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infected by mujemele


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6 replies to this topic

#1 shayeh

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Posted 18 March 2009 - 10:37 AM

Hi,

I'm new here and I appreciate the detailed help that you gave to other members. I hope that you can help me as well.

I am running windows XP ver3 on a generic pc.

It seems that I have been infected by the mujemele virus. Symptoms are: strange popups occuring, a general slowdown of system, and, when I run process explorer against rundll32 and look at the properties it shows mujemele.

Anyway, can somebody please help me thru the steps of identifying, isolating and removing the infection(s)

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#2 shayeh

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Posted 18 March 2009 - 10:39 AM

I should also add that I have AVG pro installed.

#3 boopme

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Posted 18 March 2009 - 03:19 PM

Hi would you run and post back an MBAM log please.
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#4 shayeh

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Posted 18 March 2009 - 03:54 PM

Thank you for your response.

Prior to your response I had already run MBAM and it removed a whole bunch of malware and viruses. In essance it seemed that the problem was solved, except for one thing. I can not get auto updates of windows. When I try changing the status in security center to auto-update it tells me that I have to do it manually in control panel under "system". When I do it in control panel, it looks like it accepted the change but it really didn't because the security center still comes up with an alert.

Anyway, I searched a little on microsoft site and they say to correct it using services.msc. When I look at the properties of Automatic Updates it is set to disabled. When I try to change it to Automatic it tells me that access is denied and it will not allow me to turn it on.

The same applies to BITS (in services).

So, attached here is the current log of MBAM and I eagerly await any further directions.

============================================================

Malwarebytes' Anti-Malware 1.34
Database version: 1865
Windows 5.1.2600 Service Pack 3

3/18/2009 4:36:32 PM
mbam-log-2009-03-18 (16-36-32).txt

Scan type: Quick Scan
Objects scanned: 74141
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

=================================================

Best regards,
Shaye

#5 DaChew

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Posted 18 March 2009 - 04:10 PM

Would you post the MBAM log that shows the infection?
Chewy

No. Try not. Do... or do not. There is no try.

#6 shayeh

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Posted 18 March 2009 - 04:43 PM

stupid me, I deleted the prior logs. In between a couple of reboots they were removed from recycle bin as well.

#7 boopme

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Posted 18 March 2009 - 06:56 PM

OK, please run ATF and SAS next then.
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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