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Windows Explorer has encountered a problem and needs to close


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5 replies to this topic

#1 Paul dickson

Paul dickson

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Posted 16 March 2009 - 07:07 AM

Hi There

Name is Paul, 35 Central Scotland. Hello Everyone


My Girlfriend has a problem on her computer, she is running windows xp, no problems until about 3 weeks ago, and now when she tries to open her my documents folder, she gets the winow message of "windows explorer has encountered a problem and needs close" then the folder freezes. We have tired to reset the comp to before this problem arose, but it didnt fix it.

I have run avg, spyware blaster, ad-aware and spybot, nothing has come up i have posted a thread below this post with the log file that i got when i ran hijack this today 12.05 today. please below and really be great to see if someone can help us. She cant access to her pics, movies or music.

Thanks

Paul

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#2 Paul dickson

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Posted 16 March 2009 - 07:24 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:22:54, on 16/03/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\windows\system32\svchost.exe
C:\windows\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\windows\Explorer.EXE
C:\windows\system32\VTTimer.exe
C:\windows\system32\S3trayp.exe
C:\windows\SOUNDMAN.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Philips\Philips Device Manager\Bin\DeviceManager.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\windows\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\wuauclt.exe
C:\windows\system32\SearchProtocolHost.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: BTjunkie Toolbar - {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - C:\Program Files\BTjunkie\tbBTj1.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: BTjunkie Toolbar - {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - C:\Program Files\BTjunkie\tbBTj1.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [PhilipsDM] "C:\Program Files\Philips\Philips Device Manager\Bin\DeviceManager.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKCU\..\Run: [CTFMON.EXE] C:\windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologon
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by135fd.bay135.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1182942761993
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1182942749821
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\windows\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe

--
End of file - 9870 bytes

#3 Paul dickson

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Posted 16 March 2009 - 07:42 AM

DDS (Ver_09-03-16.01) - NTFSx86
Run by Jackie at 12:34:52.67 on 16/03/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.958.310 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
AV: McAfee VirusScan *On-access scanning enabled* (Outdated)
FW: McAfee Personal Firewall Plus *enabled*

