Let's see if any of these help. If so run it and post a log. Also if yes or no try ATF and SAS next.
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe
file and change the .exe
extension to .bat, .com, .pif, or .scr and then double-click on it to run.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe
and change the .exe
as noted above. Then double-click on it to run..
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd
into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd
in the search box.
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe
to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe
so it will install on the hard drive.
Manually Downloading Updates:
Manually download them from HERE
and just double-click on mbam-rules.exe
to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.Windows XP System Restore Guide
From your regular user account..
Download Attribune's ATF Cleaner
and then SUPERAntiSpyware
, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update
Under Scanner Options
make sure the following are checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close
" button to leave the control center screen and exit the program. DO NOT run yet.
Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 MethodRestart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
to run the program.
Under Main "Select Files to Delete
" choose: Select All
Click the Empty Selected
button.If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive
Perform a Complete
scan. After scan,Verify they are all
on the summary screen to quarantine all
If asked if you want to reboot, click "Yes"
and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
, then click the Statistics/Logs
Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current
dated log and press View
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply
to exit the program.