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Computer Turns off


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#1 happy1323

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Posted 16 March 2009 - 07:32 PM

Hi everyone, I was working on my sony pc when all of the sudden it just restarted as if i had just turned it on. I remember it had happened before, so i just waited for it to restart but this time it would get to my wallpaper and then the blue screen where it says windows is loading and it keeps restarting. it wont let me log in. I am running on windows XP and have not installed any programs or hardware lately. I have also tried running in safe mode but it gives a lot of directory lines. I dont know what they mean. i also just tried to started up again right now and it gave me a dark blue screen that said error : Bad_Pool_Caller. Can someone please help me??? I dont know much about computers

-Thanks

Edited by happy1323, 16 March 2009 - 07:45 PM.


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#2 dc3

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Posted 16 March 2009 - 08:16 PM

Hi Happy1323, and welcome to BleepingComputer.

Do you have the installation disk for this computer, it you do use the disk to access the Recovery Console.


Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 happy1323

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Posted 16 March 2009 - 08:43 PM

Hi DC3,
Thanks for the reply, I just tried doing the chkdsk /r and its been 10 min and it just stays at 3% complete. also when it goes to run the check disk at start up because the computer gets restarted it freezes if i dont stop it from running the check disk. Are there any other options to try??

#4 dc3

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Posted 16 March 2009 - 09:02 PM

This could take a while to run, you should have patience. It could take upward of twenty minutes.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 happy1323

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Posted 17 March 2009 - 09:42 AM

Well, I waited for the computer to finish, running the chkdsk /r however it is still restarting. I can see my wall paper before it goes to the light blue screen with the windows logo that says that windows is loading, but then its like it just restarts again. It wont let me start in safe mode it just freezes on me still. I also noticed that the sony logo on the screen does not appear anymore when it starts up before the other screens. Is there a way to get into windows through the Xp CD?? Could this be a virus or has my hard drive gone bad(i dont think it has because i still see my wall paper but i dont know much bout computers)???

Thanks

#6 dc3

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Posted 17 March 2009 - 10:32 AM

If you can't run chkdsk I would suspect a problem with the hdd, try one last thing, use the Recovery Console and run chkdsk /p /r and see if it will complete. If it doesn't you may want to find out what the manufacturer of the hdd is and go to their web site and download their diagnostic tool.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /p /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 happy1323

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Posted 17 March 2009 - 08:20 PM

Well Hi again, thanks for the reply again. I tried chkdsk /p /r. It did the check disk fine. However, it is still restarting once it gets in the light blue screen when windows is loading. i tried pressing f8 at the beginning and it gives me different options. i chose the one to disable restart on system failure. It continues to the light blue screen where it says windows is loading and the it goes into the dark blue screen where it tells me bad_pool_caller. Any idea if this means anything?

Edited by happy1323, 17 March 2009 - 08:27 PM.


#8 dc3

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Posted 17 March 2009 - 10:03 PM

Looks like it's time to do a repair installation, this won't effect you data.

Note: The system repair function will remove any updates you have previously installed that are not included on the CD. Drivers will also be reverted to their original XP versions, as well as some settings (network & performance settings may sometimes be reset to their defaults). It may be necessary to reactivate your Windows XP as well. When finished, you will have to download all of the updates from Microsoft Windows Update, because they are all replaced during repair.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.

The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 happy1323

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Posted 18 March 2009 - 01:13 AM

hi DC3, I tried your last suggestion. Repair was not one of the options given to me there were:
1. to set up windows xp on selected item press enter
2. to delete selected partition press D
3. to creat partition in unpartition space press C

then it had a selection for two drives: C and D ( all my old programs ran off drive C i believe)

i exited the installation as i wanted to ask if i did a fresh installation of windows XP if any of my files would be lost.?I have to tell you that the windows XP cd is not the one that originally came with my computer. My cousin let me borrow this to allow me to see if i could repair the problems. The original windows i believe is in the recovery CDs.

However i have tried the Recovery CDs and it tells me the following:
1. Drive D not accesible type Y to delete all partitions and creat the C & D drive
2. Type N to continue restore process w/o creating D drive

I type N then it give me the following:
1. full restore with format drive C
2. full restore with format drive C and D

I havent tried any of these options because im afraid i will lose my info.
Please let me know if you have any more suggestions. I appreciate your help

Edited by happy1323, 18 March 2009 - 01:17 AM.


#10 dc3

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Posted 18 March 2009 - 01:23 AM

What is the model of this Sony?

You will need to have a disk that is the same version as the operating system installed on your computer. You may want to contact Sony to see if they can provide you with a installation disk. With the disk you can run a repair installation which will not effect you data, using the recovery partition will remove all of you data.

Where are you seeing the options that you listed in your last post?

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#11 happy1323

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Posted 18 March 2009 - 10:07 AM

The computer model is an old one it is: Sony Vaio PCVMXS20. After i put in the recovery CD, the computer boots up through the CD's I imagine I get these options after pressing "O" for the licensing agreement:

1. Drive D not accesible type Y to delete all partitions and creat the C & D drive
2. Type N to continue restore process w/o creating D drive

I type N then it give me the following:

1. full restore with format drive C
2. full restore with format drive C and D

#12 happy1323

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Posted 23 March 2009 - 12:04 AM

HI DC3,

Just want to let you know I bougth this probram "Fix-it utilites9", it helped me out my computer is working perfectly. I still dont know what was wrong with it or if it still may be wrong, but I am backing up all my data now. Any ways THANKS FOR YOUR HELP




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