============== Running Processes ===============

C:\windows\system32\svchost -k DcomLaunch
svchost.exe
C:\windows\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\windows\Explorer.EXE
C:\windows\system32\VTTimer.exe
C:\windows\system32\S3trayp.exe
C:\windows\SOUNDMAN.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Philips\Philips Device Manager\Bin\DeviceManager.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\windows\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\windows\system32\SearchProtocolHost.exe
C:\Documents and Settings\Jackie\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
uStart Page = hxxp://www.bbc.co.uk/
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = hxxp://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: BTjunkie Toolbar: {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - c:\program files\btjunkie\tbBTj1.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: BTjunkie Toolbar: {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - c:\program files\btjunkie\tbBTj1.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [msnmsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\sony ericsson pc suite\SEPCSuite.exe" /systray /nologon
mRun: [VTTimer] VTTimer.exe
mRun: [S3Trayp] S3trayp.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [PhilipsDM] "c:\program files\philips\philips device manager\bin\DeviceManager.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [ClamWin] "c:\program files\clamwin\bin\ClamTray.exe" --logon
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\jackie\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\mclsp.dll
DPF: {00000055-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhg.CAB
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/d/c/8/dc8362b3-f410-4e7d-b672-209d6bd8fcea/OGAControl.cab
DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} - hxxp://www.bebo.com/files/BeboUploader.5.1.4.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by135fd.bay135.hotmail.msn.com/resources/MsnPUpld.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1182942761993
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182942749821
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-8 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-10 325128]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-8-10 27656]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-8-10 298264]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 951632]
R3 S3GIGP;S3GIGP;c:\windows\system32\drivers\S3gIGPm.sys [2006-2-7 806400]
S3 a016bus;Sony Ericsson Device A016 driver (WDM);c:\windows\system32\drivers\a016bus.sys [2008-12-8 83880]
S3 a016mdfl;Sony Ericsson Device A016 USB WMC Modeme Filter;c:\windows\system32\drivers\a016mdfl.sys [2008-12-8 15016]
S3 a016mdm;Sony Ericsson Device A016 USB WMC Modem Driver;c:\windows\system32\drivers\a016mdm.sys [2008-12-8 110504]
S3 a016mgmt;Sony Ericsson Device A016 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\a016mgmt.sys [2008-12-8 104488]
S3 a016obex;Sony Ericsson Device A016 USB WMC OBEX Interface;c:\windows\system32\drivers\a016obex.sys [2008-12-8 100648]
S3 ggflt;SEMC USB Flash Driver Filter;c:\windows\system32\drivers\ggflt.sys [2008-8-6 13352]
S3 k510bus;Sony Ericsson K510 Driver driver (WDM);c:\windows\system32\drivers\k510bus.sys [2008-4-6 58288]
S3 k510mdfl;Sony Ericsson K510 USB WMC Modem Filter;c:\windows\system32\drivers\k510mdfl.sys [2008-4-6 8336]
S3 k510mdm;Sony Ericsson K510 USB WMC Modem Driver;c:\windows\system32\drivers\k510mdm.sys [2008-4-6 94064]
S3 k510mgmt;Sony Ericsson K510 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\k510mgmt.sys [2008-4-6 85408]
S3 k510obex;Sony Ericsson K510 USB WMC OBEX Interface;c:\windows\system32\drivers\k510obex.sys [2008-4-6 83344]
S3 s125bus;Sony Ericsson Device 125 driver (WDM);c:\windows\system32\drivers\s125bus.sys [2008-8-7 83336]
S3 s125mdfl;Sony Ericsson Device 125 USB WMC Modem Filter;c:\windows\system32\drivers\s125mdfl.sys [2008-8-7 15112]
S3 s125mdm;Sony Ericsson Device 125 USB WMC Modem Driver;c:\windows\system32\drivers\s125mdm.sys [2008-8-7 108680]
S3 s125mgmt;Sony Ericsson Device 125 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s125mgmt.sys [2008-8-7 100488]
S3 s125obex;Sony Ericsson Device 125 USB WMC OBEX Interface;c:\windows\system32\drivers\s125obex.sys [2008-8-7 98696]

=============== Created Last 30 ================


==================== Find3M ====================

2009-03-15 17:47 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-03-15 17:47 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-02-09 11:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-06 09:10 2,516 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-12-20 23:15 826,368 a------- c:\windows\system32\wininet.dll
2008-09-03 18:48 0 a------- c:\docume~1\jackie\applic~1\wklnhst.dat
2008-06-22 12:57 87,608 a------- c:\docume~1\jackie\applic~1\inst.exe
2008-06-22 12:57 47,360 a------- c:\docume~1\jackie\applic~1\pcouffin.sys
2008-06-21 06:37 828 a------- c:\program files\ConvertXToDVD.lnk
2008-05-16 21:38 0 a------- c:\program files\temp01
2007-08-14 15:51 87,608 a------- c:\docume~1\jackie\applic~1\ezpinst.exe
2007-06-27 10:23 23 a--sh--- c:\windows\system32\bafb4_r.dll
2008-05-16 23:23 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051720080518\index.dat

============= FINISH: 12:35:22.60 ===============

#4 Paul dickson

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Posted 16 March 2009 - 07:45 AM

Please find attached the second file that i have been toild to zip that follows on from the attached dds log file.

Really hope this helps and someone can help us sort out the problem

thanks Paul

Attached Files

  • Attached File  ddz.zip   4.19KB   3 downloads
  • Attached File  ddz.zip   4.19KB   3 downloads


#5 Orange Blossom

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Posted 27 March 2009 - 08:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#6 Orange Blossom

Orange Blossom

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Posted 03 April 2009 - 12:32 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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