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Google redirected, spybot won't start, startup problems/ Moved


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#1 bwoodwth

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Posted 16 March 2009 - 08:18 PM

Son's computer has numerous problems. Having to send this from my computer since can't get to this site and most others due to being either redirected or sent to "server not found" when I manually type in this site. Problems on his computer include
1. Redirects everything from Google or Yahoo search
2. Spybot and others won't start. Ad aware and other programs won't download any upgrades
3. Can't delete or update AVG (error refers to a registry issue) I believe related to admin/std user rights
4. Get error "application or dll C:\windows\system32\digeste.dll is not a valid windows image"
5. Have to reboot several times to get to the main screen during startup, stops on the "welcome" sceen.
I realize I can't get help without posting a Log but can't get to the site to download one. So for starters is there any way to get by these redirects and get to bleeping computer website or the website for the Hijack This Log?
Thanks

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#2 Orange Blossom

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Posted 17 March 2009 - 12:05 AM

Hello bwoodwth and welcome to BC :thumbsup:

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

Nice description of the problems. Please tell us what the operating system is: Windows XP, Vista, etc. What security programs are installed besides AVG? Please name them. Is AVG the AntiVirus program?

Orange Blossom :flowers:
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#3 bwoodwth

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Posted 17 March 2009 - 04:51 PM

It was AVG but wouldn't allow an update so I tried to delete it but will not let me delete due to access issues. I don't think AVG is working but some of the files may be still on the computer. There is an anti-virus program called Avira that says it is up and is working but I have no idea what that is or where it came from. Other than that I just see the "Windows Firewall" as being on.
Probably not what you're asking for but I do have Ad-aware on there, it won't update and SpyBot but it won't start up.
I was planning to put AVG or Symantec back on there when I got this straightened out. The computer is running Windows XP.

#4 boopme

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Posted 19 March 2009 - 08:38 PM

Hello,please run MBam and psot back a log. Also tell me if the #4 error still exists.

run MBAM:
Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Edited by quietman7, 19 March 2009 - 08:57 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bwoodwth

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Posted 20 March 2009 - 10:55 PM

I cannot download the MBAM file, I can't even get to the download sites. When I google anything in it just redirects me to another site. When I type the site in directly, it just says page can't be found or server can't be found. Same thing if I type in bleepingcomputer.com. It's almost like the something is not allowing me to go to any site to download anti-virus or anti-spyware? Since it won't let me go to the download site, I copied the MBAM program from my computer and put it on my son's computer that is having the problems. But the MBAM still would not start up.............. frustrating

#6 boopme

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Posted 20 March 2009 - 11:43 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bwoodwth

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Posted 21 March 2009 - 01:05 AM

No luck. I copied the mbab files to a jump drive and also a CD and installed it on the infected computer. When I click on the exe file it does nothing.
also the system will not do a system restore.
i tried again to get to the website to download but that will not work. odd that when i type in the websites t says page not found, yet I can get to many websites.

#8 boopme

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Posted 21 March 2009 - 08:29 PM

Man this is no good. We need to run HJT/DDS. Try this as with MBAM tricks if it won't run.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.




Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 bwoodwth

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Posted 25 March 2009 - 09:22 PM

Man this is no good. We need to run HJT/DDS. Try this as with MBAM tricks if it won't run.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.




Let me know if it went OK.


Still no good. Of course it won't let me go to the download website. I dowloaded the dds.scr file onto my computer and it looked correct, i.e, the icon looked correct. I copied to a thumb drive and tried to download it to the infected computer. It doesn't seem to recognize this type of file, the icon was just the standard icon, didn't look like the one on my computer. When I clicked on the icon it gave me an error " dds.scr is not a valid win32 application"

#10 boopme

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Posted 25 March 2009 - 09:39 PM

Ok it's 3rd down and I'm calling for an "end around" play. :thumbsup:

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 bwoodwth

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Posted 28 March 2009 - 12:14 PM

The RSIT did run but the log stated that HijackThis download failed. Do I still need to paste the RSIT log into the new thread even though I don't have Hijackthis?
Also if i do need to post in new thread do I give a full history and explanation of what is going on with the computer, or is it tied back to this thread?
Thanks

#12 boopme

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Posted 28 March 2009 - 11:24 PM

Hi sorry for the delay. Yes post the RSIT log and just a small axplanatiion as here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Orange Blossom

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Posted 29 March 2009 - 01:02 AM

Hello bwoodwth,

I see you were successful in posting your RSIT log here: http://www.bleepingcomputer.com/forums/t/214891/google-redirected-security-programs-wont-run-etc/

Now that you is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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