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Antivirus 360---


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10 replies to this topic

#1 lmbee59

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Posted 15 March 2009 - 03:54 PM

Hi, I'm new here and just wanted to let anyone know that I ran into a problem~ I can't open up the Anti Malware program after I installed it...(yes, I followed it to the letter).... it flashed a bit, then it's gone, and no matter how much clicking on the desktop icon, I can't get it to open.

need help/suggestions asap.

TIA!

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#2 lmbee59

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Posted 15 March 2009 - 04:49 PM

RESOLVED!


I was able to open it in SAFE mode, and get rid of this frickin' thing..

please revise the tutorial for this program, to let people know if they can't open it in NORMAL mode, they can open it in SAFE mode

#3 garmanma

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Posted 15 March 2009 - 05:01 PM

Now that you have run it and apparently removed some things, run it again in normal mode
It needs to run in normal mode for best results
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#4 lmbee59

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Posted 15 March 2009 - 10:15 PM

Now that you have run it and apparently removed some things, run it again in normal mode
It needs to run in normal mode for best results


thanks....
in the SAFE mode, it caught between 9-12 viruses
in the NORMAL mode, it caught 4 more.

thanks for the heads up. :thumbsup:

#5 quietman7

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Posted 16 March 2009 - 09:31 AM

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

How is your computer running now? Are there any more reports/signs of infection?

Edited by garmanma, 16 March 2009 - 04:05 PM.
edit the hiccup

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#6 lmbee59

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Posted 16 March 2009 - 10:08 AM

I had to open the app in SAFE mode as I was having problems opening it in the NORMAL mode.

I rebooted to NORMAL mode, then I did the app updates and started scanning in NORMAL mode.

so far (knock on wood) my computer is behaving fine.

#7 robear38

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Posted 16 March 2009 - 10:38 AM

I had the same problem as the originator of this topic, but also couldn't get MWAM to open safe mode, so I tried the manual remove found in BleepingComputer.com. The manual removal worked, but I still can't get MWAMB to run in either normal or safe mode. Does this mean I've still got a scrap of av360 left in the registry or elsewhere in the system?

Edited by robear38, 16 March 2009 - 10:40 AM.


#8 DaChew

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Posted 16 March 2009 - 10:44 AM

Would you start your own topic in this forum please?

Use a similar title
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#9 quietman7

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Posted 16 March 2009 - 11:19 AM

lmbee59

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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#10 lmbee59

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Posted 16 March 2009 - 12:07 PM

lmbee59

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.


excellent post....! :thumbsup:

most of the time, people don't provide additional preventive steps after an issue has been resolved.

#11 quietman7

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Posted 16 March 2009 - 12:43 PM

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:If using Windows Vista, please refer to:
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