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cannot access antivirus websites


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#1 kurs

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Posted 17 March 2009 - 01:03 AM

Hi! For several days I cannot access ane antivirus websites.

I've downloaded MBAM, updated it sucessfully (thanks for the alternate links!). Now I have MBAM 1.34 version 1826. I've performed the quick check, removed the 3 items that were found, rebooted the computer. Then I've performed the full check for all drivers, found 3 more, removed and rebooted. There was nothing in the report window that opened after the removal - it was completely blank. The problem was still there. I tried opening Windows\system32\drivers\ets with notepad - the same thing - the file is empty, there's no text in in at all.

I still cannot acceess any antivirus sites, please help!

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#2 DaChew

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Posted 17 March 2009 - 01:14 AM

MBAM is up tp 1856 now

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Use this guide to update and post a new log please
Chewy

No. Try not. Do... or do not. There is no try.

#3 kurs

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Posted 17 March 2009 - 01:05 PM

Hello!

I do have a MBAM (v.1.34) already. However I cannot update it either from the program's interface or from the link that you provided (the error message says that the computer could not access the www.malwarebytes.org server). I've read some posts from other topic and cold update MBAM form one of the alternate links given there (but it was 1826).

If it is possible, please give me some alternate links of the last version!

#4 DaChew

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Posted 17 March 2009 - 04:39 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#5 kurs

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Posted 18 March 2009 - 01:43 AM

Thank you! I will try doing that now!

#6 kurs

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Posted 18 March 2009 - 02:10 AM

I cannot access their site as well.

I've been using Dr.web's Cureit before I had this problem with acceessing the antivirus websites. After I've downloaded MBAM and performed a scan - the results showed that there was a virus in the dr.web folder on my computer. So I've deleted my version of cureit and all the dr.web's files from my computer. Now I cannot download it from anywhere. I cannot access any russian antivirus sites as well. What should I do now?

#7 DaChew

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Posted 18 March 2009 - 06:05 AM

We need the use of a clean computer and a usb jump drive

On the clean computer

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


Disconnect the infected computer from the internet until further notice

Follow these directions exactly!

Edited by DaChew, 18 March 2009 - 06:06 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#8 kurs

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Posted 18 March 2009 - 06:27 AM

We need the use of a clean computer and a usb jump drive

On the clean computer

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.[list]


If you are here now maybe you can explain me something that I don't understand!

Can I download the flash_disinfector directly to my infected computer or I must download it from a clean computer, save it to usb flash and then install it from the flash to my infected computer?

More information: when I performed a virus check before using Cureit and MBAM the results also showed there were some Trojans on my usb flash and there also was a virus in the autorun file on the flash drive. Cureit found the viruses first and either healed or deleted them but then MBAM detected them again, so I am now having the usb flash disconnected from its drive.

#9 DaChew

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Posted 18 March 2009 - 06:32 AM

Format the usb drive from the infected computer, but hold down the shift button when inserting, the disinfection with subs tool may not work on the infected computer

Download the tool on the clean computer, open the program, hold down the shift button, insert the drive

It's all in the directions I already gave you, take the time to read them, it took me quite a while to comprehend them myself.

Edited by DaChew, 18 March 2009 - 06:33 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#10 kurs

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Posted 19 March 2009 - 11:51 AM

I've formated the flash drive, downloaded the flash_disinfector, inserted the drive (holding downg the shift button) ran the program. When it said that it has finished - rebooted the computer. What is the next step? I still cannot access thoses websites...

#11 DaChew

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Posted 19 March 2009 - 04:00 PM

Use the clean computer and the usb drive to download Cureit and transfer and run on the infected computer.
Chewy

No. Try not. Do... or do not. There is no try.

#12 kurs

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Posted 23 March 2009 - 01:28 AM

My apologize for being away for so long! My internet connection broke down and it took me quite a while to fix it.

Edited by kurs, 23 March 2009 - 01:46 AM.


#13 kurs

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Posted 23 March 2009 - 01:40 AM

My apologize for being away for so long! My internet connection broke down and it took me quite a while to fix it.

I've downloaded CUREIT from the clean computer, made a quick check than a complete check and saved the report list. BUT my computer didn't let me reboot in the safe mode. I've pressed F8, chose the save mode from the options provided. Than the screen would go black for some seconds with "NO SIGNAL" sign and than the message on the screen would tell that something went wrong and ask me to chosse from the safe mode and normal mode. If I chose the safe mode - black screen and everything repeats again. So I've scaned the computer in normal mode.

My cureit has a russian interface, therefore I've translated the report list. Here it is:
(If I understand it right - the program didn't take any actions on some infected objects)


pncnu.dll c:\windows\system32 Win32.HLLW.Shadow.based DELETED

qkea[1].gif C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\M3CVCTCF Win32.HLLW.Shadow.based DELETED

chhqmlx[1].gif C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\M3CVCTCF Win32.HLLW.Shadow.based DELETED

folium2.exe C:\Program Files\Kazynkin Soft\Folium 2 Trojan.Packed.650 DELETED

A0000958.exe\data001 C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6\A0000958.exe Trojan.Mycentria.22

A0000958.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 ARCHIVE CONTAINS INFECTED OBJECTS. MOVED

A0000959.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Trojan.Mycentria.8 UNCURABLE.MOVED

A0000960.exe\data001 C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6\A0000960.exe Trojan.Mycentria.22

A0000960.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 ARCHIVE CONTAINS INFECTED OBJECTS. MOVED

A0000961.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Trojan.Mycentria.8 UNCURABLE.MOVED

A0000962.inf C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Win32.HLLW.Shadow UNCURABLE.MOVED

A0000963.inf C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Win32.HLLW.Shadow UNCURABLE.MOVED

A0000964.msi/stream009\folium2.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6\A0000964.msi/stream009 Trojan.Packed.650

stream009 C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 ARCHIVE CONTAINS INFECTED OBJECTS.

A0000964.msi C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 ARCHIVE CONTAINS INFECTED OBJECTS. MOVED

A0000965.inf C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Win32.HLLW.Shadow UNCURABLE.MOVED

A0000992.dll C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Win32.HLLW.Shadow.based DELETED
A0001006.exe C:\System Volume Information\_restore{4AE799D1-B07F-475A-9C9A-83E783CBF66F}\RP6 Trojan.Packed.650 DELETED


Is there anything else that could be done?

Thank you VERY MUCH for your time spent on my problems!

#14 DaChew

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Posted 23 March 2009 - 03:17 AM

Using a clean computer, with MBAM installed and updated, grab the definitions from their location

Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
from that system to a usb stick or CD and then copy it to the infected machine.




http://xi0.info/features-and-treatment-worm-win32_5952.html
Chewy

No. Try not. Do... or do not. There is no try.

#15 kurs

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Posted 23 March 2009 - 05:49 AM

Thank you, DaChew!! :thumbsup:

I tried updating MBAM from its interface and it was a success! I CAN access also all the other antivirus sites! I performed the check with updated MBAM and it found nothing. The log is completely blank as it was before.

Do you think I should run any other program in order to find those viruses that CUREit didn't cure?




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