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Registry problems, system components won't work


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#1 pcandmaceric

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Posted 15 March 2009 - 06:36 PM

Hello everyone,

I hope this isn't a wild goose chase, but I'm having some small problems with my PC and would like some guidance from those more powerful than I am.

Upon restart and shutdowns, I get application errors. For example, upon restart I see this:

"srvlintcp.exe - Application error. The instruction at "ox42f6d425.....at...ox0000008c could not be read"

I see a few of these all the time, another one upon shutdown says "avp.exe - Application error, etc..."

These don't inhibit me using the computer, but there are other small things too. Control panel is slow to load, for one. I cannot use system restore; when I open it up it says it encountered an error. I followed an online troubleshooting guide, reinstalled the sr.inf file and still the same thing. When I get the error message, the error signature (if I click on detailed info) says: rstrui.exe and the app or mod name says mshtml.dll. The rstrui.exe is required to run system restore from what I found, but I have the file on my computer and it still isn't working.

If I click help and support, I get the same thing. Except it says it cannot find helpctr.exe. I've established that these might be errors in my registry, and the event views also has an application log error. I don't know what to do to fix these things. I have numerous spyware/malware programs, Kaspersky (which I absolutely CANNOT remove), hijack this and combofix. The latter two I have not run because I wanted to wait for a response from someone on here.

I cannot re-install windows because I don't have a way to back up all of my stuff, and I don't have the install discs. If anyone can help, I would be greatly appreciative. Thanks so much!!

Eric

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#2 garmanma

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Posted 15 March 2009 - 08:45 PM

Let's see what mbam shows:
------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 pcandmaceric

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Posted 16 March 2009 - 01:05 AM

Thank you so much for responding. I ran MBAM, here's the log:

Malwarebytes' Anti-Malware 1.34
Database version: 1853
Windows 5.1.2600 Service Pack 3

3/16/2009 1:58:18 AM
mbam-log-2009-03-16 (01-58-18).txt

Scan type: Quick Scan
Objects scanned: 82645
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\cs41275 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SecurityProviders (Broken.SecurityProviders) -> Bad: (msapsspc.dll schannel.dll digest.dll msnsspc.dll) Good: (msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Where do I go from here? Thanks again for all your help!

Eric

#4 garmanma

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Posted 16 March 2009 - 03:33 PM

2 more scans should hopefully do it
First

----------------------------------------
Update mbam and run a FULL scan
Please post the results
-------------------
Also

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 pcandmaceric

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Posted 17 March 2009 - 05:39 PM

Okay, here's my full MBAM log:

Malwarebytes' Anti-Malware 1.34
Database version: 1853
Windows 5.1.2600 Service Pack 3

3/16/2009 7:31:20 PM
mbam-log-2009-03-16 (19-31-20).txt

Scan type: Full Scan (C:\|)
Objects scanned: 246905
Time elapsed: 1 hour(s), 35 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And here's my SuperAnti-Spyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/17/2009 at 00:35 AM

Application Version : 4.25.1014

Core Rules Database Version : 3798
Trace Rules Database Version: 1753

Scan type : Complete Scan
Total Scan Time : 03:19:30

Memory items scanned : 253
Memory threats detected : 0
Registry items scanned : 9587
Registry threats detected : 6
File items scanned : 164542
File threats detected : 2

Rogue.Component/Trace
HKLM\Software\Microsoft\B090108B
HKLM\Software\Microsoft\B090108B#b090108b
HKLM\Software\Microsoft\B090108B#Version
HKLM\Software\Microsoft\B090108B#b090bd0b
HKLM\Software\Microsoft\B090108B#b090d4ee
HKU\S-1-5-21-1282764179-767079589-3937834517-1009\Software\Microsoft\FIAS4018

Adware.Unknown Origin
C:\PROGRAM FILES\COMMON FILES\MZZR\MZZRD\CLASS-BARREL
C:\PROGRAM FILES\COMMON FILES\MZZR\MZZRD\VOCABULARY

#6 garmanma

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Posted 18 March 2009 - 04:01 PM

Has your original problem ceased? Let's try one more

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 pcandmaceric

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Posted 22 March 2009 - 07:48 PM

Sorry for the late resonse, here's my Dr. Web Cureit log:

sprtsync.dll;c:\program files\comcast\desktop doctor\bin;Probably DLOADER.Trojan;Incurable.Moved.;
sprtupdate.dll;c:\program files\comcast\desktop doctor\bin;Probably DLOADER.Trojan;Incurable.Moved.;
EraserSetup32.res\mMSIExec.dll;C:\Documents and Settings\All Users\Application Data\{A25FEDC1-F6D7-440C-BCE2-B71F595F6646}\EraserSetup32.res;Win32.HLLW.Autoruner.6456;;
EraserSetup32.res;C:\Documents and Settings\All Users\Application Data\{A25FEDC1-F6D7-440C-BCE2-B71F595F6646};Archive contains infected objects;Moved.;

#8 garmanma

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Posted 23 March 2009 - 03:12 PM

Please download VundoFix to your desktop.

http://vundofix.atribune.org/
Click on the download link underneath the screenshot

* Double-click VundoFix.exe to run it. If using Windows Vista be sure to Run As Administrator.
* Click the Scan for Vundo button.
* Once it's done scanning, click the 'Fix Vundo' button.
* You will receive a prompt asking if you want to remove the files, click YES
* Once you click yes, your desktop will go blank as it starts removing Vundo.
* When completed, it will prompt that it will shutdown your computer, click OK.
* Turn your computer back on.
* Please post the contents of C:\vundofix.txt .

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot. Follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears at reboot.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 pcandmaceric

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Posted 25 March 2009 - 08:23 AM

Here's the Vundofix log:


VundoFix V7.0.6

Scan started at 7:29:03 AM 3/24/2009

Listing files found while scanning....

No infected files were found.

I still can't use system restore, msconfig from start>run, and I'm still getting application errors. And the event viewer still has errors, too. What's next?

#10 garmanma

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Posted 25 March 2009 - 06:00 PM

avp.exe - Application error That's Kaspersky

We're getting to the end of my abilities

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by garmanma, 25 March 2009 - 06:01 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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