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Virus or what?


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#1 webbinator

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Posted 17 March 2009 - 08:39 AM

This is on my laptop running XP. Everything with the laptop works fine except the browsers. I have IE and Firefox with Firefox being the one I always use. Last week I went to use the computer and the browser will load, but won't go anywhere. The indicator in the upper corner just spins and the page stays blank. Also, when I try to use IE, it does the same thing. It also won't let me change the start page. I assume the problem is related to IE and it's rolling over to Firefox. Now here is the kicker, when I run my virus scanner (AVG) it doesn't find anything, but the issue goes away and the browser work fine. That is until I restart the computer. Then the browsers act up again, until I run the virus scan. I've also ran Ad-aware and Malwarebytes' Anti-Malware with those finding nothing abnormal either. Any advice on where to go next will be greatly appreciated.

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#2 quietman7

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Posted 17 March 2009 - 11:01 AM

Are you establishing Internet connectivity? Can you update your anti-virus?
If not, that may be the reason IE and Firefox are not connecting to web sites.

Troubleshoot Internet Connection
Troubleshooting Internet Connection Problems
Internet Connection Center Tests
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#3 webbinator

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Posted 17 March 2009 - 11:36 AM

Yes, I am connected. I can't update anti-virus until I run the scan and get the browser working again. I can also download e-mail from my provider at any time with no problem.

#4 quietman7

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Posted 17 March 2009 - 11:41 AM

What version of Malwarebytes' Anti-Malware and database are you using?

Please download and scan with Dr.Web CureIt.
Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply.

Note: Since you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save Dr.Web CureIt (launch.exe) to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then run the program. If you cannot transfer to or install on the infected machine, try running directly from the flash drive or CD.

Edited by quietman7, 17 March 2009 - 11:41 AM.

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#5 webbinator

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Posted 17 March 2009 - 12:51 PM

OK, I'll do the scan tonight and post the results. Thanks for your help.

Webb

#6 quietman7

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Posted 17 March 2009 - 02:07 PM

Good luck.
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#7 webbinator

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Posted 17 March 2009 - 06:49 PM

The version of Anti Malware is 1.34 and the data base is 1749.


Here is the result from the Dr. Web CureIt scan:



inetchk.exe;C:\Program Files\music_now;Trojan.Click.2093;Deleted.;
nutilities.dll;C:\Program Files\NoAdware;Trojan.NtRootKit.103;Deleted.;
AOLCINST.EXE\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH\AOLCINST.EXE;Adware.Gdown;;
AOLCINST.EXE;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH;Archive contains infected objects;Moved.;
PPCInstall.dll;C:\Program Files\Online Services\PeoplePC;Probably STPAGE.Trojan;Incurable.Moved.;
SP31524.exe/musicnow1.exe\data008;C:\SWSetup\AOLMN\SP31524.exe/musicnow1.exe;Trojan.Click.2093;;
\musicnow1.exe;C:\SWSetup\AOLMN;Archive contains infected objects;;
SP31524.exe;C:\SWSetup\AOLMN;Archive contains infected objects;Moved.;
brandit.exe;C:\SWSetup\BrandIt\Disk1;Probably STPAGE.Trojan;Incurable.Moved.;
cakemania-setup.exe/data030\data002;C:\SWSetup\HPGame\games\cakemania-setup.exe/data030;Adware.SpywareStorm;;
data030;C:\SWSetup\HPGame\games;Archive contains infected objects;;
cakemania-setup.exe;C:\SWSetup\HPGame\games;Archive contains infected objects;Moved.;
A0020153.exe\data002;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP201\A0020153.exe;Trojan.NtRootKit.103;;
A0020153.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP201;Archive contains infected objects;Moved.;
A0020154.exe\data002;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP201\A0020154.exe;Trojan.NtRootKit.103;;
A0020154.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP201;Archive contains infected objects;Moved.;
A0021223.dll;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP207;Trojan.NtRootKit.103;Deleted.;
A0021224.exe\data002;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP207\A0021224.exe;Trojan.NtRootKit.103;;
A0021224.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP207;Archive contains infected objects;Moved.;
A0021915.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP212;Probably STPAGE.Trojan;Incurable.Moved.;
A0021993.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Trojan.Click.2093;Deleted.;
A0021994.dll;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Trojan.NtRootKit.103;Deleted.;
A0021995.EXE\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215\A0021995.EXE;Adware.Gdown;;
A0021995.EXE;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Archive contains infected objects;Moved.;
A0021996.exe/musicnow1.exe\data008;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215\A0021996.exe/musicnow1.exe;Trojan.Click.2093;;
\musicnow1.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Archive contains infected objects;;
A0021996.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Archive contains infected objects;Moved.;
A0021998.exe/data030\data002;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215\A0021998.exe/data030;Adware.SpywareStorm;;
data030;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Archive contains infected objects;;
A0021998.exe;C:\System Volume Information\_restore{3A579F61-82CF-4117-919A-DB7B394CD5BC}\RP215;Archive contains infected objects;Moved.;


Thanks again for your help.

#8 quietman7

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Posted 18 March 2009 - 09:30 AM

Your MBAM log indicates you are using an outdated database version 1749. Please update to the most current one (1862). Since you cannot use the Internet, manually download the definition updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then just double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Perform a new Quick Scan in normal mode and make sure you reboot afterwards. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#9 webbinator

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Posted 18 March 2009 - 09:43 AM

Will do.

Thanks

#10 webbinator

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Posted 18 March 2009 - 06:14 PM

Here is the latest scan:

Malwarebytes' Anti-Malware 1.34
Database version: 1826
Windows 5.1.2600 Service Pack 2

3/18/2009 7:11:55 PM
mbam-log-2009-03-18 (19-11-55).txt

Scan type: Quick Scan
Objects scanned: 70810
Time elapsed: 4 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 quietman7

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Posted 18 March 2009 - 08:28 PM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.

Also let me know how your computer is running and if there are any more reports/signs of infection.
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#12 webbinator

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Posted 19 March 2009 - 09:14 AM

OK, I did as suggested and below is the scan result from SUPER Antispyware:

SUPERAntiSpyware Scan Log

http://www.superantispyware.com

Generated 03/19/2009 at 08:57 AM

Application Version : 4.25.1014

Core Rules Database Version : 3804
Trace Rules Database Version: 1759

Scan type : Complete Scan
Total Scan Time : 00:44:52

Memory items scanned : 235
Memory threats detected : 0
Registry items scanned : 6182
Registry threats detected : 0
File items scanned : 72402
File threats detected : 0


The original issue still exists. I ran an AVG scan (which still finds nothing), but I can then access the internet until I restart the computer. Then the whole cycle starts over.

FUN, FUN, FUN

#13 quietman7

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Posted 19 March 2009 - 09:35 AM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#14 webbinator

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Posted 19 March 2009 - 09:39 AM

Will do. I greatly appreciate your help trying to get this resolved.

Webb

#15 quietman7

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Posted 19 March 2009 - 12:44 PM

Not a problem.

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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