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Trend Micro cannot remove TROJ_TDDS.DB...


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2 replies to this topic

#1 ejme

ejme

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Posted 16 March 2009 - 12:41 AM

This post is the same problem as http://www.bleepingcomputer.com/forums/ind...mp;hl=TROJ_TDSS

I did the following as requested in the post mentioned above:

We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.

My results from the scan are attached (Attach.txt and DDS.txt)

The DDS.txt can be seen below:


DDS (Ver_09-03-16.01) - NTFSx86
Run by Administrator at 16:23:13.50 on Mon 16/03/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.105 [GMT 11:00]

FW: Trend Micro Client-Server Security Agent Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Borland\INTERB~1\bin\ibguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
C:\PROGRA~1\Borland\INTERB~1\bin\ibserver.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Documents and Settings\Administrator.NEWCASTLERSL\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = https://tabontap.tabnsw.com.au
uDefault_Page_URL = https://tabontap.tabnsw.com.au
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\client server security agent\pccntmon.exe" -HideWindow
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://sdlc-esd.sun.com/ESD7/JSCDL/jdk/6u12-b04/jinstall-6u12-windows-i586-jc.cab?AuthParam=1236921489_42a6898b30d27f4eac77ad639b56a4ca&GroupName=JSC&FilePath=/ESD7/JSCDL/jdk/6u12-b04/jinstall-6u12-windows-i586-jc.cab&File=jinstall-6u12-windows-i586-jc.cab&BHost=javadl.sun.com
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============

R2 OfcPfwSvc;Trend Micro Client/Server Security Agent Personal Firewall;c:\program files\trend micro\client server security agent\OfcPfwSvc.exe [2006-3-30 278608]
R2 TmFilter;Trend Micro Filter;c:\program files\trend micro\client server security agent\tmxpflt.sys [2006-8-28 205328]
R2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\client server security agent\tmpreflt.sys [2006-8-28 36368]

=============== Created Last 30 ================

2009-03-16 15:59 626,568 a------- C:\backup_registry(2).reg
2009-03-16 15:38 <DIR> --d----- c:\docume~1\admini~1.new\applic~1\Uniblue
2009-03-16 15:38 <DIR> --d----- c:\program files\Uniblue
2009-03-16 14:32 <DIR> --d----- C:\Autoruns
2009-03-16 14:32 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{B46E1EF5-0B37-4DB4-A4E2-9F2B41036185}
2009-03-16 14:25 89,830,606 a------- C:\backup_registry.reg
2009-03-16 14:07 <DIR> --d----- C:\~ErdUserProfile.$$$
2009-03-16 11:50 135,168 a------- c:\windows\system32\igfxres.dll
2009-03-16 11:49 12,598 a------- c:\windows\system32\wpa.bak
2009-03-16 11:41 28,288 ac------ c:\windows\system32\dllcache\xjis.nls
2009-03-16 11:39 229,439 ac------ c:\windows\system32\dllcache\multibox.dll
2009-03-16 11:38 452,096 ac------ c:\windows\system32\dllcache\fxsapi.dll
2009-03-16 11:37 7,168 ac------ c:\windows\system32\dllcache\wamregps.dll
2009-03-16 11:36 488 a---hr-- c:\windows\system32\logonui.exe.manifest
2009-03-16 11:36 749 a---hr-- c:\windows\WindowsShell.Manifest
2009-03-16 11:36 749 a---hr-- c:\windows\system32\wuaucpl.cpl.manifest
2009-03-16 11:36 749 a---hr-- c:\windows\system32\sapi.cpl.manifest
2009-03-16 11:36 749 a---hr-- c:\windows\system32\nwc.cpl.manifest
2009-03-16 11:36 749 a---hr-- c:\windows\system32\ncpa.cpl.manifest
2009-03-16 11:35 16,384 ac------ c:\windows\system32\dllcache\isignup.exe
2009-03-16 08:55 <DIR> --d----- c:\program files\Advanced Spyware Remover
2009-03-13 16:14 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-13 16:14 73,728 a------- c:\windows\system32\javacpl.cpl
2009-03-13 15:49 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-12 11:21 <DIR> --d----- c:\windows\pss
2009-03-05 10:27 <DIR> --d----- c:\program files\TeamViewer

==================== Find3M ====================

2009-03-16 11:34 22,832 a------- c:\windows\system32\emptyregdb.dat

============= FINISH: 16:24:38.50 ===============

Attached Files



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#2 Orange Blossom

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Posted 27 March 2009 - 08:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 03 April 2009 - 12:31 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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