Spybot reports finding Virtumonde but Symantec says clean

Staff member reported strange behavior like browser not keeping security level settings and search results that would take her to other sites than what was searched for.

The machine is running XP SP3 with all latest MS patches. It is also using Symantec Corp. Ed. ver. 9 with latest virus defs dated 3/16/09.

When I view threat history I find the following files listed:
1/13/2009 InstalAVg_880460[1].exe file was quarantined successfully.
3/10/2009 Flasher.exe file was quarantined successfully.
3/11/2009 tyui.1236777766.exe file was deleted successfully.
3/16/2009 tt_1237212311.exe file was quarantined successfully.
3/16/2009 pp02.exe The process was terminated and the file was quarantined successfully.
3/16/2009 tt_1237226506.exe file was quarantined successfully.

I downloaded latest defs for Spybot Search & Destroy and did another scan. It reported finding Virtumonde and said if fixed it, and advised disconnecting from Internet and rebooting after initial scan and if that didn't resolve problem get help from form such as this.

I tried booting into safe mode and rerunning Spybot's scan/fix for it, but that did not work. I ran another full scan with Symantec in Safe mode and it reported clean system.

So, began looking on Internet for additional scanners/fixes.

Please advise. Thanks.
Lukelanta

1. Let's get started with an Anti-Malware Software. MalwareBytes Anti-Malware *MBAM* is a very good program to do just that.
2. Go to Download.com.
3. Search MalwareBytes Anti-Malware in the top search bar.
4. Download and Install MalwareBytes.
5. After the Installation process, update the program. There will be an option for it.
6. Now, click "Perform a Quick Scan". It is the first option.
7. Return here with results.


thanks swordie

Ok, here it is.

Malwarebytes' Anti-Malware 1.34
Database version: 1855
Windows 5.1.2600 Service Pack 3

3/16/2009 4:38:17 PM
mbam-log-2009-03-16 (16-38-05).txt

Scan type: Quick Scan
Objects scanned: 68624
Time elapsed: 2 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\dll32.dll (Backdoor.Bot) -> No action taken.
C:\WINDOWS\system32\wincqt32.dll (Trojan.Downloader) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wincqt32 (Dialer) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSMGR (Trojan.Downloader) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dll (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dll32.dll (Backdoor.Bot) -> No action taken.
C:\WINDOWS\system32\wincqt32.dll (Dialer) -> No action taken.
C:\WINDOWS\ld02.exe (Backdoor.Bot) -> No action taken.
C:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> No action taken.

rescan and then take action

Your scan log indicates you nay not have clicked Remove Selected,by the No Action Taken.
Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Follow with
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Performed scans as directed. Here is log from SUPERAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/18/2009 at 10:19 AM

Application Version : 4.25.1014

Core Rules Database Version : 3802
Trace Rules Database Version: 1757

Scan type : Complete Scan
Total Scan Time : 00:22:06

Memory items scanned : 504
Memory threats detected : 0
Registry items scanned : 6731
Registry threats detected : 0
File items scanned : 16746
File threats detected : 6

Adware.Tracking Cookie
.dmtracker.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]
.freefind.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]
.interclick.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]
.interclick.com [ C:\Documents and Settings\mh\Application Data\Mozilla\Firefox\Profiles\k6xh19nb.default\cookies.txt ]

I deleted these files from Quarantine.

Lewis

Hello, did you rescan with MBam?

Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Here is the latest scan log from Mbam. It looks like this machine is clean. However, I've been working on another machine along with this one and am still trying to clear AV360 trojan. I have used all these tools multiple times in differening sequences. I booted into safe mode and ran Symantec Corp. Antivirus v9.0 with latest updates which took about an hour and half with 0 results. I ran Mbam in full scan mode which is where I got the AV360 trojan info. While that scan was running Symantec popped up a warning box that it had detected and quarintined the same trojan. I noticed the word "restore" in the path, so after I deleted it with Mbam I turned off System Restore and rebooted. Now running another full scan with Mbam, but don't feel confident I've really found everything yet.

Thanks for your help.

Malwarebytes' Anti-Malware 1.34
Database version: 1862
Windows 5.1.2600 Service Pack 3

3/25/2009 10:05:09 AM
mbam-log-2009-03-25 (10-05-09).txt

Scan type: Quick Scan
Objects scanned: 72627
Time elapsed: 5 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

It is probably living in System Restore.
I prefer to do this last but let's clear that now.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.