata\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-03-10 00:00 <DIR> --d----- c:\progra~2\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-03-09 23:54 <DIR> --d----- c:\programdata\PCSettings
2009-03-09 23:54 <DIR> --d----- c:\progra~2\PCSettings
2009-03-09 23:54 <DIR> --d----- c:\programdata\Norton
2009-03-09 23:54 <DIR> --d----- c:\progra~2\Norton
2009-03-09 23:53 <DIR> --d----- c:\programdata\NortonInstaller
2009-03-09 23:53 <DIR> --d----- c:\progra~2\NortonInstaller
2009-03-08 00:35 <DIR> --d----- c:\programdata\Raxco
2009-03-05 11:09 <DIR> --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-03-05 11:09 <DIR> --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-03-05 10:55 <DIR> --d----- C:\N360_BACKUP
2009-03-05 10:50 <DIR> --d----- c:\users\lee\appdata\roaming\Symantec
2009-03-05 10:43 <DIR> --d----- c:\programdata\Symantec
2009-03-05 10:43 <DIR> --d----- c:\progra~2\Symantec
2009-03-05 10:32 <DIR> --d----- c:\windows\LMI2056.tmp
2009-03-05 08:26 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-03-05 03:29 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-03-05 03:29 7,680 a------- c:\windows\system32\spwmp.dll
2009-03-05 03:29 4,096 a------- c:\windows\system32\msdxm.ocx
2009-03-05 03:29 4,096 a------- c:\windows\system32\dxmasf.dll
2009-03-04 05:09 <DIR> --d----- c:\windows\McAfee.com
2009-03-01 02:40 <DIR> --d----- c:\users\lee\Zero G Registry
2009-02-28 21:47 47,616 a------- C:\clichart.doc
2009-02-28 21:16 <DIR> --d----- C:\usr
2009-02-28 20:39 <DIR> --d-h--- c:\program files\Zero G Registry
2009-02-28 19:59 <DIR> --d----- c:\program files\U.S. Robotics
2009-02-28 01:46 <DIR> --d----- c:\programdata\CheckPoint
2009-02-28 01:46 <DIR> --d----- c:\program files\Zone Labs
2009-02-28 01:46 <DIR> --d----- c:\progra~2\CheckPoint
2009-02-28 01:46 <DIR> --d----- c:\windows\Internet Logs
2009-02-27 20:47 <DIR> --d----- c:\programdata\Windows Genuine Advantage
2009-02-27 20:44 <DIR> --d----- C:\MGADiagToolOutput
2009-02-27 20:42 <DIR> --d----- c:\programdata\Office Genuine Advantage
2009-02-27 18:12 276 a------- c:\windows\system\cmicnfg.ini
2009-02-27 15:51 49,152 a------- c:\windows\system32\E_DCINST.DLL
2009-02-27 15:51 75,264 a------- c:\windows\system32\E_FLBBIE.DLL
2009-02-27 15:50 62,976 a------- c:\windows\system32\E_FD4BBIE.DLL
2009-02-27 15:49 <DIR> --d----- c:\programdata\EPSON
2009-02-27 15:49 <DIR> --d----- c:\progra~2\EPSON
2009-02-27 15:46 61,952 a------- c:\windows\system32\escwiad.dll
2009-02-27 15:46 <DIR> --d----- c:\program files\epson
2009-02-24 17:17 69 a------- c:\windows\NeroDigital.ini
2009-02-24 17:08 <DIR> --d----- c:\users\lee\appdata\roaming\DriverCure
2009-02-24 17:08 <DIR> --d----- c:\programdata\ParetoLogic
2009-02-24 17:08 <DIR> --d----- c:\programdata\DriverCure
2009-02-24 17:08 <DIR> --d----- c:\progra~2\ParetoLogic
2009-02-24 17:08 <DIR> --d----- c:\progra~2\DriverCure
2009-02-23 15:59 231,176 a------- c:\windows\system32\PDBoot.exe
2009-02-22 05:02 <DIR> --d----- c:\program files\NETGEAR
2009-02-22 05:01 <DIR> --d----- c:\windows\Downloaded Installations
2009-02-22 01:12 <DIR> --d----- c:\programdata\Motive
2009-02-22 01:12 <DIR> --d----- c:\program files\common files\Motive
2009-02-22 01:11 <DIR> --d----- c:\program files\BT Broadband Desktop Help
2009-02-21 15:11 <DIR> --d----- C:\TrendMicro_TIS_17.00_en-US_32-bit
2009-02-21 11:43 <DIR> --d----- c:\program files\Trend Micro
2009-02-21 11:29 66,644,872 a------- C:\TrendMicro_TIS_17.00_en-US_32-bit.exe
2009-02-21 07:53 <DIR> --d----- c:\users\lee\.housecall6.6
2009-02-21 07:29 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-21 01:00 <DIR> --d----- c:\users\lee\appdata\roaming\F-Secure
2009-02-21 00:55 572,512 a------- c:\windows\system32\msvcp50.dll
2009-02-21 00:54 <DIR> --d----- c:\program files\F-Secure Internet Security
2009-02-21 00:53 <DIR> --d----- c:\programdata\fssg
2009-02-21 00:53 <DIR> --d----- c:\progra~2\fssg
2009-02-21 00:52 <DIR> --d----- c:\programdata\f-secure
2009-02-21 00:52 <DIR> --d----- c:\progra~2\f-secure
2009-02-21 00:52 88,293,000 a------- C:\fs2009.exe
2009-02-20 23:20 <DIR> --d----- c:\program files\BT Home Hub
2009-02-20 22:05 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2009-02-20 22:05 1,645,568 a------- c:\windows\system32\connect.dll
2009-02-20 22:04 428,544 a------- c:\windows\system32\EncDec.dll
2009-02-20 22:04 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-20 22:04 293,376 a------- c:\windows\system32\psisdecd.dll
2009-02-20 22:04 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-02-20 22:04 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-20 22:04 57,856 a------- c:\windows\system32\MSDvbNP.ax
2009-02-20 22:04 147,456 a------- c:\windows\system32\Faultrep.dll
2009-02-20 22:04 125,952 a------- c:\windows\system32\wersvc.dll
2009-02-20 22:04 425,472 a------- c:\windows\system32\PhotoMetadataHandler.dll
2009-02-20 22:04 712,704 a------- c:\windows\system32\WindowsCodecs.dll
2009-02-20 22:04 347,136 a------- c:\windows\system32\WindowsCodecsExt.dll
2009-02-17 17:47 <DIR> --d----- c:\program files\Smart PC Utilities
2009-02-17 17:07 <DIR> --d----- c:\users\lee\SecurityScans
2009-02-17 11:45 97,800 a------- c:\windows\system32\infocardapi.dll
2009-02-17 11:45 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-02-17 11:45 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-02-17 11:45 622,080 a------- c:\windows\system32\icardagt.exe
2009-02-17 11:45 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-02-17 11:45 11,264 a------- c:\windows\system32\icardres.dll
2009-02-17 11:45 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-02-17 11:45 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-02-17 11:29 96,760 a------- c:\windows\system32\dfshim.dll
2009-02-17 11:29 282,112 a------- c:\windows\system32\mscoree.dll
2009-02-17 11:29 41,984 a------- c:\windows\system32\netfxperf.dll
2009-02-17 11:28 158,720 a------- c:\windows\system32\mscorier.dll
2009-02-17 11:28 83,968 a------- c:\windows\system32\mscories.dll

