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Can't Expand a Folder


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#1 alanpaul

alanpaul

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Posted 10 June 2005 - 05:20 PM

My anti-virus software keeps returning "can't scan" messages for several files that are in subfolders of my Temporary Internet Files folder. When I try to open the folder, none of the subfolders are visible and the "expand folder"option is unavailable. Any advice would be appreciated!

Thanks

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#2 Rimmer

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Posted 10 June 2005 - 11:28 PM

I would delete everything in your temp internet files folder.
  • Clean your internet cache and temporary files:
    Click Start and Run then type in cleanmgr this will start the windows disk cleanup tool.
    Tick the boxes beside Temporary internet Files, Recycle Bin and Temporary Files then click OK
Then run your anti-virus and the following progs in safe mode -

Do you have any anti-spyware installed? If not download and update all of the following:Reboot your computer in Safe Mode and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode

See if that helps :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
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