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CD DVD/RW not recognized


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#1 Carolinajohn63

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Posted 18 March 2009 - 09:10 AM

OK. I had problems with my computer and had to correct some issues. Now my CD DVD will not be recognized by my computer.
I insert a disk and the green light comes on, however nothing auto runs.

I open my computer and the CD/DVD is not on the list.

I downloaded the drivers and when I try to re-install I get a message that states "You don't have administrative rights to process, or device not recognized"

I am logged in as an administrator.

I have a Dell latitude D630.
CD is a Sony CDRWDVD CRX880A.

I have deleted the CDROM in device manager and tried to re-install and I continue to get the same message.

Help?

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#2 E-Mu

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Posted 18 March 2009 - 09:13 AM

Hi,

If you are using Windows Vista, use Right-Click and 'Run as Administrator' when trying to install the drivers.
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#3 Carolinajohn63

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Posted 18 March 2009 - 09:14 AM

Oh sorry, I have windows XP professional

#4 Elise

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Posted 18 March 2009 - 09:22 AM

What problems did you have before this one? Was anything malware-related? Because in XP, if your account (as stated) has administrator rights, windows should prompt found new hardware, etc. and let you install your drivers without any problem.
When you restart your PC, does the found new hardware come up and when exactly do you get the error-message?
Did you open your computer-case before problems with CD/DVD (could it be possible the cd/dvd is not correctly plugged in)?

Maybe it would not hurt to do some extra malware scans (malwarebytes antimalware, or online scanners as ESET, Panda, Kaspersky) to get the assurance your system is clean.

regards, Elise


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#5 hamluis

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Posted 18 March 2009 - 10:15 AM

You can always try the upper/lower filters deletion...after backing up your registry.

Upper & Lower Filters - http://delltrain.wordpress.com/2008/07/15/...d-lower-filter/

A suggestion has been made that involves modifying the registry. Modifying the registry can be dangerous (and can render your system unbootable) so it's advisable that you make a backup of the registry before proceeding.

Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
Go to http://www.snapfiles.com/get/ERUNT.html and download ERUNT. (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

Install ERUNT by following the prompts (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later).

Start ERUNT (either by double clicking on the desktop icon or choosing to start the program at the end of the setup).

Choose a location for the backup (the default location is C:\WINDOWS\ERDNT which is acceptable).

Make sure that at least the first two check boxes are ticked, press OK, press YES to create the folder.

Registry Modifications: For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986

Louis

Edited by hamluis, 18 March 2009 - 10:15 AM.


#6 DSTM

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Posted 18 March 2009 - 10:28 AM

Hi Carolinajohn63. I had this exact problem,only yesterday. In my case it turned out to be an Error 39.
Can I suggest, you go into Local Disc C. Select Properties > Hardware,and highlight your CD Burner,and it may give you an error, and tell you exactly what the problem is.Worth a quick check. Hope this helps. :thumbsup:
In my case it involved upper and Lower Filters deletion. As Hamluis stated be very careful if you enter the registry.Double check any Keys before you delete.


















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