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New Laptop won't say connected to network

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#1 Legionnaire11


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Posted 16 March 2009 - 06:12 PM

edit: title should say that it won't STAY connected to network, sorry

My wife just bought a brand new Sony Vaio with Vista. It will connect to the wireless network, but after 5-10 minutes of using the internet it will stop working. She has to disconnect from the network and then reconnect, same story 5-10 minutes later. The internet works great, she has no issues while connected, it's just that it si frequently dropping the connection.

Her previous laptop had no problem with staying connected, nor does mine. I've tried the power management options in control panel, i've also made sure that the network is a "trusted network" in McAfee. Any help would be greatly appreciated as this problem is extremely annoying for her. Thank you

Edited by Legionnaire11, 16 March 2009 - 06:25 PM.

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#2 burn1337


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Posted 18 March 2009 - 04:00 AM

Firstly, I would suggest using AVG or Avast for you anti-virus. Secondly, what kind of router are you using? If the wireless NIC in the new laptop is an 802.11N, it could be compatibility issues with the router, if it uses 802.11b/g.... Also I would take a look at the configuration of the NIC, make sure it is not choosing to use only one wave.... Also make sure you can either automatically change channels or is set on channel 11. Also I would take a look at the services, make sure everything is in order...

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