==================== Find3M ====================

2009-03-19 05:33 86,016 a------- c:\windows\inf\infstrng.dat
2009-03-19 05:33 86,016 a------- c:\windows\inf\infstor.dat
2009-03-19 05:33 51,200 a------- c:\windows\inf\infpub.dat
2009-02-22 05:13 16,025 a------- c:\windows\system32\drivers\FA31xND5.SYS
2009-02-16 19:54 218,112 a------- C:\HijackThis.exe
2009-02-16 19:53 331,857 a------- C:\GetSystemInfo.exe
2009-02-08 00:26 235,840 a------- c:\windows\system32\drivers\truecrypt.sys
2009-01-30 11:46 20,747 a------- c:\windows\system32\drivers\AegisP.sys
2009-01-27 21:22 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2009-01-27 21:13 665,600 a------- c:\windows\inf\drvindex.dat
2009-01-27 20:53 174 a--sh--- c:\program files\desktop.ini
2009-01-27 20:36 101,888 a------- c:\windows\system32\ifxcardm.dll
2009-01-27 20:36 82,432 a------- c:\windows\system32\axaltocm.dll
2009-01-27 20:08 152,576 a------- c:\windows\system32\SPWizUI.dll
2009-01-27 20:08 47,560 a------- c:\windows\system32\SPReview.exe
2009-01-27 19:53 1,524,736 a------- c:\windows\system32\wucltux.dll
2009-01-27 19:52 83,456 a------- c:\windows\system32\wudriver.dll
2009-01-27 19:52 162,064 a------- c:\windows\system32\wuwebv.dll
2009-01-27 19:52 31,232 a------- c:\windows\system32\wuapp.exe
2009-01-15 10:05 911,872 a------- c:\windows\system32\wininet.dll
2009-01-15 10:05 43,008 a------- c:\windows\system32\licmgr10.dll
2009-01-15 10:04 18,944 a------- c:\windows\system32\corpol.dll
2009-01-15 10:04 109,056 a------- c:\windows\system32\iesysprep.dll
2009-01-15 10:04 132,096 a------- c:\windows\system32\ieUnatt.exe
2009-01-15 10:04 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-01-15 10:04 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-01-15 10:04 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-01-15 10:04 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-01-15 10:03 420,352 a------- c:\windows\system32\vbscript.dll
2009-01-15 10:03 72,704 a------- c:\windows\system32\admparse.dll
2009-01-15 10:03 71,680 a------- c:\windows\system32\iesetup.dll
2009-01-15 10:03 66,560 a------- c:\windows\system32\wextract.exe
2009-01-15 10:02 169,472 a------- c:\windows\system32\iexpress.exe
2009-01-15 10:01 34,304 a------- c:\windows\system32\imgutil.dll
2009-01-15 10:00 48,128 a------- c:\windows\system32\mshtmler.dll
2009-01-15 10:00 45,568 a------- c:\windows\system32\mshta.exe
2009-01-15 09:50 156,160 a------- c:\windows\system32\msls31.dll
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2003-09-29 05:20 27,264 -------- c:\windows\inf\rndismpk.sys
2003-09-29 05:20 11,136 -------- c:\windows\inf\usb8023k.sys

============= FINISH: 7:46:06.98 ===============

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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 29 March 2009 - 10:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 01 April 2009 - 03:09 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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